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{{more citations needed|date=May 2014}} |
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A '''web chat''' is a system that allows users to communicate in real-time using easily accessible web interfaces. It is a type of Internet ] distinguished by its simplicity and accessibility to users who do not wish to take the time to install and learn to use specialized chat software.<ref> |
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{{Cite web|url=http://blogs.salesforce.com/company/2014/04/customer-service-live-chat-gp.html|title=5 Best Practices for Increasing Sales with Live Chat Software|access-date=23 September 2014|first=Kevin|last=Gao|publisher=Salesforce}}</ref> This trait allows users instantaneous access and only a ] is required to chat. Users will always get the latest version of a chat service because no software installation or update are required. |
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== Web chat software == |
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<!-- NO EXTERNAL LINKS. There should be an article 'Comparison of web chat software' --> |
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The following are standalone chat servers: |
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The following are web front ends (requires e.g. IRC chat server): |
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* ] (Perl, Ajax) |
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== Live support software == |
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Web chat software is sometimes used in a business context as '''live support software''', also called live support, live help or live chat. In this case, the web chat software is integrated with a website to allow for a customer to chat with the business representative or the website owner. Live support on a web chat channel can be provided by both human agents as well as virtual agents and ]. In many cases, both humans and live chat tools work in tandem to improve the digital customer experience. |
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The following are web-based live support applications, which enable website visitors to chat with the sales or support people of the website in real-time.<ref>{{cite web|title=2013 Best Live Chat Support Software Reviews|url=http://live-chat-support-software-review.toptenreviews.com/index.html|publisher=TopTenReviews|access-date=5 June 2013}}</ref><ref> |
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{{Cite web|url=http://socialcompare.com/en/comparison/compare-live-chat-support-software-help|title=Live Chat Software Comparison|access-date=23 September 2014|publisher=SocialCompare}}</ref> Webmasters only need to paste a piece of code onto the web pages to get them working. |
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== Web-based chat services== |
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There's plenty of web chat services and ] that allow communication – often directly addressed, but anonymous, between users in a multi-user environment. These services are used for one-to-one and one-to-many communication. Websites with browser-based chat services include: |
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== See also == |
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== References == |
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{{reflist}} |
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==External links== |
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*{{dmoz|Computers/Internet/Chat|Internet Chat}} |
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{{Computer-mediated communication}} |
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