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Revision as of 14:09, 23 March 2024 edit119.236.203.240 (talk) →The world's five-star airportsTag: Visual edit← Previous edit Revision as of 15:58, 8 April 2024 edit undoDrmies (talk | contribs)Autopatrolled, Checkusers, Oversighters, Administrators406,850 edits →Awards: no evidence that this is notable, noteworthy, or deemed such by the travel industry: secondary sources need to do thatTag: RevertedNext edit →
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==Services== ==Services==
Skytrax conducts research for commercial airlines, as well as taking ]s from international travellers, to rate ], airports, airlines, airline lounges, ], on-board ], and several other elements of air travel.<ref>{{cite book | author = Mario Kossmann | title = Delivering Excellent Service Quality in Aviation | publisher = Ashgate Publishing | year = 2006 | isbn = 0-7546-4725-0 | pages = 67–71}}</ref><ref>{{cite web |url=http://airtravel.about.com/b/a/175032.htm |title=Skytrax rates the world's best |access-date=23 April 2007 |archive-date=19 February 2007 |archive-url=https://web.archive.org/web/20070219031112/http://airtravel.about.com/b/a/175032.htm |url-status=dead }}</ref> Apart from these evaluations, Skytrax has an airline forum where passengers give potential passengers insights and opinions about airlines. The website also hosts flight reviews, flight checks, and satisfaction surveys. Skytrax holds an annual World Airline Awards<ref></ref> and World Airport Awards,<ref></ref> as well as ranking airlines and airports. Skytrax conducts research for commercial airlines, as well as taking ]s from international travellers, to rate ], airports, airlines, airline lounges, ], on-board ], and several other elements of air travel.<ref>{{cite book | author = Mario Kossmann | title = Delivering Excellent Service Quality in Aviation | publisher = Ashgate Publishing | year = 2006 | isbn = 0-7546-4725-0 | pages = 67–71}}</ref><ref>{{cite web |url=http://airtravel.about.com/b/a/175032.htm |title=Skytrax rates the world's best |access-date=23 April 2007 |archive-date=19 February 2007 |archive-url=https://web.archive.org/web/20070219031112/http://airtravel.about.com/b/a/175032.htm |url-status=dead }}</ref> Apart from these evaluations, Skytrax has an airline forum where passengers give potential passengers insights and opinions about airlines. The website also hosts flight reviews, flight checks, and satisfaction surveys. Skytrax holds an annual World Airline Awards<ref></ref> and World Airport Awards,<ref></ref> as well as ranking airlines and airports.

==Awards==
Skytrax presents awards annually to airports and airlines whose performance it considers noteworthy.

===Airline of the year===
{|class="wikitable"
|-
!Year||1st||2nd||3rd
|-
|2001<ref name="worldairlineawards.com">{{cite web |url=http://www.worldairlineawards.com/main/history.htm |title=Previous winners of the Skytrax World Airline Awards |access-date=2013-07-13 |url-status=dead |archive-url=https://web.archive.org/web/20100531074703/http://www.worldairlineawards.com/main/history.htm |archive-date=31 May 2010 |df=dmy-all }}</ref>|| ] || ] || ]
|-
|2002<ref name="worldairlineawards.com"/>|| Emirates || Cathay Pacific || Singapore Airlines
|-
|2003<ref>{{cite web|title=Cathay named Airline of the Year|url=http://www.travelweeklyweb.com/cathay-named-airline-of-the-year/2831|publisher=Contineo Media|access-date=3 December 2012|url-status=dead|archive-url=https://archive.today/20130205004235/http://www.travelweeklyweb.com/cathay-named-airline-of-the-year/2831|archive-date=5 February 2013|df=dmy-all}}</ref> || Cathay Pacific<ref name=twe/> || Emirates || Singapore Airlines
|-
|2004<ref name=twe>{{cite web|url=http://www.theage.com.au/articles/2004/04/16/1082055633699.html|title=The winning edge|date=17 April 2004|access-date=10 May 2015}}</ref>|| Singapore Airlines || Emirates || Cathay Pacific
|-
|2005<ref>{{Cite web |url=http://www.airlinequality.com/2005/airline-05-ent.htm |title=Airline of the Year 2005 |access-date=23 April 2007 |archive-date=13 June 2006 |archive-url=https://web.archive.org/web/20060613061609/http://www.airlinequality.com/2005/airline-05-ent.htm |url-status=dead }}</ref>|| Cathay Pacific || ] || Emirates
|-
|2006<ref name="worldairlineawards.com"/>|| ] || Qantas || Cathay Pacific
|-
|2007<ref> {{webarchive|url=https://web.archive.org/web/20070724182952/http://www.worldairlineawards.com/Awards_2007/AirlineYear-2007.htm |date=24 July 2007 }}</ref>|| Singapore Airlines || ] || Cathay Pacific
|-
|2008<ref> {{webarchive|url=https://web.archive.org/web/20080811042148/http://www.worldairlineawards.com/Awards_2008/AirlineYear-2008.htm |date=11 August 2008 }}</ref>|| Singapore Airlines || Cathay Pacific || Qantas
|-
|2009<ref> {{webarchive|url=https://web.archive.org/web/20090609143132/http://www.worldairlineawards.com/Awards_2009/AirlineYear-2009.htm |date=9 June 2009 }}</ref>|| Cathay Pacific || Singapore Airlines || ]
|-
|2010<ref> {{webarchive|url=https://web.archive.org/web/20110604005151/http://www.worldairlineawards.com/Awards-2010/Airline2010.htm |date=4 June 2011 }}</ref>|| Asiana Airlines || Singapore Airlines || ]
|-
|2011<ref> {{webarchive|url=https://web.archive.org/web/20110626024628/http://www.worldairlineawards.com/Awards_2011/Airline2011.htm |date=26 June 2011 }}</ref>|| Qatar Airways || Singapore Airlines || Asiana Airlines
|-
|2012<ref>{{cite web|title=Qatar Airways is a repeat winner of World's Best Airline Award at Farnborough Air Show|url=http://www.worldairlineawards.com/Awards_2012/Airline2012.htm|publisher=Skytrax|access-date=3 December 2012|url-status=dead|archive-url=https://web.archive.org/web/20121211085935/http://worldairlineawards.com/Awards_2012/Airline2012.htm|archive-date=11 December 2012|df=dmy-all}}</ref> || Qatar Airways || Asiana Airlines || Singapore Airlines
|-
|2013<ref>{{cite web | url=http://www.airlinequality.com/news/awards2013.htm | title=Top 10 airlines | access-date=4 January 2014}}</ref> || Emirates || Qatar Airways || Singapore Airlines
|-
|2014<ref> {{webarchive|url=https://web.archive.org/web/20150624103522/http://www.worldairlineawards.com/Awards_2014/Airline2014.htm |date=24 June 2015 }}</ref>|| Cathay Pacific || Qatar Airways || Singapore Airlines
|-
|2015<ref>{{cite web | url=http://www.worldairlineawards.com/Awards/worlds_best_airline.html | title=World's Best Airlines | access-date=16 June 2015}}</ref>|| Qatar Airways || Singapore Airlines || Cathay Pacific
|-
|2016<ref>{{cite web | url=http://www.worldairlineawards.com/Awards/worlds_best_airline.html | title=World's Best Airlines | access-date=12 July 2016}}</ref>|| Emirates || Qatar Airways || Singapore Airlines
|-
|2017<ref>{{cite web | url=http://www.worldairlineawards.com/Awards/worlds_best_airline.html | title=World's Best Airlines | access-date=20 June 2017}}</ref>|| Qatar Airways || Singapore Airlines || ]
|-
|2018<ref>{{cite web | url=https://www.worldairlineawards.com/Awards/worlds_best_airline.html |title= World's Best Airlines | access-date=17 July 2018}}</ref>|| Singapore Airlines || Qatar Airways || All Nippon Airways
|-
|2019<ref>{{cite web | url=https://www.worldairlineawards.com/worlds-top-10-airlines-2019/ |title= World's Best Airlines | access-date=18 June 2019}}</ref>|| Qatar Airways || Singapore Airlines || All Nippon Airways
|-
| 2020 ||colspan="3"|''cancelled due to ]''
|-
|2021<ref>{{cite web | url=https://www.worldairlineawards.com/worlds-top-10-airlines-2021/ |title= World's Best Airlines | access-date=29 September 2021}}</ref>|| Qatar Airways || Singapore Airlines || All Nippon Airways
|-
|2022<ref>{{cite web | url=https://www.worldairlineawards.com/worlds-top-10-airlines-2022/ |title= World's Best Airlines | access-date=25 September 2022|publisher=Skytrax}}</ref>|| Qatar Airways || Singapore Airlines || Emirates
|-
|2023<ref>{{cite web | url=https://www.worldairlineawards.com/worlds-top-10-airlines-2023/ |title= World's Best Airlines | access-date=15 March 2023|publisher=Skytrax}}</ref>|| Singapore Airlines || Qatar Airways || All Nippon Airways
|}

===Airport of the year===
{|class="wikitable"
|-
!Year||1st||2nd||3rd
|-
|1999|| ]<ref name=paw> {{webarchive|url=https://web.archive.org/web/20080907102943/http://www.worldairportawards.com/main/winner_history.htm |date=7 September 2008 }}</ref>|| None || None
|-
|2000|| ]<ref name=paw/>|| None || None
|-
|2001<ref>{{cite web|url=http://english.people.com.cn/english/200104/23/eng20010423_68327.html|title=Survey Lists HK Int'l Airport As World's Best Airport 2001|work=people.com.cn}}</ref>|| ]|| ]|| Singapore Changi Airport
|-
|2002<ref>{{cite web|url=http://www.asiatraveltips.com/travelnews2002/6May2002Sydney.shtml|title=Sydney Airport wins another top ranking in world airport survey - Latest Travel News - ASIA Travel Tips.com|author=smh|access-date=10 May 2015}}</ref>|| Hong Kong International Airport || Singapore Changi Airport || ]
|-
|2003<ref>{{cite press release|title=Hong Kong honoured as the world's Best Airport for the third straight year|url=http://www.hongkongairport.com/eng/media/press-releases/ex_425.html|publisher=Airport Authority Hong Kong.|access-date=3 December 2012}}</ref> || Hong Kong International Airport<ref name=paw/>|| Singapore Changi Airport || ]
|-
|2004<ref>{{Cite web |url=http://www.hktrader.net/200405/trade/product-bestairport200405.htm |title=HKIA wins top accolades |access-date=18 July 2008 |archive-date=14 January 2009 |archive-url=https://web.archive.org/web/20090114010906/http://www.hktrader.net/200405/trade/product-bestairport200405.htm |url-status=dead }}</ref>|| Hong Kong International Airport || Singapore Changi Airport || Amsterdam Airport Schiphol
|-
|2005<ref>{{Cite web |url=http://www.airlinequality.com/2005/airport-05-ent.htm |title=Airport of the Year 2005 |access-date=23 April 2007 |archive-date=28 February 2009 |archive-url=https://web.archive.org/web/20090228062126/http://www.airlinequality.com/2005/airport-05-ent.htm |url-status=dead }}</ref>|| Hong Kong International Airport || Singapore Changi Airport || ]
|-
|2006<ref> {{webarchive|url=https://web.archive.org/web/20061231160516/http://www.worldairportawards.com/Awards-2006/AirportYear-2006.htm |date=31 December 2006 }}</ref>|| Singapore Changi Airport<ref name=paw/>|| Hong Kong International Airport || ]
|-
|2007<ref> {{webarchive|url=https://web.archive.org/web/20090829144235/http://www.worldairportawards.com/Awards_2007/Airport2007.htm |date=29 August 2009 }}</ref>|| Hong Kong International Airport || Incheon International Airport || Singapore Changi Airport
|-
|2008<ref> {{webarchive|url=https://web.archive.org/web/20100212081658/http://www.worldairportawards.com/Awards_2008/Airport2008.htm |date=12 February 2010 }}</ref>|| Hong Kong International Airport || Singapore Changi Airport || Incheon International Airport
|-
||2009<ref> {{webarchive|url=https://web.archive.org/web/20130805183929/http://www.worldairportawards.com/Awards_2009/Airport2009.htm |date=5 August 2013 }}</ref>|| Incheon International Airport || Hong Kong International Airport || Singapore Changi Airport
|-
||2010<ref> {{webarchive|url=https://web.archive.org/web/20101129173104/http://www.worldairportawards.com/main/Press-APT2010.htm |date=29 November 2010 }}</ref>|| Singapore Changi Airport || Incheon International Airport || Hong Kong International Airport
|-
|2011<ref> {{webarchive|url=https://web.archive.org/web/20130730200254/http://www.worldairportawards.com/Awards_2011/Airport2011.htm |date=30 July 2013 }}</ref>|| Hong Kong International Airport || Singapore Changi Airport || Incheon International Airport
|-
|2012<ref>{{Cite web|url=http://www.worldairportawards.com/Awards/world_airport_rating_2012.html|title = World's Top 100 Airports 2012}}</ref>|| Incheon International Airport || Singapore Changi Airport ||Hong Kong International Airport
|-
|2013<ref name="Airport of the Year 2013">{{Cite web|url=http://www.worldairportawards.com/Awards/world_airport_rating_2013.html|title = World's Top 100 Airports 2013}}</ref>|| Singapore Changi Airport || Incheon International Airport || Amsterdam Schiphol Airport
|-
|2014<ref name="Airport of the Year 2014">{{Cite web|url=http://www.worldairportawards.com/Awards/world_airport_rating_2014.html|title = World's Top 100 Airports 2014}}</ref>|| Singapore Changi Airport || Incheon International Airport || Munich Airport
|-
|2015<ref name="Airport of the Year 2015">{{Cite web|url=http://www.worldairportawards.com/Awards/world_airport_rating_2015.html|title = World's Top 100 Airports 2015}}</ref>|| Singapore Changi Airport || Incheon International Airport || Munich Airport
|-
|2016<ref name="Airport of the Year 2016">{{Cite web|url=https://www.worldairportawards.com/the-worlds-top-100-airports-2016/|title = World's Top 100 Airports 2016}}</ref>|| Singapore Changi Airport || Incheon International Airport || Munich Airport
|-
|2017<ref name="Airport of the Year 2017">{{Cite web|url=https://www.worldairportawards.com/the-worlds-top-100-airports-2017/|title = World's Top 100 Airports 2017}}</ref>|| Singapore Changi Airport || ] || Incheon International Airport
|-
|2018<ref name="Airport of the Year 2018">{{Cite web|url=https://www.worldairportawards.com/worlds-top-100-airports-2018/|title=World's Top 100 Airports 2018}}</ref>|| Singapore Changi Airport || Incheon International Airport || Tokyo International Airport
|-
|2019<ref name="Airport of the Year 2019">{{Cite web|url=https://www.worldairportawards.com/worlds-top-10-airports-2019/|title = The World's Top 10 Airports of 2021}}</ref>|| Singapore Changi Airport || Tokyo International Airport || Incheon International Airport
|-
|2020<ref name="Airport of the Year 2020">{{Cite web|url=https://www.worldairportawards.com/worlds-top-100-airports-2020/|title=The World's Top 100 Airports of 2020}}</ref>|| Singapore Changi Airport || Tokyo International Airport || ]
|-
|2021<ref>{{cite web |title=The World's Top 10 Airports of 2021 |url=https://www.worldairportawards.com/the-worlds-top-10-airports-of-2021/ |website=SKYTRAX |language=en}}</ref>|| ] || Tokyo International Airport || Singapore Changi Airport
|-
|2022<ref>{{cite web |title=The World's Top 10 Airports of 2022 |url=https://www.worldairportawards.com/the-worlds-top-10-airports-of-2022/ |website=SKYTRAX |language=en}}</ref>|| Hamad International Airport || Tokyo International Airport || Singapore Changi Airport
|-
|2023<ref>{{cite web |title=The World's Top 10 Airports of 2023 |url=https://www.worldairportawards.com/the-worlds-top-10-airports-of-2023/|website=SKYTRAX |language=en}}</ref>|| Singapore Changi Airport || Hamad International Airport || Tokyo International Airport
|}
{| class="wikitable"
|+Airport of the year wins
!Rank
!Airport
!Win(s)
!Year(s)
|-
|1
|]
|12
|2000, 2006, 2010, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2023
|-
|2
|]
|8
|2001, 2002, 2003, 2004, 2005, 2007, 2008, 2011
|-
|3
|]
|2
|2009, 2012
|-
|4
|]
|2
|2021, 2022
|-
|5
|]
|1
|1999
|}


==Airline rankings== ==Airline rankings==

Revision as of 15:58, 8 April 2024

UK-based consultancy, running an airline and airport review and ranking site

Skytrax
FormerlyInflight Research Services
Founded1989
HeadquartersLondon, United Kingdom
Websiteskytraxratings.com

Skytrax (originally known as Inflight Research Services) is a United Kingdom–based consultancy headquartered in London that runs an airline and airport review website.

Services

Skytrax conducts research for commercial airlines, as well as taking surveys from international travellers, to rate cabin staff, airports, airlines, airline lounges, in-flight entertainment, on-board catering, and several other elements of air travel. Apart from these evaluations, Skytrax has an airline forum where passengers give potential passengers insights and opinions about airlines. The website also hosts flight reviews, flight checks, and satisfaction surveys. Skytrax holds an annual World Airline Awards and World Airport Awards, as well as ranking airlines and airports.

Airline rankings

Five-star airlines

Skytrax awards five stars to its top 10–rated airlines. As of 2023, they are:

Airline Alliance Period
All Nippon Airways Star Alliance 2013–present
Asiana Airlines Star Alliance 2007–present
Cathay Pacific Oneworld 2001–2002, 2004, 2006–present
EVA Air Star Alliance 2016–present
Garuda Indonesia SkyTeam 2014–present
Hainan Airlines none 2010–present
Japan Airlines Oneworld 2018–present
Korean Air SkyTeam 2020–present
Qatar Airways Oneworld 2006–present
Singapore Airlines Star Alliance 2001–2002, 2004, 2006–present

Former five-star airlines

Airline Alliance Period
Ansett Australia Star Alliance 2001–2002
British Airways Oneworld 2001
Emirates none 2001
Etihad Airways none 2016–2019
Kingfisher Airlines none 2008–2010
Lufthansa Star Alliance 2017–2022
Malaysia Airlines Oneworld 2001, 2005–2013

Airline with the best airport services

Year 1st 2nd 3rd
2013 All Nippon Airways Asiana Airlines Korean Air
2014 All Nippon Airways EVA Air Thai Airways International
2015 All Nippon Airways EVA Air Garuda Indonesia
2016 All Nippon Airways EVA Air Thai Airways International
2017 All Nippon Airways EVA Air Thai Airways International
2018 EVA Air All Nippon Airways Cathay Pacific
2020 cancelled due to COVID-19 pandemic
2021 cancelled due to COVID-19 pandemic
2022 All Nippon Airways Singapore Airlines Japan Airlines
2023 All Nippon Airways Japan Airlines Asiana Airlines

Best inflight entertainment

Year 1st 2nd 3rd
2013 Emirates Singapore Airlines Cathay Pacific
2014 Emirates Singapore Airlines Turkish Airlines
2015 Emirates Qatar Airways Singapore Airlines
2016 Emirates Singapore Airlines Qatar Airways
2017 Emirates Qatar Airways Singapore Airlines
2018 Emirates Singapore Airlines Qatar Airways
2019 Emirates Qatar Airways Singapore Airlines
2020 cancelled due to COVID-19 pandemic
2021 cancelled due to COVID-19 pandemic
2022 Emirates United Airlines Qatar Airways
2023 Cathay Pacific Emirates Qatar Airways

Best aircraft cabin cleanliness

Year 1st 2nd 3rd
2013 All Nippon Airways Asiana Airlines Korean Air
2014 Asiana Airlines All Nippon Airways Singapore Airlines
2015 EVA Air Singapore Airlines All Nippon Airways
2016 Cathay Pacific EVA Air All Nippon Airways
2017 EVA Air All Nippon Airways Japan Airlines
2018 All Nippon Airways EVA Air Asiana Airlines
2019 EVA Air Japan Airlines All Nippon Airways
2020 Singapore Airlines Asiana Airlines All Nippon Airways
2021 cancelled due to COVID-19 pandemic
2022 All Nippon Airways Singapore Airlines Japan Airlines
2023 All Nippon Airways Asiana Airlines Qatar Airways

World's best regional airlines (short-haul flights)

Year 1st 2nd 3rd
2013 Cathay Dragon (formerly Dragonair) Aegean Airlines Bangkok Airways
2014 Bangkok Airways Cathay Dragon (formerly Dragonair) Aegean Airlines
2015 Cathay Dragon (formerly Dragonair) Bangkok Airways Aegean Airlines
2016 Bangkok Airways Cathay Dragon (formerly Dragonair) Hong Kong Airlines
2017 Bangkok Airways Hong Kong Airlines Cathay Dragon (formerly Dragonair)
2018 Bangkok Airways Cathay Dragon (formerly Dragonair) Alaska Airlines
2019 Bangkok Airways Cathay Dragon (formerly Dragonair) jetBlue Airways
2020 cancelled due to COVID-19 pandemic
2021 cancelled due to COVID-19 pandemic
2022 Bangkok Airways Aegean Airlines WestJet
2023 Bangkok Airways Aegean Airlines Starlux Airlines

World's best airline alliance

Year 1st 2nd 3rd
2013 Oneworld Star Alliance SkyTeam
2014 Oneworld Star Alliance SkyTeam
2015 Oneworld Star Alliance SkyTeam
2016 Star Alliance Oneworld SkyTeam
2017 Star Alliance Oneworld SkyTeam
2018 Star Alliance Oneworld SkyTeam
2019 Star Alliance Oneworld SkyTeam
2020 cancelled due to COVID-19 pandemic
2021 Oneworld Star Alliance SkyTeam
2022 Star Alliance SkyTeam Oneworld
2023 Star Alliance SkyTeam Oneworld

Airport rankings

The world's five-star airports

Source:

Country City Airport
 Azerbaijan Baku Heydar Aliyev International Airport
 Bahrain Manama Bahrain International Airport
 China Chengdu Chengdu Tianfu International Airport
 China Haikou Haikou Meilan International Airport
 China Shanghai Shanghai Hongqiao International Airport
 China Shenzhen Shenzhen Bao'an International Airport
 Ecuador Quito Quito International Airport
 Germany Munich Munich Airport
 Hong Kong Hong Kong Hong Kong International Airport
 Italy Rome Leonardo da Vinci–Fiumicino Airport
 Japan Nagoya Chubu Centrair International Airport
 Japan Tokyo Haneda International Airport
 Japan Tokyo Narita International Airport
 Oman Salalah Salalah International Airport
 Qatar Doha Hamad International Airport,
 Russia Rostov-on-Don Platov International Airport
 Singapore Singapore Changi Airport
 South Korea Seoul Incheon International Airport
 Turkey Istanbul Istanbul Airport
 United States Houston William P. Hobby Airport

World's best airports

Rank
(2023) 		Airport Rank
(2022) 		Rank
(2021)
1 Singapore Changi Airport 3 3
2 Qatar Hamad International Airport 1 1
3 Japan Haneda International Airport 2 2
4 South Korea Incheon International Airport 5 4
5 France Charles de Gaulle Airport 6 15
6 Turkey Istanbul Airport 8 17
7 Germany Munich Airport 7 6
8 Switzerland Zürich Airport 9 7
9 Japan Narita International Airport 4 5
10 Spain Adolfo Suárez Madrid–Barajas Airport 16 None

World's cleanest airports

Rank
(2023) 		Airport Rank
(2022)
1 Japan Haneda International Airport 1
2 Singapore Singapore Changi Airport 2
3 Qatar Hamad International Airport 3
4 Japan Chubu Centrair International Airport None
5 Japan Narita International Airport 5
6 Hong Kong Hong Kong International Airport 8
7 South Korea Incheon International Airport 4
8 Finland Helsinki Airport None
9 Switzerland Zurich Airport 9
10 Denmark Copenhagen Airport None

SkyTrax added anti–COVID-19 awards for airports in 2020.

World's best airport terminals

Rank
(2020) 		Airport terminal Rank
(2019)
1 South Korea Incheon International Airport – T2 —
2 Singapore Singapore Changi Airport – T3 2
3 United Kingdom Heathrow Airport – T2 4
4 France Charles de Gaulle Airport – T2M —
5 United Kingdom Heathrow Airport – T5 1
6 Germany Munich Airport – T2 3
7 Singapore Singapore Changi Airport – T4 6
8 Japan Haneda International Airport – International Terminal 7
9 China Guangzhou Baiyun International Airport – T2 9
10 Spain Madrid-Barajas Airport – T4 9

World's best transit airports

Rank
(2020) 		Airport Rank
(2019)
1 South Korea Incheon International Airport 1
2 Singapore Singapore Changi Airport 2
3 Qatar Hamad International Airport 5
4 Japan Haneda International Airport 4
5 Japan Narita International Airport 7
6 Hong Kong Hong Kong International Airport 3
7 Netherlands Amsterdam Airport Schiphol 10
8 Germany Munich Airport 6
9 Switzerland Zurich Airport 9
10 Germany Frankfurt Airport 8

Investigations

In 2012, the online investigations company KwikChex filed five complaints with the UK Advertising Standards Authority (ASA) related to statements on the Skytrax website describing the volume and reliability of their reviews as well as the official status and update frequency of their ratings. The ASA ruled that there was no evidence that Skytrax had followed the robust procedures it claimed it had in place to check that all reviews were genuine. Although Skytrax argued that every review underwent a four-stage authentication process, it said it was unable to provide proof it had followed its own procedures, since customer emails were deleted 24 hours after a review was submitted. The authority upheld all five complaints and Skytrax agreed to modify some promotional wording.

References

  1. "AirlineQuality.com WHOIS, DNS, & Domain Info - DomainTools". Retrieved 10 May 2015.
  2. Mario Kossmann (2006). Delivering Excellent Service Quality in Aviation. Ashgate Publishing. pp. 67–71. ISBN 0-7546-4725-0.
  3. "Skytrax rates the world's best". Archived from the original on 19 February 2007. Retrieved 23 April 2007.
  4. World Airline Awards
  5. World Airport Awards
  6. "The World's 5-Star Airlines". Skytrax.
  7. aerotelegraph.com - "From Skytrax: Lufthansa has to hand back the fifth star" (German) 24 June 2022
  8. ^ "World Airport Awards | SKYTRAX".
  9. ^ Cite error: The named reference worldairlineawards.com was invoked but never defined (see the help page).
  10. "World's Best Regional Airlines 2018". worldairlineawards.com. Retrieved 31 December 2018.
  11. "The World's Best Airline Alliance in 2017". www.worldairlineawards.com.
  12. "The World's Best Airline Alliance in 2018". www.worldairlineawards.com.
  13. "World's Best Airline Alliance 2019". SKYTRAX.
  14. "The World's Best Airline Alliance 2021". SKYTRAX. Retrieved 11 November 2021.
  15. "World's Best Airline Alliance 2021". SKYTRAX.
  16. "World's Best Airline Alliance 2022". SKYTRAX.
  17. "World's Best Airline Alliance 2022". SKYTRAX.
  18. "5-Star Airports". skytraxratings.com.
  19. "World's Top 100 Airports 2022".
  20. "World's Top 100 Airports 2022".
  21. "World's Top 100 Airports 2021".
  22. "World's Cleanest Airports 2023".
  23. "World's Cleanest Airports 2022".
  24. Marcus, Lilit (15 September 2020). "Rome's Fiumicino Airport awarded world's first five-star anti-Covid award". CNN.
  25. "About the COVID-19 Airport Ratings". Skytrax.
  26. "World's Best Airport Terminals 2020".
  27. "World's Best Airport Terminals 2019".
  28. "World's Best Transit Airports 2020".
  29. "World's Best Transit Airports 2019".
  30. "Skytrax airline quality claims under scrutiny". Travelmole. 8 November 2012. Retrieved 3 July 2019.
  31. "ASA Ruling on Skytrax Research". asa.org.uk.
  32. Engel Schmidl (13 November 2012). "Advertising Standards Authority calls out Tripadvisor and Skytrax for fake user reviews". SmartCompany.com.au. Retrieved 28 August 2019.

External links

Categories: