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{{Use dmy dates|date=January 2017}} {{Use dmy dates|date=January 2017}}
{{Use British English|date=January 2017}} {{Use British English|date=January 2017}}
{{Infobox company
]
| name = Skytrax
| logo = Skytrax.svg
| founded = 1989
| former_name = Inflight Research Services
| key_people =
| hq_location_city = London
| hq_location_country = United Kingdom
| website = {{url|https://skytraxresearch.com/}}
}}


'''Skytrax''' (originally known as '''Inflight Research Services''') is a ]-based consultancy which runs an ] and ] review and ranking site.<ref>{{cite web|url=http://whois.domaintools.com/airlinequality.com|title=AirlineQuality.com WHOIS, DNS, & Domain Info - DomainTools|accessdate=10 May 2015}}</ref> In 2012, the online investigations company KwikChex filed five complaints with the UK Advertising Standards Authority. The authority upheld all five complaints and Skytrax agreed to modify some promotional wording.<ref name="asa">{{cite web|url=http://www.asa.org.uk/Rulings/Adjudications/2012/11/Skytrax-Research/SHP_ADJ_196416.aspx|title=ASA Ruling on Skytrax Research|work=asa.org.uk}}</ref><ref name="SmartCompany">{{cite web|url=https://www.smartcompany.com.au/finance/economy/advertising-standards-authority-calls-out-tripadvisor-and-skytrax-for-fake-user-reviews/|title=Advertising Standards Authority calls out Tripadvisor and Skytrax for fake user reviews|author=Engel Schmidl|date=13 November 2012|work=SmartCompany.com.au|accessdate=28 August 2019}}</ref> Questions have also been raised about Skytrax's objectivity and methodology. '''Skytrax''' (originally known as '''Inflight Research Services''') is a United Kingdom–based consultancy headquartered in ] that runs an ] and ] review website.<ref>{{cite web|url=http://whois.domaintools.com/airlinequality.com|title=AirlineQuality.com WHOIS, DNS, & Domain Info - DomainTools|access-date=10 May 2015}}</ref>


==Services== ==Services==
Skytrax conducts research for commercial airlines, as well as taking ]s from international travelers to rate ], airports, airlines, airline lounges, ], on-board ], and several other elements of air travel.<ref>{{cite book | author = Mario Kossmann | title = Delivering Excellent Service Quality in Aviation | publisher = Ashgate Publishing | year = 2006 | isbn = 0-7546-4725-0 | pages = 67–71}}</ref><ref>{{cite web |url=http://airtravel.about.com/b/a/175032.htm |title=Skytrax rates the world's best}}</ref> Apart from these evaluations, Skytrax has an airline forum where passengers give potential passengers insights and opinions about an airline. The website also hosts flight reviews, flight checks, and satisfaction surveys. Skytrax holds an annual World Airline Awards<ref></ref> and World Airport Awards,<ref></ref> as well as the ranking for airlines and airports. Skytrax conducts research for commercial airlines, as well as taking ]s from international travellers, to rate ], airports, airlines, airline lounges, ], on-board ], and several other elements of air travel.<ref>{{cite book | author = Mario Kossmann | title = Delivering Excellent Service Quality in Aviation | publisher = Ashgate Publishing | year = 2006 | isbn = 0-7546-4725-0 | pages = 67–71}}</ref><ref>{{cite web |url=http://airtravel.about.com/b/a/175032.htm |title=Skytrax rates the world's best |access-date=23 April 2007 |archive-date=19 February 2007 |archive-url=https://web.archive.org/web/20070219031112/http://airtravel.about.com/b/a/175032.htm |url-status=dead }}</ref> Apart from these evaluations, Skytrax has an airline forum where passengers give potential passengers insights and opinions about airlines. The website also hosts flight reviews, flight checks, and satisfaction surveys. Skytrax holds an annual World Airline Awards<ref></ref> and World Airport Awards,<ref></ref> as well as ranking airlines and airports.


==Investigations==
==Doubts about objectivity==
In 2012, the online investigations company ] filed five complaints with the UK ] (ASA) related to statements on the Skytrax website describing the volume and reliability of their reviews as well as the official status and update frequency of their ratings. The ASA ruled that there was no evidence that Skytrax had followed the robust procedures it claimed it had in place to check that all reviews were genuine. Although Skytrax argued that every review underwent a four-stage authentication process, it said it was unable to provide proof it had followed its own procedures, since customer emails were deleted 24 hours after a review was submitted.<ref>{{cite news |title=Skytrax airline quality claims under scrutiny |url=https://www.travelmole.com/news_feature.php?c=setreg&region=4&m_id=_rvnvns~&w_id=8418&news_id=2003855 |access-date=3 July 2019 |publisher=Travelmole |date=November 8, 2012}}</ref> In 2012, the authority upheld all five complaints and Skytrax agreed to modify some promotional wording.<ref name="asa">{{cite web |title=ASA Ruling on Skytrax Research |url=http://www.asa.org.uk/Rulings/Adjudications/2012/11/Skytrax-Research/SHP_ADJ_196416.aspx |work=asa.org.uk}}</ref><ref name="SmartCompany">{{cite web |author=Engel Schmidl |date=13 November 2012 |title=Advertising Standards Authority calls out Tripadvisor and Skytrax for fake user reviews |url=https://www.smartcompany.com.au/finance/economy/advertising-standards-authority-calls-out-tripadvisor-and-skytrax-for-fake-user-reviews/ |access-date=28 August 2019 |work=SmartCompany.com.au}}</ref>
Skytrax claims on its website that it has no economic ties to the airlines and airports that are presented with Skytrax awards, which it says are based on votes by passengers. In fact any person may vote, one vote per IP address.<ref></ref> Skytrax provides remunerated consulting services to airlines and airports, and there are doubts as to whether this arrangement allows Skytrax to be objective in the awards that it issues, to wit:

In 2011, Skytrax's award of a 5-star rating to ] subsequent to a consulting project that it completed for the airline raised doubts about the objectivity of the award.<ref>http://simpliflying.com/2011/why-skytrax-is-dead-plus-7-insights-into-the-future-of-airline-brand-ratings/</ref>

In 2012, the online investigations company ] filed five complaints with the UK ] related to statements on the Skytrax web site describing the volume and reliability of their reviews as well as the official status and update frequency of their ratings. The ASA ruled that there was no evidence that Skytrax had followed the robust procedures it claimed it had in place to check all reviews were genuine. Although Skytrax argued that every review underwent a four-stage authentication process, it said it was unable to provide proof it had followed its own procedures as customer emails were deleted 24 hours after a review was submitted.<ref>{{cite news |title=Skytrax airline quality claims under scrutiny |url=https://www.travelmole.com/news_feature.php?c=setreg&region=4&m_id=_rvnvns~&w_id=8418&news_id=2003855 |accessdate=3 July 2019 |publisher=Travelmole |date=November 8, 2012}}</ref> The authority upheld all five complaints and Skytrax agreed to modify some promotional wording.<ref name="asa"/><ref name="SmartCompany"/>

In 2014, ] stopped participating in Skytrax ratings.<ref>https://www.ausbt.com.au/etihad-airways-withdraws-from-skytrax Chris Chamberlin, "Etihad Airways withdraws from Skytrax", ''Australian Business Traveler'', June 8, 2014]</ref>

In 2015, news company ] concluded that Skytrax had "wildly inflated" the number of persons participating in its annual survey.<ref>https://www.paddleyourownkanoo.com/2018/02/16/inside-strange-world-skytrax-aviation-rating-organization-probably-shouldnt-trust/#.XR0NlS2ZPUI</ref> Skift reported:<ref></ref>
<blockquote>The principal partner appears to be Skytrax’s founder Edward Plaisted, whose background in aviation, or outside of aviation, is unknown. Skift has tried on more than one occasion to get insights from the Skytrax on its methodology, metrics, and business organization with no success. Questions answered by its press representative were later claimed to be off the record, and statements given for previous stories were asked to be retracted.</blockquote>

Skytrax's 2019 downgrading of ] to a three-star carrier, subsequent to its 2018 pulling out of Skytrax, elicited much criticism and accusations of dishonesty in the awards and doubts as to whether Skytrax actually uses the methodology that it states that it uses.<ref></ref> Similar criticism arose when Skytrax awarded ] an award for a future cabin interior in 2019, subsequent to a consulting project that it had completed for the airline.<ref>https://onemileatatime.com/turkish-airlines-skytrax/</ref>

==Awards==
Skytrax presents awards annually to airports and airlines that it considers noteworthy in their performance.

===Airline of the year===
{|class="wikitable"
|-
!Year||1st||2nd||3rd
|-
|2001<ref name="worldairlineawards.com">{{cite web |url=http://www.worldairlineawards.com/main/history.htm |title=Archived copy |accessdate=2013-07-13 |url-status=dead |archive-url=https://web.archive.org/web/20100531074703/http://www.worldairlineawards.com/main/history.htm |archive-date=31 May 2010 |df=dmy-all }}</ref>|| {{flagicon|UAE}} ]|| {{flagicon|SIN}} ]|| {{flagicon|HKG}} ]
|-
|2002<ref name="worldairlineawards.com"/>|| {{flagicon|UAE}} Emirates || {{flagicon|HKG}} Cathay Pacific|| {{flagicon|SIN}} Singapore Airlines
|-
|2003<ref>{{cite web|title=Cathay named Airline of the Year|url=http://www.travelweeklyweb.com/cathay-named-airline-of-the-year/2831|publisher=Contineo Media|accessdate=3 December 2012|url-status=dead|archive-url=https://archive.today/20130205004235/http://www.travelweeklyweb.com/cathay-named-airline-of-the-year/2831|archive-date=5 February 2013|df=dmy-all}}</ref> || {{flagicon|HKG}} Cathay Pacific<ref name=twe/>|| {{flagicon|UAE}} Emirates|| {{flagicon|SIN}} Singapore Airlines
|-
|2004<ref name=twe>{{cite web|url=http://www.theage.com.au/articles/2004/04/16/1082055633699.html|title=The winning edge|accessdate=10 May 2015}}</ref>|| {{flagicon|SIN}} Singapore Airlines || {{flagicon|UAE}} Emirates || {{flagicon|HKG}} Cathay Pacific
|-
|2005<ref></ref>|| {{flagicon|HKG}} Cathay Pacific || {{flagicon|AUS}} ]|| {{flagicon|UAE}} Emirates
|-
|2006<ref name="worldairlineawards.com"/>|| {{flagicon|UK}} ]|| {{flagicon|AUS}} Qantas || {{flagicon|HKG}} Cathay Pacific
|-
|2007<ref> {{webarchive|url=https://web.archive.org/web/20070724182952/http://www.worldairlineawards.com/Awards_2007/AirlineYear-2007.htm |date=24 July 2007 }}</ref>|| {{flagicon|SIN}} Singapore Airlines || {{flagicon|THA}} ] || {{flagicon|HKG}} Cathay Pacific
|-
|2008<ref> {{webarchive|url=https://web.archive.org/web/20080811042148/http://www.worldairlineawards.com/Awards_2008/AirlineYear-2008.htm |date=11 August 2008 }}</ref>|| {{flagicon|SIN}} Singapore Airlines || {{flagicon|HKG}} Cathay Pacific || {{flagicon|AUS}} Qantas
|-
|2009<ref> {{webarchive|url=https://web.archive.org/web/20090609143132/http://www.worldairlineawards.com/Awards_2009/AirlineYear-2009.htm |date=9 June 2009 }}</ref>|| {{flagicon|HKG}} Cathay Pacific || {{flagicon|SIN}} Singapore Airlines || {{flagicon|KOR}} ]
|-
|2010<ref> {{webarchive|url=https://web.archive.org/web/20110604005151/http://www.worldairlineawards.com/Awards-2010/Airline2010.htm |date=4 June 2011 }}</ref>|| {{flagicon|KOR}} Asiana Airlines || {{flagicon|SIN}} Singapore Airlines || {{flagicon|QAT}} ]
|-
|2011<ref> {{webarchive|url=https://web.archive.org/web/20110626024628/http://www.worldairlineawards.com/Awards_2011/Airline2011.htm |date=26 June 2011 }}</ref>|| {{flagicon|QAT}} Qatar Airways || {{flagicon|SIN}} Singapore Airlines || {{flagicon|KOR}} Asiana Airlines
|-
|2012<ref>{{cite web|title=Qatar Airways is a repeat winner of World's Best Airline Award at Farnborough Air Show|url=http://www.worldairlineawards.com/Awards_2012/Airline2012.htm|publisher=Skytrax|accessdate=3 December 2012|url-status=dead|archive-url=https://web.archive.org/web/20121211085935/http://worldairlineawards.com/Awards_2012/Airline2012.htm|archive-date=11 December 2012|df=dmy-all}}</ref> || {{flagicon|QAT}} Qatar Airways || {{flagicon|KOR}} Asiana Airlines || {{flagicon|SIN}} Singapore Airlines
|-
|2013<ref>{{cite web | url=http://www.airlinequality.com/news/awards2013.htm | title=Top 10 airlines | accessdate=4 January 2014}}</ref> || {{flagicon|UAE}} Emirates || {{flagicon|QAT}} Qatar Airways || {{flagicon|SIN}} Singapore Airlines
|-
|2014<ref> {{webarchive|url=https://web.archive.org/web/20150624103522/http://www.worldairlineawards.com/Awards_2014/Airline2014.htm |date=24 June 2015 }}</ref>|| {{flagicon|HKG}} Cathay Pacific || {{flagicon|QAT}} Qatar Airways || {{flagicon|SIN}} Singapore Airlines
|-
|2015<ref>{{cite web | url=http://www.worldairlineawards.com/Awards/worlds_best_airline.html | title=World's Best Airlines | accessdate=16 June 2015}}</ref>|| {{flagicon|QAT}} Qatar Airways || {{flagicon|SIN}} Singapore Airlines || {{flagicon|HKG}} Cathay Pacific
|-
|2016<ref>{{cite web | url=http://www.worldairlineawards.com/Awards/worlds_best_airline.html | title=World's Best Airlines | accessdate=12 July 2016}}</ref>|| {{flagicon|UAE}} Emirates || {{flagicon|QAT}} Qatar Airways || {{flagicon|SIN}} Singapore Airlines
|-
|2017<ref>{{cite web | url=http://www.worldairlineawards.com/Awards/worlds_best_airline.html | title=World's Best Airlines | accessdate=20 June 2017}}</ref>|| {{flagicon|QAT}} Qatar Airways || {{flagicon|SIN}} Singapore Airlines || {{flagicon|JPN}} ]
|-
|2018<ref>{{cite web | url=https://www.worldairlineawards.com/Awards/worlds_best_airline.html |title= World's Best Airlines | accessdate=17 July 2018}}</ref>|| {{flagicon|SIN}} Singapore Airlines || {{flagicon|QAT}} Qatar Airways || {{flagicon|JPN}} All Nippon Airways
|-
|2019<ref>{{cite web | url=https://www.worldairlineawards.com/worlds-top-10-airlines-2019/ |title= World's Best Airlines | accessdate=18 June 2019}}</ref>|| {{flagicon|QAT}} Qatar Airways || {{flagicon|SIN}} Singapore Airlines ||{{flagicon|JPN}} All Nippon Airways
|}

===Airport of the year===
{|class="wikitable"
|-
!Year||1st||2nd||3rd
|-
|1999|| {{flagicon|NLD}} ]<ref name=paw> {{webarchive|url=https://web.archive.org/web/20080907102943/http://www.worldairportawards.com/main/winner_history.htm |date=7 September 2008 }}</ref>|| None || None
|-
|2000|| {{flagicon|SGP}} ]<ref name=paw/>|| None || None
|-
|2001<ref>{{cite web|url=http://english.people.com.cn/english/200104/23/eng20010423_68327.html|title=Survey Lists HK Int'l Airport As World's Best Airport 2001|work=people.com.cn}}</ref>|| {{flagicon|HKG}} ]|| {{flagicon|MYS}} ]|| {{flagicon|SGP}} Singapore Changi Airport
|-
|2002<ref>{{cite web|url=http://www.asiatraveltips.com/travelnews2002/6May2002Sydney.shtml|title=Sydney Airport wins another top ranking in world airport survey - Latest Travel News - ASIA Travel Tips.com|author=smh|accessdate=10 May 2015}}</ref>|| {{flagicon|HKG}} Hong Kong International Airport || {{flagicon|SGP}} Singapore Changi Airport || {{flagicon|AUS}} ]
|-
|2003<ref>{{cite press release|title=Hong Kong honoured as the world’s Best Airport for the third straight year|url=http://www.hongkongairport.com/eng/media/press-releases/ex_425.html|publisher=Airport Authority Hong Kong.|accessdate=3 December 2012}}</ref> || {{flagicon|HKG}} Hong Kong International Airport<ref name=paw/>|| {{flagicon|SGP}} Singapore Changi Airport || {{flagicon|UAE}} ]
|-
|2004<ref></ref>|| {{flagicon|HKG}} Hong Kong International Airport || {{flagicon|SGP}} Singapore Changi Airport || {{flagicon|NLD}} Amsterdam Airport Schiphol
|-
|2005<ref></ref>|| {{flagicon|HKG}} Hong Kong International Airport || {{flagicon|SGP}} Singapore Changi Airport || {{flagicon|KOR}} ]
|-
|2006<ref> {{webarchive|url=https://web.archive.org/web/20061231160516/http://www.worldairportawards.com/Awards-2006/AirportYear-2006.htm |date=31 December 2006 }}</ref>|| {{flagicon|SGP}} Singapore Changi Airport<ref name=paw/>|| {{flagicon|HKG}} Hong Kong International Airport || {{flagicon|DEU}} ]
|-
|2007<ref> {{webarchive|url=https://web.archive.org/web/20090829144235/http://www.worldairportawards.com/Awards_2007/Airport2007.htm |date=29 August 2009 }}</ref>|| {{flagicon|HKG}} Hong Kong International Airport || {{flagicon|KOR}} Incheon International Airport || {{flagicon|SGP}} Singapore Changi Airport
|-
|2008<ref> {{webarchive|url=https://web.archive.org/web/20100212081658/http://www.worldairportawards.com/Awards_2008/Airport2008.htm |date=12 February 2010 }}</ref>|| {{flagicon|HKG}} Hong Kong International Airport || {{flagicon|SGP}} Singapore Changi Airport || {{flagicon|KOR}} Incheon International Airport
|-
||2009<ref> {{webarchive|url=https://web.archive.org/web/20130805183929/http://www.worldairportawards.com/Awards_2009/Airport2009.htm |date=5 August 2013 }}</ref>|| {{flagicon|KOR}} Incheon International Airport || {{flagicon|HKG}} Hong Kong International Airport || {{flagicon|SGP}} Singapore Changi Airport
|-
||2010<ref> {{webarchive|url=https://web.archive.org/web/20101129173104/http://www.worldairportawards.com/main/Press-APT2010.htm |date=29 November 2010 }}</ref>|| {{flagicon|SGP}} Singapore Changi Airport || {{flagicon|KOR}} Incheon International Airport || {{flagicon|HKG}} Hong Kong International Airport
|-
|2011<ref> {{webarchive|url=https://web.archive.org/web/20130730200254/http://www.worldairportawards.com/Awards_2011/Airport2011.htm |date=30 July 2013 }}</ref>|| {{flagicon|HKG}} Hong Kong International Airport || {{flagicon|SGP}} Singapore Changi Airport || {{flagicon|KOR}} Incheon International Airport
|-
|2012<ref></ref>|| {{flagicon|KOR}} Incheon International Airport || {{flagicon|SGP}} Singapore Changi Airport ||{{flagicon|HKG}} Hong Kong International Airport
|-
|2013<ref name="Airport of the Year 2013"></ref>|| {{flagicon|SGP}} Singapore Changi Airport || {{flagicon|KOR}} Incheon International Airport || {{flagicon|NED}} Amsterdam Schiphol Airport
|-
|2014<ref name="Airport of the Year 2014"></ref>|| {{flagicon|SGP}} Singapore Changi Airport || {{flagicon|KOR}} Incheon International Airport || {{flagicon|DEU}} Munich Airport
|-
|2015<ref name="Airport of the Year 2015"></ref>|| {{flagicon|SGP}} Singapore Changi Airport || {{flagicon|KOR}} Incheon International Airport || {{flagicon|DEU}} Munich Airport
|-
|2016<ref name="Airport of the Year 2016"></ref>|| {{flagicon|SGP}} Singapore Changi Airport || {{flagicon|KOR}} Incheon International Airport || {{flagicon|DEU}} Munich Airport
|-
|2017<ref name="Airport of the Year 2017"></ref>|| {{flagicon|SGP}} Singapore Changi Airport || {{flagicon|JPN}} ] || {{flagicon|KOR}} Incheon International Airport
|-
|2018<ref name="Airport of the Year 2018"></ref>|| {{flagicon|SGP}} Singapore Changi Airport || {{flagicon|KOR}} Incheon International Airport || {{flagicon|JPN}} Tokyo International Airport
|-
|2019<ref name="Airport of the Year 2019"></ref>|| {{flagicon|SGP}} Singapore Changi Airport || {{flagicon|JPN}} Tokyo International Airport || {{flagicon|KOR}} Incheon International Airport
|-
|2020<ref name="Airport of the Year 2020"></ref>|| {{flagicon|SGP}} Singapore Changi Airport || {{flagicon|JPN}} Tokyo International Airport || {{flagicon|QAT}} ]
|}

==Airline rankings==
===The World's 5-Star Airlines===
Skytrax currently certifies only its top-10-rated airlines with 5 stars.

'''Sources:'''<ref>{{cite web|url=http://www.airlinequality.com/ratings/5-star-airline-ratings/|title=The world's 5 Star Airlines |publisher=SKYTRAX}}</ref><ref>http://www.nzherald.co.nz/opinion/news/article.cfm?c_id=466&objectid=10370050</ref><ref>{{cite news |last=Kaur |first=Karamjit |date= January 9, 2004 |title= Changi named world's best airport; It wins 18 top awards from industry organisations, magazines; SIA shares top honours as best airline |location= The Straits Times (Singapore) }}</ref><ref>{{cite news |last=Williams|first=Geoffrey |date= March 23, 2002 |title= Airline of the Year; No. 1 in the skies
|location= The Advertiser }}</ref><ref>https://beta.theglobeandmail.com/life/travel/frequent-fliers-rate-the-airlines/article761851/</ref><ref></ref><ref>{{Cite web|title=Airlines Archive - Page 1|url=https://skytraxratings.com/airlines|access-date=2020-12-10|website=Skytrax|language=en-GB}}</ref><ref>{{Cite web|date=2020-12-10|title=Korean Air achieves the prestigious 5-Star Airline recognition|url=https://skytraxratings.com/korean-air-achieves-the-prestigious-5-star-airline-recognition|access-date=2020-12-10|website=Skytrax|language=en-GB}}</ref>

{| class="wikitable sortable"
|-
! Airline !! Alliance !! Period
|-
| {{flagicon|JPN}} ]
| ]
| 2013–present
|-
| {{flagicon|KOR}} ]
| Star Alliance
| 2007–present
|-
| {{flagicon|HKG}} ]
| ]
| 2001–2002, 2004, 2006–present
|-
| {{flagicon|TWN}} ]
| Star Alliance
| 2016–present
|-
| {{flagicon|IDN}} ]
| ]
| 2014–present
|-
| {{flagicon|CHN}} ]
| ''none''
| 2010–present
|-
| {{flagicon|JPN}} ]
| Oneworld
| 2018–present
|-
|{{flagicon|KOR}} ]
|]
|2020–present
|-
| {{flagicon|DEU}} ]
| Star Alliance
| 2017–present
|-
| {{flagicon|QAT}} ]
| Oneworld
| 2006–present
|-
| {{flagicon|SIN}} ]
| Star Alliance
| 2001–2002, 2004, 2006–present
|}

==== Former 5-Star airlines ====
{| class="wikitable"
|+
!Airline
!Alliance
!Period
|-
|{{flagicon|AUS}} ]
|Star Alliance
|2001–2002
|-
|{{flagicon|UK}} ]
|Oneworld
|2001
|-
|{{flagicon|UAE}} ]
|''none''
|2001
|-
|{{flagicon|UAE}} ]
|''none''
|2016–2019
|-
|{{flagicon|IND}} ]
|''none''
|2008–2010
|-
|{{flagicon|MYS}} ]
|Oneworld
|2001, 2005–2013
|}

===Airline with the Best Airport Services===
{| class="wikitable"
|-
! Year !! 1st !! 2nd !! 3rd
|-
| 2013<ref name="worldairportawards.com">http://www.worldairportawards.com/</ref>|| {{flagicon|JPN}} All Nippon Airways || {{flagicon|KOR}} Asiana Airlines || {{flagicon|KOR}} ]
|-
| 2014<ref name="worldairportawards.com"/>|| {{flagicon|JPN}} All Nippon Airways || {{flagicon|TWN}} EVA Air ||{{flagicon|THA}} ]
|-
| 2015<ref name="worldairportawards.com"/>|| {{flagicon|JPN}} All Nippon Airways || {{flagicon|TWN}} EVA Air ||{{flagicon|IDN}} Garuda Indonesia
|-
| 2016<ref name="worldairportawards.com"/>|| {{flagicon|JPN}} All Nippon Airways || {{flagicon|TWN}} EVA Air ||{{flagicon|THA}} Thai Airways
|-
| 2017<ref name="worldairportawards.com"/>|| {{flagicon|JPN}} All Nippon Airways || {{flagicon|TWN}} EVA Air ||{{flagicon|THA}} Thai Airways
|-
| 2018<ref name="worldairportawards.com"/>|| {{flagicon|TWN}} EVA Air || {{flagicon|JPN}} All Nippon Airways ||{{flagicon|HKG}} Cathay Pacific
|}

===Best Inflight Entertainment===
{| class="wikitable"
|-
! Year !! 1st !! 2nd !! 3rd
|-
| 2013<ref name="worldairportawards.com"/>|| {{flagicon|UAE}} Emirates ||{{flagicon|SIN}} Singapore Airlines|| {{flagicon|HKG}} Cathay Pacific
|-
| 2014<ref name="worldairportawards.com"/>|| {{flagicon|UAE}} Emirates ||{{flagicon|SIN}} Singapore Airlines ||{{flagicon|TUR}} ]
|-
| 2015<ref name="worldairportawards.com"/>|| {{flagicon|UAE}} Emirates ||{{flagicon|QAT}} Qatar Airways ||{{flagicon|SIN}} Singapore Airlines
|-
| 2016<ref name="worldairportawards.com"/>|| {{flagicon|UAE}} Emirates ||{{flagicon|SIN}} Singapore Airlines ||{{flagicon|QAT}} Qatar Airways
|-
| 2017<ref name="worldairportawards.com"/>|| {{flagicon|UAE}} Emirates ||{{flagicon|QAT}} Qatar Airways ||{{flagicon|SIN}} Singapore Airlines
|-
| 2018<ref name ="worldairportawards.com"/>|| {{flagicon|UAE}} Emirates ||{{flagicon|SIN}} Singapore Airlines ||{{flagicon|QAT}} Qatar Airways
|-
| 2019<ref name="worldairportawards.com"/>|| {{flagicon|UAE}} Emirates ||{{flagicon|QAT}} Qatar Airways ||{{flagicon|SIN}} Singapore Airlines
|}

===Best Aircraft Cabin Cleanliness===
{| class="wikitable"
|-
! Year !! 1st !! 2nd !! 3rd
|-
| 2013<ref name="worldairportawards.com"/>|| {{flagicon|JPN}} All Nippon Airways || {{flagicon|KOR}} Asiana Airlines || {{flagicon|KOR}} Korean Air
|-
| 2014<ref name="worldairportawards.com"/>|| {{flagicon|KOR}} Asiana Airlines || {{flagicon|JPN}} All Nippon Airways ||{{flagicon|SIN}} Singapore Airlines
|-
| 2015<ref name="worldairportawards.com"/>|| {{flagicon|TWN}} EVA Air ||{{flagicon|SIN}} Singapore Airlines || {{flagicon|JPN}} All Nippon Airways
|-
| 2016<ref name="worldairportawards.com"/>|| {{flagicon|HKG}} Cathay Pacific ||{{flagicon|TWN}} EVA Air || {{flagicon|JPN}} All Nippon Airways
|-
| 2017<ref name="worldairportawards.com"/>|| {{flagicon|TWN}} EVA Air ||{{flagicon|JPN}} All Nippon Airways || {{flagicon|JPN}} Japan Airlines
|-
| 2018<ref name="worldairportawards.com"/>|| {{flagicon|JPN}} All Nippon Airways ||{{flagicon|TWN}} EVA Air || {{flagicon|KOR}} Asiana Airlines
|-
| 2019<ref name="worldairportawards.com"/>|| {{flagicon|TWN}} EVA Air ||{{flagicon|JPN}} Japan Airlines ||{{flagicon|JPN}} All Nippon Airways
|-
| 2020<ref name="worldairportawards.com"/>|| {{flagicon|SIN}} Singapore Airlines ||{{flagicon|KOR}} Asiana Airlines ||{{flagicon|JPN}} All Nippon Airways
|-
|}

===World's Best Regional Airlines (Short haul flight)===
{| class="wikitable"
|-
! Year !! 1st !! 2nd !! 3rd
|-
| 2013<ref name="worldairportawards.com"/>|| {{flagicon|HKG}} ] (formerly Dragonair) ||{{flagicon|GRC}} ] || {{flagicon|THA}} ]
|-
| 2014<ref name="worldairportawards.com"/>||{{flagicon|THA}} Bangkok Airways ||{{flagicon|HKG}} Cathay Dragon (formerly Dragonair) ||{{flagicon|GRC}} Aegean Airlines
|-
| 2015<ref name="worldairportawards.com"/>|| {{flagicon|HKG}} Cathay Dragon (formerly Dragonair) || {{flagicon|THA}} Bangkok Airways ||{{flagicon|GRC}} Aegean Airlines
|-
| 2016<ref name="worldairportawards.com"/>||{{flagicon|THA}} Bangkok Airways||{{flagicon|HKG}} Cathay Dragon (formerly Dragonair) ||{{flagicon|HKG}} ]
|-
| 2017<ref name="worldairlineawards.com"/>||{{flagicon|THA}} Bangkok Airways||{{flagicon|HKG}} Hong Kong Airlines||{{flagicon|HKG}} Cathay Dragon (formerly Dragonair)
|-
| 2018<ref>{{cite web |url=https://www.worldairlineawards.com/worlds-best-regional-airlines-2018/ |website=worldairlineawards.com |title=World's Best Regional Airlines 2018 |accessdate=31 December 2018}}</ref>||{{flagicon|THA}} Bangkok Airways||{{flagicon|HKG}} Cathay Dragon (formerly Dragonair)||{{flagicon|US}} ]
|-
| 2019<ref
name="worldairlineawards.com"/>||{{flagicon|THA}} Bangkok Airways||{{flagicon|HKG}} Cathay Dragon (formerly Dragonair)||{{flagicon|US}} ]
|}

===World's Best Airline Alliance===
{| class="wikitable"
|-
! Year !! 1st !! 2nd !! 3rd
|-
| 2013<ref name="worldairportawards.com"/>|| Oneworld || Star Alliance || SkyTeam
|-
| 2014<ref name="worldairportawards.com"/>|| Oneworld || Star Alliance || SkyTeam
|-
| 2015<ref name="worldairportawards.com"/>|| Oneworld || Star Alliance || SkyTeam
|-
| 2016<ref name="worldairportawards.com"/>|| Star Alliance || Oneworld || SkyTeam
|-
|2017<ref>{{Cite web|url=http://www.worldairlineawards.com/Awards/worlds_best_airline_alliance.html|title=The World's Best Airline Alliance in 2017|website=www.worldairlineawards.com|language=en}}</ref>
|Star Alliance
|Oneworld
|SkyTeam
|-
| 2018<ref>{{Cite web|url=http://www.worldairlineawards.com/Awards/worlds_best_airline_alliance.html|title=The World's Best Airline Alliance in 2018|website=www.worldairlineawards.com|language=en}}</ref>
|Star Alliance
|Oneworld
|SkyTeam
|}

==Airport rankings==

===World's Best Airports===

{| class="wikitable"
!Rank<br>(2020)<ref>{{Cite web|url=https://www.worldairportawards.com/worlds-top-100-airports-2020/|title=World’s Top 100 Airports 2020}}</ref>
!Airport
! Rank<br>(2019)<ref>{{Cite web|url=https://www.worldairportawards.com/worlds-top-100-airports-2019/|title=World’s Top 100 Airports 2019}}</ref>
! Rank<br>(2018)
|-
|1
|{{Flagicon|Singapore}} ]
|1
|1
|-
|2
|{{Flagicon|Japan}} ]
|2
|3
|-
|3
|{{Flagicon|Qatar}} ]
|4
|5
|-
|4
|{{Flagicon|South Korea}} ]
|3
|2
|-
|5
|{{Flagicon|Germany}} ]
|7
|6
|-
|6
|{{Flagicon|Hong Kong}} ]
|5
|4
|-
|7
|{{Flagicon|Japan}} ]
|9
|11
|-
|8
|{{Flagicon|Japan}} ]
|6
|7
|-
|9
|{{Flagicon|Netherlands}} ]
|14
|12
|-
|10
|{{Flagicon|Japan}} ]
|11
|13
|}

===World's Cleanest Airports===

{| class="wikitable"
!Rank<br>(2020)<ref>{{Cite web|url=https://www.worldairportawards.com/worlds-cleanest-airports-2020/|title=World’s Cleanest Airports 2020}}</ref>
!Airport
! Rank<br>(2019)<ref>{{Cite web|url=https://www.worldairportawards.com/worlds-cleanest-airports-2019/|title=World’s Cleanest Airports 2019}}</ref>
|-
|1
|{{Flagicon|Japan}} ]
|1
|-
|2
|{{Flagicon|South Korea}} ]
|4
|-
|3
|{{Flagicon|Singapore}} ]
|3
|-
|4
|{{Flagicon|Japan}} ]
|5
|-
|5
|{{Flagicon|Qatar}} ]
|6
|-
|6
|{{Flagicon|Japan}} ]
|2
|-
|7
|{{Flagicon|Hong Kong}} ]
|7
|-
|8
|{{Flagicon|Switzerland}} ]
|10
|-
|9
|{{Flagicon|Japan}} ]
|9
|-
|10
|{{Flagicon|Germany}} ]
|{{n/a}}
|}

SkyTrax added anti-] awards for airports in 2020.<ref>{{cite web |last1=Marcus |first1=Lilit |title=Rome's Fiumicino Airport awarded world's first five-star anti-Covid award |url=https://edition.cnn.com/travel/article/rome-fiumicino-airport-anti-covid-skytrax/index.html |website=] |language=en}}</ref><ref>{{cite web |title=About the COVID-19 Airport Ratings |url=http://skytraxratings.com/about-covid-19-airport-ratings |website=Skytrax}}</ref>

===World's Best Airport Terminals===

{| class="wikitable"
!Rank<br>(2020)<ref>{{Cite web|url= https://www.worldairportawards.com/worlds-best-airport-terminals-2020/|title=World’s Best Airport Terminals 2020}}</ref>
!Airport terminal
! Rank<br>(2019)<ref>{{Cite web|url=https://www.worldairportawards.com/worlds-best-airport-terminals-2019/|title=World’s Best Airport Terminals 2019}}</ref>
|-
|1
|{{Flagicon|South Korea}} ]
|{{n/a}}
|-
|2
|{{Flagicon|Singapore}} ]
|2
|-
|3
|{{Flagicon|United Kingdom}} ]
|4
|-
|4
|{{Flagicon|France}} ]
|{{n/a}}
|-
|5
|{{Flagicon|United Kingdom}} ]
|1
|-
|6
|{{Flagicon|Germany}} ]
|3
|-
|7
|{{Flagicon|Singapore}} ]
|6
|-
|8
|{{Flagicon|Japan}} ]
|7
|-
|9
|{{Flagicon|China}} ]
|9
|-
|10
|{{Flagicon|Spain}} ]
|9
|}

===World's Best Transit Airports===

{| class="wikitable"
!Rank<br>(2020)<ref>{{Cite web|url=https://www.worldairportawards.com/worlds-best-transit-airports-2020/|title=World’s Best Transit Airports 2020}}</ref>
!Airport
! Rank<br>(2019)<ref>{{Cite web|url=https://www.worldairportawards.com/worlds-best-transit-airports-2019/|title=World’s Best Transit Airports 2019}}</ref>
|-
|1
|{{Flagicon|South Korea}} ]
|1
|-
|2
|{{Flagicon|Singapore}} ]
|2
|-
|3
|{{Flagicon|Qatar}} ]
|5
|-
|4
|{{Flagicon|Japan}} ]
|4
|-
|5
|{{Flagicon|Japan}} ]
|7
|-
|6
|{{Flagicon|Hong Kong}} ]
|3
|-
|7
|{{Flagicon|Netherlands}} ]
|10
|-
|8
|{{Flagicon|Germany}} ]
|6
|-
|9
|{{Flagicon|Switzerland}} ]
|9
|-
|10
|{{Flagicon|Germany}} ]
|8
|}


==References== ==References==
Line 527: Line 27:
==External links== ==External links==
* {{Official website|www.airlinequality.com}} * {{Official website|www.airlinequality.com}}
*{{YouTube|channel=UCxnW-L6M9GZPeShvIq5x-Ug|Skytrax}}


] ]

Latest revision as of 21:04, 8 October 2024

UK-based consultancy, running an airline and airport review and ranking site

Skytrax
FormerlyInflight Research Services
Founded1989
HeadquartersLondon, United Kingdom
Websiteskytraxresearch.com

Skytrax (originally known as Inflight Research Services) is a United Kingdom–based consultancy headquartered in London that runs an airline and airport review website.

Services

Skytrax conducts research for commercial airlines, as well as taking surveys from international travellers, to rate cabin staff, airports, airlines, airline lounges, in-flight entertainment, on-board catering, and several other elements of air travel. Apart from these evaluations, Skytrax has an airline forum where passengers give potential passengers insights and opinions about airlines. The website also hosts flight reviews, flight checks, and satisfaction surveys. Skytrax holds an annual World Airline Awards and World Airport Awards, as well as ranking airlines and airports.

Investigations

In 2012, the online investigations company KwikChex filed five complaints with the UK Advertising Standards Authority (ASA) related to statements on the Skytrax website describing the volume and reliability of their reviews as well as the official status and update frequency of their ratings. The ASA ruled that there was no evidence that Skytrax had followed the robust procedures it claimed it had in place to check that all reviews were genuine. Although Skytrax argued that every review underwent a four-stage authentication process, it said it was unable to provide proof it had followed its own procedures, since customer emails were deleted 24 hours after a review was submitted. In 2012, the authority upheld all five complaints and Skytrax agreed to modify some promotional wording.

References

  1. "AirlineQuality.com WHOIS, DNS, & Domain Info - DomainTools". Retrieved 10 May 2015.
  2. Mario Kossmann (2006). Delivering Excellent Service Quality in Aviation. Ashgate Publishing. pp. 67–71. ISBN 0-7546-4725-0.
  3. "Skytrax rates the world's best". Archived from the original on 19 February 2007. Retrieved 23 April 2007.
  4. World Airline Awards
  5. World Airport Awards
  6. "Skytrax airline quality claims under scrutiny". Travelmole. 8 November 2012. Retrieved 3 July 2019.
  7. "ASA Ruling on Skytrax Research". asa.org.uk.
  8. Engel Schmidl (13 November 2012). "Advertising Standards Authority calls out Tripadvisor and Skytrax for fake user reviews". SmartCompany.com.au. Retrieved 28 August 2019.

External links

Categories: