| Revision as of 07:06, 23 July 2015 editZestmind (talk | contribs)36 editsNo edit summary← Previous edit | Latest revision as of 07:35, 23 July 2015 edit undoZestmind (talk | contribs)36 editsNo edit summary | ||
| (18 intermediate revisions by the same user not shown) | |||
| Line 12: | Line 12: | ||
| | nationality = American. | | nationality = American. | ||
| | other_names = Ms. Happy Pants | | other_names = Ms. Happy Pants | ||
| | occupation = Consultant, Trainer, Author. | | occupation = Consultant, Trainer, Author.<ref>http://article.wn.com/view/2013/12/15/Barbara_Khozam_Lets_Her_Hair_Down_and_Tells_The_Sales_Whispe_x/</ref> | ||
| | years_active = | | years_active = | ||
| | known_for = Toastmaster's International Accredited Speaker Designation.<ref name=toastmasters>{{cite web|title=Accredited Speaker Barbara Khozam|url=http://www.toastmasters.org/Resources/Member-Spotlight/barbara-khozam|website=toastmasters.org|publisher=Toast Masters International|accessdate=23 July 2015}}</ref> | | known_for = Toastmaster's International Accredited Speaker Designation.<ref name=toastmasters>{{cite web|title=Accredited Speaker Barbara Khozam|url=http://www.toastmasters.org/Resources/Member-Spotlight/barbara-khozam|website=toastmasters.org|publisher=Toast Masters International|accessdate=23 July 2015}}</ref> | ||
| | notable_works = Multiple awards and books. | | notable_works = Multiple awards and books.<ref>http://www.moviespictures.org/biography/Khozam,_Barbara</ref> | ||
| | website = {{url|barbarakhozam.com}} | |||
| }} | }} | ||
| '''Barbara Khozam''' is an accredited speaker, training consultant and an author who works with ] to create a structure and process around customer service.<ref>http://attsucks.me/2012/09/03/tip-20-dont-explain-things-to-customers-barbara-khozams/</ref><ref name=toastmasters /><ref>https://mediacenter.toastmasters.org/index.php?s=19219&item=136768</ref><ref name=Athletemindset>{{cite news|title=Serving It Up With A Sense of Humo|accessdate=23 July 2015|publisher=The Athlete’s Mindset.com}}</ref><ref name=Small-Business-CEO-magazine>{{cite news|title=Small Business CEO magazine cover story|url=http://www.smallbusinessceomagazine.com/currentissue.asp?showdate=1/1/2012|accessdate=23 July 2015|issue=January 2012|publisher=Small Business CEO magazine}}</ref><ref name=CostcoConnection>{{cite news|title=Whine Experts: Creative Solutions Turn Unhappy Customers Into Loyal Clients|accessdate=23 July 2015|issue=November 2013|publisher=Costco Connection Newsletter}}</ref><ref name=MO.com>{{cite news|title=Customers want you to care as much about their problem as they do.|accessdate=23 July 2015|publisher=MO.com}}</ref><ref>http://www.kiplinger.com/article/credit/T037-C000-S002-how-to-complain.html</ref> | |||
| '''Barbara Khozam''' is an accredited speaker, training consultant and an author who works with ] to create a structure and process around customer service.<ref name=toastmasters /> | |||
| ==Early life== | ==Early life== | ||
| Barbara Ann Nyland was born at ] in ]. In 1972, her parents two sisters and brother moved to the mission town of San Juan Bautista, CA. Barbara attended Sacred Heart elementary school in ] and then ] in Salinas, CA where she graduated co-valedictorian. | Barbara Ann Nyland was born at ] in ]. In 1972, her parents two sisters and brother moved to the mission town of San Juan Bautista, CA. Barbara attended Sacred Heart elementary school in ] and then ] in Salinas, CA where she graduated co-valedictorian.<ref name=barbarakhozam.com>{{cite web|title=Barbara Khozam|url=http://barbarakhozam.com/media/|accessdate=23 July 2015}}</ref> | ||
| Her father, Harvey Nyland, was in law enforcement for 45 years and was the sheriff of ] for 12 of those 45 years. Through his leadership, Barbara learned early on the importance of integrity and respect. Her mother, Gladys Nyland, taught her the importance of kindness. The combination of their influence began her interest in having an “attitude of service”. | Her father, Harvey Nyland, was in law enforcement for 45 years and was the sheriff of ] for 12 of those 45 years. Through his leadership, Barbara learned early on the importance of integrity and respect. Her mother, Gladys Nyland, taught her the importance of kindness. The combination of their influence began her interest in having an “attitude of service”.<ref name=barbarakhozam.com /> | ||
| Although Barbara graduated with a B.S. degree in Chemistry from Santa Clara University, her interest continued to lean towards aiding others. In her job as an applications development chemist for Syva Company – which became Dade Behring, she trained people on the use of drug testing equipment. So she quit without having any future job prospects. Eight lonely, poor, months later she was hired as an independent contractor for a seminar company, SkillPath Seminars, where she worked for 10 years (1999 – 2010). While at SkillPath, Barbara developed her presentation style and received 27 awards for sales achievement and high trainer ratings.<ref name=toastmasters /> | Although Barbara graduated with a B.S. degree in Chemistry from Santa Clara University, her interest continued to lean towards aiding others. In her job as an applications development chemist for Syva Company – which became Dade Behring, she trained people on the use of drug testing equipment. So she quit without having any future job prospects. Eight lonely, poor, months later she was hired as an independent contractor for a seminar company, SkillPath Seminars, where she worked for 10 years (1999 – 2010). While at SkillPath, Barbara developed her presentation style and received 27 awards for sales achievement and high trainer ratings.<ref name=toastmasters /><ref name=BillHowe /> | ||
| On August 18, 2007 Barbara married Ziad Michel Khozam, owner of a design build firm called ZMK Construction. They currently reside in Escondido, CA. where they both operate their own businesses. | On August 18, 2007 Barbara married Ziad Michel Khozam, owner of a design build firm called ZMK Construction. They currently reside in Escondido, CA. where they both operate their own businesses.<ref name=barbarakhozam.com /> | ||
| ==Career== | ==Career== | ||
| As the founder of Barbara Khozam Speaking and Consulting, Barbara is an internationally recognized speaker and trainer having delivered over 1200 presentations to 35,000 people in nine countries on Customer Service, Leadership, and Communication. Her audiences include employees of ], ], ], and the ] among others. For her “High Energy/High Impact” delivery and ability to tackle real issues in regards to tackling real issues posed by her audience, she has been the recipient of multiple awards for "Sales Achievement & Outstanding Trainer Ratings".<ref name=toastmasters /> | As the founder of Barbara Khozam Speaking and Consulting, Barbara is an internationally recognized speaker and trainer having delivered over 1200 presentations to 35,000 people in nine countries on Customer Service, Leadership, and Communication. Her audiences include employees of ], ], ], and the ] among others.<ref name=BillHowe /> For her “High Energy/High Impact” delivery and ability to tackle real issues in regards to tackling real issues posed by her audience, she has been the recipient of multiple awards for "Sales Achievement & Outstanding Trainer Ratings".<ref name=toastmasters /> | ||
| Barbara Khozam has been consulting, training, and speaking about Customer Service for more than 15 years. Team Khozam has worked with clients of all shapes and sizes-from the Ramona Thrift Store to Kaiser Permanente. Through her |
Barbara Khozam has been consulting, training, and speaking about Customer Service for more than 15 years. Team Khozam has worked with clients of all shapes and sizes-from the Ramona Thrift Store to Kaiser Permanente. Through her consulting services, Barbara and her team help businesses create cultures of service in which employees become customer advocates.<ref>http://www.abqjournal.com/575390/biz/briefcase-13.html</ref> Ultimately and consistently, the results are aimed to be loyal (and happy) customers and a profitable bottom-line.<ref name=BillHowe>{{cite news|title=Bill Howe Family of Companies Hires Customer Service Expert to Improve Company|url=http://www.prweb.com/releases/2014/11/prweb12354725.htm|accessdate=23 July 2015|publisher=Bill Howe|date=26 November 2014}}</ref><ref>http://www.billhowe.com/2014/11/bill-howe-family-of-companies-hires-customer-service-expert-to-improve-company/</ref><ref name=customerexperiencereport>{{cite news|last1=Haller|first1=Patrick|title=The Infamous “Comcast Call”—What Can We Learn?|url=http://www.customerexperiencereport.com/tactics-and-operations/infamous-comcast-call-can-learn/|accessdate=23 July 2015}}</ref> | ||
| Barbara and her team work with small to medium sized businesses to create a structure and process around customer service. The goal is to create accountability and consistency and, ultimately, increased profits and higher morale. Some of her services include 45 – 60 Minute Keynote Presentation, 90 minute, 2 Hour, ½ Day, Full Day Seminars, Customer Service Training, Leadership Training, Dealing with Irate, ustomer Training, Communication Training, Employee Survey/ Interviews, Mystery Visits / Calls and Reports, Custom Tailored Customer, ervice Protocols Creation, Customer Surveys / Interviews, One-on-One Coaching, Monthly Follow-Up Consulting.<ref name=toastmasters /> | Barbara and her team work with small to medium sized businesses to create a structure and process around customer service. The goal is to create accountability and consistency and, ultimately, increased profits and higher morale. Some of her services include 45 – 60 Minute Keynote Presentation, 90 minute, 2 Hour, ½ Day, Full Day Seminars, Customer Service Training,<ref name=BillHowe /> Leadership Training, Dealing with Irate, ustomer Training, Communication Training, Employee Survey/ Interviews, Mystery Visits / Calls and Reports, Custom Tailored Customer, ervice Protocols Creation, Customer Surveys / Interviews, One-on-One Coaching, Monthly Follow-Up Consulting.<ref name=toastmasters /><ref name=blogtalkradio>{{cite news|title=Ben Glass, Barbara Khozam and guests|url=http://www.blogtalkradio.com/moneyforlunch/2013/09/13/bert-speaks-with-ben-glass-barbara-khozam-and-guests|accessdate=23 July 2015|date=13 September 2013}}</ref> | ||
| Barbara is the recipient of 27 awards for "Sales Achievement & Outstanding Trainer Ratings" and is ranked in the top 1% out of 400 trainers in the United States – from SkillPath Seminars In 2014 Barbara earned the Area Governor of the Year award for District 5 of | Barbara is the recipient of 27 awards for "Sales Achievement & Outstanding Trainer Ratings" and is ranked in the top 1% out of 400 trainers in the United States – from SkillPath Seminars In 2014 Barbara earned the Area Governor of the Year award for District 5 of | ||
| Toastmasters International In 2014 Barbara was the 14th woman in the world to be honored by Toastmasters International with their elite Accredited Speaker designation for “outstanding platform professional speaking” (scored in six categories). Only 66 have earned the award in 126 countries.<ref name=toastmasters /> | Toastmasters International.<ref>http://d5tm.org/district-5-members-recognized-at-awards-installation-breakfast/</ref><ref>http://d5tm.org/district-5-members-recognized-at-awards-installation-breakfast/</ref><ref>http://smallbusiness.chron.com/simplify-communication-69556.html</ref> In 2014 Barbara was the 14th woman in the world to be honored by Toastmasters International with their elite Accredited Speaker designation for “outstanding platform professional speaking” (scored in six categories). Only 66 have earned the award in 126 countries.<ref name=toastmasters /><ref>http://www.nawbo-sd.org/2015-bravo-nominees.html</ref> | ||
| ==Books== | ==Books== | ||
| *''How Organizations Deliver BAD Customer Service (And Strategies that Turn it Around!)''.<ref>http://www.amazon.com/Organizations-Deliver-Customer-Service-Strategies-ebook/dp/B006OI4DUK/ref=sr_1_1?ie=UTF8&qid=1432584198&sr=8-1&keywords=How+organizations+deliver+bad+customer+service</ref> | *''How Organizations Deliver BAD Customer Service (And Strategies that Turn it Around!)''.<ref>http://www.isbns.co.ke/author/Barbara_Khozam</ref><ref>http://www.amazon.com/Organizations-Deliver-Customer-Service-Strategies-ebook/dp/B006OI4DUK/ref=sr_1_1?ie=UTF8&qid=1432584198&sr=8-1&keywords=How+organizations+deliver+bad+customer+service</ref><ref name=Nextiva>{{cite news|last1=Nagy|first1=Kambria|title=Effective Ways to Train Customer Service Employees|accessdate=23 July 2015|publisher=Nextiva|date=7 August 2013}}</ref> | ||
| *''Power of the Platform: Speakers on Purpose''.<ref>http://www.amazon.com/Power-Platform-Speakers-Purpose/dp/0975458167/ref=sr_1_1?ie=UTF8&qid=1432584285&sr=8-1&keywords=power+of+the+platform%3A+speakers+on+purpose</ref> | *''Power of the Platform: Speakers on Purpose''.<ref>http://www.amazon.com/Power-Platform-Speakers-Purpose/dp/0975458167/ref=sr_1_1?ie=UTF8&qid=1432584285&sr=8-1&keywords=power+of+the+platform%3A+speakers+on+purpose</ref> | ||
| *''Executive Etiquette Power''.<ref>http://www.amazon.com/Executive-Etiquette-Power-Experts-Advance/dp/0964490641/ref=sr_1_sc_1?ie=UTF8&qid=1432584241&sr=8-1-spell&keywords=executive+etiquettepower</ref> | *''Executive Etiquette Power''.<ref>http://www.amazon.com/Executive-Etiquette-Power-Experts-Advance/dp/0964490641/ref=sr_1_sc_1?ie=UTF8&qid=1432584241&sr=8-1-spell&keywords=executive+etiquettepower</ref> | ||
| ==References== | ==References== | ||
| {{reflist}} | {{reflist|2}} | ||
Latest revision as of 07:35, 23 July 2015
| Barbara Khozam | |
|---|---|
| Born | Barbara Ann Nyland Salinas, California. |
| Nationality | American. |
| Other names | Ms. Happy Pants |
| Occupation(s) | Consultant, Trainer, Author. |
| Known for | Toastmaster's International Accredited Speaker Designation. |
| Notable work | Multiple awards and books. |
| Parent(s) | Harvey Nyland, Gladys Nyland |
| Website | barbarakhozam |
Barbara Khozam is an accredited speaker, training consultant and an author who works with small and medium sized businesses to create a structure and process around customer service.
Early life
Barbara Ann Nyland was born at Salinas Valley Memorial Hospital in Salinas, California. In 1972, her parents two sisters and brother moved to the mission town of San Juan Bautista, CA. Barbara attended Sacred Heart elementary school in Hollister, California and then Notre Dame High School in Salinas, CA where she graduated co-valedictorian.
Her father, Harvey Nyland, was in law enforcement for 45 years and was the sheriff of San Benito County for 12 of those 45 years. Through his leadership, Barbara learned early on the importance of integrity and respect. Her mother, Gladys Nyland, taught her the importance of kindness. The combination of their influence began her interest in having an “attitude of service”.
Although Barbara graduated with a B.S. degree in Chemistry from Santa Clara University, her interest continued to lean towards aiding others. In her job as an applications development chemist for Syva Company – which became Dade Behring, she trained people on the use of drug testing equipment. So she quit without having any future job prospects. Eight lonely, poor, months later she was hired as an independent contractor for a seminar company, SkillPath Seminars, where she worked for 10 years (1999 – 2010). While at SkillPath, Barbara developed her presentation style and received 27 awards for sales achievement and high trainer ratings.
On August 18, 2007 Barbara married Ziad Michel Khozam, owner of a design build firm called ZMK Construction. They currently reside in Escondido, CA. where they both operate their own businesses.
Career
As the founder of Barbara Khozam Speaking and Consulting, Barbara is an internationally recognized speaker and trainer having delivered over 1200 presentations to 35,000 people in nine countries on Customer Service, Leadership, and Communication. Her audiences include employees of Xerox, Symantec, Verizon, and the FBI among others. For her “High Energy/High Impact” delivery and ability to tackle real issues in regards to tackling real issues posed by her audience, she has been the recipient of multiple awards for "Sales Achievement & Outstanding Trainer Ratings".
Barbara Khozam has been consulting, training, and speaking about Customer Service for more than 15 years. Team Khozam has worked with clients of all shapes and sizes-from the Ramona Thrift Store to Kaiser Permanente. Through her consulting services, Barbara and her team help businesses create cultures of service in which employees become customer advocates. Ultimately and consistently, the results are aimed to be loyal (and happy) customers and a profitable bottom-line.
Barbara and her team work with small to medium sized businesses to create a structure and process around customer service. The goal is to create accountability and consistency and, ultimately, increased profits and higher morale. Some of her services include 45 – 60 Minute Keynote Presentation, 90 minute, 2 Hour, ½ Day, Full Day Seminars, Customer Service Training, Leadership Training, Dealing with Irate, ustomer Training, Communication Training, Employee Survey/ Interviews, Mystery Visits / Calls and Reports, Custom Tailored Customer, ervice Protocols Creation, Customer Surveys / Interviews, One-on-One Coaching, Monthly Follow-Up Consulting.
Barbara is the recipient of 27 awards for "Sales Achievement & Outstanding Trainer Ratings" and is ranked in the top 1% out of 400 trainers in the United States – from SkillPath Seminars In 2014 Barbara earned the Area Governor of the Year award for District 5 of Toastmasters International. In 2014 Barbara was the 14th woman in the world to be honored by Toastmasters International with their elite Accredited Speaker designation for “outstanding platform professional speaking” (scored in six categories). Only 66 have earned the award in 126 countries.
Books
- How Organizations Deliver BAD Customer Service (And Strategies that Turn it Around!).
- Power of the Platform: Speakers on Purpose.
- Executive Etiquette Power.
References
- http://article.wn.com/view/2013/12/15/Barbara_Khozam_Lets_Her_Hair_Down_and_Tells_The_Sales_Whispe_x/
- ^ "Accredited Speaker Barbara Khozam". toastmasters.org. Toast Masters International. Retrieved 23 July 2015.
- http://www.moviespictures.org/biography/Khozam,_Barbara
- http://attsucks.me/2012/09/03/tip-20-dont-explain-things-to-customers-barbara-khozams/
- https://mediacenter.toastmasters.org/index.php?s=19219&item=136768
- "Serving It Up With A Sense of Humo". The Athlete’s Mindset.com.
{{cite news}}:|access-date=requires|url=(help) - "Small Business CEO magazine cover story". No. January 2012. Small Business CEO magazine. Retrieved 23 July 2015.
- "Whine Experts: Creative Solutions Turn Unhappy Customers Into Loyal Clients". No. November 2013. Costco Connection Newsletter.
{{cite news}}:|access-date=requires|url=(help) - "Customers want you to care as much about their problem as they do". MO.com.
{{cite news}}:|access-date=requires|url=(help) - http://www.kiplinger.com/article/credit/T037-C000-S002-how-to-complain.html
- ^ "Barbara Khozam". Retrieved 23 July 2015.
- ^ "Bill Howe Family of Companies Hires Customer Service Expert to Improve Company". Bill Howe. 26 November 2014. Retrieved 23 July 2015.
- http://www.abqjournal.com/575390/biz/briefcase-13.html
- http://www.billhowe.com/2014/11/bill-howe-family-of-companies-hires-customer-service-expert-to-improve-company/
- Haller, Patrick. "The Infamous "Comcast Call"—What Can We Learn?". Retrieved 23 July 2015.
- "Ben Glass, Barbara Khozam and guests". 13 September 2013. Retrieved 23 July 2015.
- http://d5tm.org/district-5-members-recognized-at-awards-installation-breakfast/
- http://d5tm.org/district-5-members-recognized-at-awards-installation-breakfast/
- http://smallbusiness.chron.com/simplify-communication-69556.html
- http://www.nawbo-sd.org/2015-bravo-nominees.html
- http://www.isbns.co.ke/author/Barbara_Khozam
- http://www.amazon.com/Organizations-Deliver-Customer-Service-Strategies-ebook/dp/B006OI4DUK/ref=sr_1_1?ie=UTF8&qid=1432584198&sr=8-1&keywords=How+organizations+deliver+bad+customer+service
- Nagy, Kambria (7 August 2013). "Effective Ways to Train Customer Service Employees". Nextiva.
{{cite news}}:|access-date=requires|url=(help) - http://www.amazon.com/Power-Platform-Speakers-Purpose/dp/0975458167/ref=sr_1_1?ie=UTF8&qid=1432584285&sr=8-1&keywords=power+of+the+platform%3A+speakers+on+purpose
- http://www.amazon.com/Executive-Etiquette-Power-Experts-Advance/dp/0964490641/ref=sr_1_sc_1?ie=UTF8&qid=1432584241&sr=8-1-spell&keywords=executive+etiquettepower