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Revision as of 20:44, 16 December 2014 edit71.235.154.73 (talk) Undid biased POV revision by former company employee← Previous edit Revision as of 21:11, 16 December 2014 edit undoTechimo (talk | contribs)383 edits Undid revision 638401606 by 71.235.154.73 (talk) New text is being introduced from an online merchant with biased POV.Next edit →
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The site also lists deals, special offers, and other sales currently being offered at listed stores, as well as a forum for discussion. The site also lists deals, special offers, and other sales currently being offered at listed stores, as well as a forum for discussion.


⚫ Although free to be listed and to post comments attached to reviews, stores may pay to join the ResellerRatings Merchant Member program regardless of the merchants' rating.<ref>ResellerRatings Membership http://www.resellerratings.com/merchant-solutions</ref> Merchant Members can, among other things, receive notifications and detailed information about new reviews, view order numbers attached to reviews, contact reviewers/customers to resolve issues, use the ResellerRatings Checkout Exit Survey to generate reviews from customers one week post-sale, flag reviews for non-customers whereby a ResellerRatings account manager contacts the reviewer to obtain proof of their order and removes the review if no proof is obtained, use the ResellerRatings Customers Love Us Seal/badge, and receive syndication of ratings into Bing Shopping, Google Product Search, and Google AdWords.<ref>ResellerRatings Membership http://www.resellerratings.com/merchant-solutions</ref>
Although free to be listed, stores are required to pay for the ability to respond to and flag reviews, which has generated controversy among many merchants.<ref>https://productforums.google.com/forum/#!topic/merchant-center/3nUkaO_hLhU</ref><ref>https://www.facebook.com/pages/Resellerratingscom-Scam/102838613191162</ref><ref>https://www.youtube.com/watch?v=dUK6x3wBGk0</ref><ref>http://www.resellerratingsclassaction.com/</ref>

To join the ResellerRatings Merchant Member program, merchants are required to pay a fee<ref>ResellerRatings Membership http://www.resellerratings.com/merchant-solutions</ref> on a sliding scale, which has been subject to increases without warning.<ref>https://www.internetretailer.com/2013/01/09/small-web-retailers-fume-resellerratings-price-hikes</ref><ref>https://productforums.google.com/forum/#!topic/merchant-center/PuEgT_hK9ws</ref>

⚫ Paying Merchant Members can, among other things, receive notifications and detailed information about new reviews, view order numbers attached to reviews, contact reviewers/customers to resolve issues, use the ResellerRatings Checkout Exit Survey to generate reviews from customers one week post-sale, flag reviews for non-customers whereby a ResellerRatings account manager contacts the reviewer to obtain proof of their order and removes the review if no proof is obtained, and use the ResellerRatings Customers Love Us Seal/badge. Non-paying merchants do not have these capabilities. All merchants receive syndication of ratings into Google Shopping and Google AdWords.<ref>ResellerRatings Membership http://www.resellerratings.com/merchant-solutions</ref>


"Shopping Review" websites like ResellerRatings or Angie's List are immune from civil liability prosecution for what its reviewers write due to the Internet Communications Decency Act protections which shields websites from what their users do or say.<ref>Communications Decency Act http://en.wikipedia.org/Section_230_of_the_Communications_Decency_Act</ref> "Shopping Review" websites like ResellerRatings or Angie's List are immune from civil liability prosecution for what its reviewers write due to the Internet Communications Decency Act protections which shields websites from what their users do or say.<ref>Communications Decency Act http://en.wikipedia.org/Section_230_of_the_Communications_Decency_Act</ref>


According to Google, the stars ratings within AdWords ads, powered by a variety of rating sites including ResellerRatings, lift ad CTR by 17%. <ref>Google Blog http://adwords.blogspot.com/2011/04/5-simple-ways-to-improve-your-adwords.html</ref> According to Google, the stars ratings within AdWords ads, powered by ResellerRatings, lift ad CTR by 17%, further validating ResellerRatings' impact as a marketing tool. <ref>Google Blog http://adwords.blogspot.com/2011/04/5-simple-ways-to-improve-your-adwords.html</ref>


==History== ==History==

Revision as of 21:11, 16 December 2014

ResellerRatings
ResellerRatings logo.
Type of sitee-Commerce review site
OwnerAnswers
URLwww.resellerratings.com
CommercialYes

ResellerRatings is a web-based business that solicits consumer reviews of online retailers and sells "Merchant Memberships" to those stores. Rated stores are given one score. As of December 7, 2014, the site claimed 3,676,443 user-submitted reviews for 92,580 stores.

The site also lists deals, special offers, and other sales currently being offered at listed stores, as well as a forum for discussion.

Although free to be listed and to post comments attached to reviews, stores may pay to join the ResellerRatings Merchant Member program regardless of the merchants' rating. Merchant Members can, among other things, receive notifications and detailed information about new reviews, view order numbers attached to reviews, contact reviewers/customers to resolve issues, use the ResellerRatings Checkout Exit Survey to generate reviews from customers one week post-sale, flag reviews for non-customers whereby a ResellerRatings account manager contacts the reviewer to obtain proof of their order and removes the review if no proof is obtained, use the ResellerRatings Customers Love Us Seal/badge, and receive syndication of ratings into Bing Shopping, Google Product Search, and Google AdWords.

"Shopping Review" websites like ResellerRatings or Angie's List are immune from civil liability prosecution for what its reviewers write due to the Internet Communications Decency Act protections which shields websites from what their users do or say.

According to Google, the stars ratings within AdWords ads, powered by ResellerRatings, lift ad CTR by 17%, further validating ResellerRatings' impact as a marketing tool.

History

ResellerRatings was launched in 1996 as a subsection of SysOpt.com (sysopt.com/resellerratings, at that time). Its founder, Scott Wainner, sold SysOpt.com and ResellerRatings.com to EarthWeb in 1999 for several million dollars. EarthWeb went defunct and sold all of its properties (except Dice.com) to Internet.com in 2001. Then in 2002, Internet.com shut ResellerRatings.com down, and the founder of ResellerRatings.com bought the site back from Internet.com.

Today, the site receives about 1.5 million unique users per month and about 4,000 new reviews are submitted to the site daily. 2,000 online retailers including Barnes and Noble, HomeDepot.com, Newegg.com, Tigerdirect, Wayfair, L'Occitane, Vitacost, and 1800PetMeds, are Merchant Members at ResellerRatings, and monitor customer reviews to help resolve any issues.

On 6/25/2010, Microsoft's Bing.com chose ResellerRatings as its first provider of merchant reviews.

In August 2012, ResellerRatings was acquired by Answers.

References

  1. "Resellerratings.com Site Info". Alexa Internet. Retrieved 2014-04-01.
  2. "Main page". ResellerRatings. 2014-12-07. Retrieved 2014-12-07.
  3. ResellerRatings Membership http://www.resellerratings.com/merchant-solutions
  4. ResellerRatings Membership http://www.resellerratings.com/merchant-solutions
  5. Communications Decency Act http://en.wikipedia.org/Section_230_of_the_Communications_Decency_Act
  6. Google Blog http://adwords.blogspot.com/2011/04/5-simple-ways-to-improve-your-adwords.html
  7. Peter Yang (2002-02-21). "Reseller Ratings.com shut down". Retrieved 2007-03-06.
  8. Quantcast Traffic http://www.quantcast.com/resellerratings.com
  9. Homepage Stats http://www.resellerratings.com
  10. Participating Members http://www.resellerratings.com/merchant-members
  11. Leena Rao (2010-06-25). "Bing Taps ResellerRatings For Merchant Reviews". Retrieved 2010-06-25.
  12. Techcrunch: Answers Acquires Online Review Service ResellerRatings http://techcrunch.com/2012/08/01/answers-acquires-online-merchant-review-service-resellerratings/

External links

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