| Revision as of 13:15, 28 July 2014 editBoonchong chua (talk | contribs)92 edits Edit with the correct link format← Previous edit |
Latest revision as of 02:38, 2 February 2020 edit undo2601:143:8003:75f0:514e:aefc:477d:3641 (talk) ←Changed redirect target from Booking Holdings#Acquisitions to AgodaTag: Redirect target changed |
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#REDIRECT ] |
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{{COI|date=March 2014}} |
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{{Primary sources|date=March 2014}} |
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{{Infobox website |
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|name = Agoda.com |
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|collapsedtext = |
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|caption = |
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|url = {{URL|agoda.com}} |
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|slogan = Smarter hotel booking |
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|commercial = Yes |
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|type = Booking service |
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|registration = Optional |
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|language = 38 |
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|content_license = |
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|owner = ] |
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|current_status = Online |
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'''Agoda Company Pte Ltd''' is an ] (OTA) based in ] that offers accommodation booking services through its website and mobile app. '''Agoda.com''', reported to be one of Asia’s largest and most popular accommodation booking sites,<ref>{{cite news |title=Booking Hotels in Asia? How to Plan|url= http://www.nytimes.com/2013/03/17/travel/booking-hotels-in-asia-the-getaway.html?_r=2&/|publisher= The New York Times |date= 13 March 2013 |accessdate= 31 March 2014 }}</ref><ref>{{cite news |title=Hotel booking websites: The Face Off|url= http://www.freemalaysiatoday.com/category/leisure/2014/02/25/hotel-booking-websites-the-face-off/|publisher= Free Malaysia Today |date= 25 February 2014 |accessdate= 31 March 2014 }}</ref> offers its service in 38 languages. Its inventory includes various types of accommodations, from ] and ] to ], rest houses and homestays.<ref>{{cite news |title=Off the beaten path with Agoda|url= http://gumballmag.com/culture/features/off-the-beaten-path-with-agoda/|publisher= GUMBALLMAG |date= 10 March 2014 |accessdate= 31 March 2014 }}</ref> |
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As of 2014, the company has over 1,300 employees worldwide, with offices in ], ], ], ], ], ], ], ] and ]. Agoda Company Pte Ltd is part of ]. |
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==History== |
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Agoda.com was originally founded in ] in the late 1990s. In 2007, ] acquired Agoda Company Pte Ltd.<ref>{{cite news |title= Priceline acquires Asian online hotel reservation service co Agoda|url= http://www.reuters.com/article/2007/11/08/idUSIN20071108160105PCLN20071108|publisher= Reuters |date= 8 November 2007 |accessdate= 31 March 2014 }}</ref> The company launched its ] in 2011. Supported on ], ] and ] devices, the app offers full booking functionality in multiple languages.<ref>{{cite news |title=Agoda.com launches Android App for easy mobile hotel booking|url= http://www.breakingtravelnews.com/news/article/agoda.com-launches-android-app-for-easy-mobile-hotel-booking/|publisher= Breakingtravelnews.com |date= 10 September 2011 |accessdate= 31 March 2014 }}</ref> |
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==Product== |
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Agoda.com is known for collecting upfront payment for room nights booked on the company’s website or mobile app, an approach known as the Merchant Model in the online travel industry.<ref>{{cite news |title=Priceline: Why the online agency model still works for us especially in Asia-Pacific|url= http://www.tnooz.com/article/priceline-why-the-online-agency-model-still-works-for-us-especially-in-asia-pacific/|publisher= Tnooz |date= June 2012 |accessdate= 31 March 2014 }}</ref> The company lists over 390,000 properties worldwide, with over 4 million customer reviews on its listed properties. |
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Agoda.com specialises in providing discounted room rates <ref>{{cite news |title=Room on the run|url= http://www.themalaysianinsider.com/travel/article/room-on-the-run|publisher= The Malaysian Insider |date= 5 April 2012 |accessdate= 31 March 2014 }}</ref><ref>{{cite news |title=Saving money on a trip to Asia|url= http://www.nytimes.com/2011/03/20/travel/20prac-save.html|publisher= The New York Times |date= 16 March 2011 |accessdate= 31 March 2014 }}</ref> and offers a “Best Price Guarantee”, which promises to match or beat lower prices offered by other vendors.<ref>{{cite news |title=Hotel booking websites: The Face Off|url= http://www.freemalaysiatoday.com/category/leisure/2014/02/25/hotel-booking-websites-the-face-off/|publisher= Free Malaysia Today |date= 25 February 2014 |accessdate= 31 March 2014 }}</ref><ref>{{cite news |title=How to get holiday luxury for less|url= http://www.thesundaytimes.co.uk/sto/travel/article196888.ece|publisher= The Sunday Times |date= 7 February 2010 |accessdate= 31 March 2014 }}</ref> |
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The company is known for its signature hotel management system, which gives properties autonomy to control rates and availability, or create bespoke promotions according to season and occupancy.<ref>{{cite news |title=Agoda.com set on penetrating the Indonesian market through localisation|url= http://e27.co/agoda-com-set-on-penetrating-the-indonesian-market-more-through-localization/|publisher= e27.com |date= 26 May 2012 |accessdate= 31 March 2014 }}</ref> To recognise properties that successfully utilise this system, the company issues annual Gold Circle Awards to distinguished ] and accommodation partners who are exemplary in the areas of hospitality, online bookings and ].<ref>{{cite news |title=Malaysian hotels win online booking awards|url= http://www.thestar.com.my/Travel/Malaysia/2014/01/24/Malaysian-hotels-win-online-booking-awards/|publisher= The Star |date= 24 January 2014 |accessdate= 31 March 2014 }}</ref> |
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==Bugs in Agoda App== |
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A bug was found in the Agoda App since the start of 2014. User who use app to book room was not given their rightfully rewards points. Instead the customer service kept insisting that the user did not log into their account even if user did. Even though Agoda finally admitted that is a system error, it is curious why the company continue to keep the bug for months even after several updates . User who use the app should be careful of this bug. |
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==Changes in Rewards Points System== |
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User can earn rewards points when they booked and stay at hotels. They can then use their rewards points to book their hotels. They also earn additional 500 points if they write a hotel review. However, Agoda stop giving out the 500 points per reviews from 2014. Agoda took a step further in reducing the amount of rewards points with the "bugs" in their Agoda App ''(See Bugs in Agoda App''). With the easy access to App, more users are using the App to make their booking and Agoda made a big saving in the rewards points. As the rewards points will only be credit into the user's account 30 days after they left the hotels, users may not be aware of this issues until much later. With such desperation to reduce the rewards points, one may question if is still as rewarding in booking with Agoda especially when you can get the same price (and maybe cheaper) if you book through the hotels directly. |
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==References== |
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{{reflist}} |
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==External links== |
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{{DEFAULTSORT:Agoda.com}} |
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