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Revision as of 15:58, 8 April 2024 editDrmies (talk | contribs)Autopatrolled, Checkusers, Oversighters, Administrators406,876 edits →Awards: no evidence that this is notable, noteworthy, or deemed such by the travel industry: secondary sources need to do thatTag: Reverted← Previous edit Revision as of 15:59, 8 April 2024 edit undoDrmies (talk | contribs)Autopatrolled, Checkusers, Oversighters, Administrators406,876 edits →Airline rankings: ditto. two sections in and I have yet to see any secondary sourcesTag: RevertedNext edit →
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==Services== ==Services==
Skytrax conducts research for commercial airlines, as well as taking ]s from international travellers, to rate ], airports, airlines, airline lounges, ], on-board ], and several other elements of air travel.<ref>{{cite book | author = Mario Kossmann | title = Delivering Excellent Service Quality in Aviation | publisher = Ashgate Publishing | year = 2006 | isbn = 0-7546-4725-0 | pages = 67–71}}</ref><ref>{{cite web |url=http://airtravel.about.com/b/a/175032.htm |title=Skytrax rates the world's best |access-date=23 April 2007 |archive-date=19 February 2007 |archive-url=https://web.archive.org/web/20070219031112/http://airtravel.about.com/b/a/175032.htm |url-status=dead }}</ref> Apart from these evaluations, Skytrax has an airline forum where passengers give potential passengers insights and opinions about airlines. The website also hosts flight reviews, flight checks, and satisfaction surveys. Skytrax holds an annual World Airline Awards<ref></ref> and World Airport Awards,<ref></ref> as well as ranking airlines and airports. Skytrax conducts research for commercial airlines, as well as taking ]s from international travellers, to rate ], airports, airlines, airline lounges, ], on-board ], and several other elements of air travel.<ref>{{cite book | author = Mario Kossmann | title = Delivering Excellent Service Quality in Aviation | publisher = Ashgate Publishing | year = 2006 | isbn = 0-7546-4725-0 | pages = 67–71}}</ref><ref>{{cite web |url=http://airtravel.about.com/b/a/175032.htm |title=Skytrax rates the world's best |access-date=23 April 2007 |archive-date=19 February 2007 |archive-url=https://web.archive.org/web/20070219031112/http://airtravel.about.com/b/a/175032.htm |url-status=dead }}</ref> Apart from these evaluations, Skytrax has an airline forum where passengers give potential passengers insights and opinions about airlines. The website also hosts flight reviews, flight checks, and satisfaction surveys. Skytrax holds an annual World Airline Awards<ref></ref> and World Airport Awards,<ref></ref> as well as ranking airlines and airports.

==Airline rankings==
===Five-star airlines===
Skytrax awards five stars to its top 10–rated airlines. As of 2023, they are:<ref>{{cite web |title=The World's 5-Star Airlines |url=https://skytraxratings.com/the-worlds-5-star-airlines |website=Skytrax}}</ref>

{| class="wikitable sortable"
! Airline !! Alliance !! Period
|-
| ]
| ]
| 2013–present
|-
| ]
| Star Alliance
| 2007–present
|-
| ]
| ]
| 2001–2002, 2004, 2006–present
|-
| ]
| Star Alliance
| 2016–present
|-
| ]
| ]
| 2014–present
|-
| ]
| ''none''
| 2010–present
|-
| ]
| Oneworld
| 2018–present
|-
|]
|SkyTeam
|2020–present
|-
| ]
| Oneworld
| 2006–present
|-
| ]
| Star Alliance
| 2001–2002, 2004, 2006–present
|}

==== Former five-star airlines ====
{| class="wikitable"
!Airline
!Alliance
!Period
|-
|]
|Star Alliance
|2001–2002
|-
|]
|Oneworld
|2001
|-
|]
|''none''
|2001
|-
|]
|''none''
|2016–2019
|-
|]
|''none''
|2008–2010
|-
| ]
| Star Alliance
| 2017–2022<ref> (German) 24 June 2022</ref>
|-
|]
|Oneworld
|2001, 2005–2013
|}

===Airline with the best airport services===
{| class="wikitable"
|-
! Year !! 1st !! 2nd !! 3rd
|-
| 2013<ref name="worldairportawards.com">{{cite web| url = http://www.worldairportawards.com/| title = World Airport Awards {{!}} SKYTRAX}} </ref>|| ] || Asiana Airlines || ]
|-
| 2014<ref name="worldairportawards.com"/>|| All Nippon Airways || ] ||]
|-
| 2015<ref name="worldairportawards.com"/>|| All Nippon Airways || EVA Air ||]
|-
| 2016<ref name="worldairportawards.com"/>|| All Nippon Airways || EVA Air ||Thai Airways International
|-
| 2017<ref name="worldairportawards.com"/>|| All Nippon Airways || EVA Air ||Thai Airways International
|-
| 2018<ref name="worldairportawards.com"/>|| EVA Air || All Nippon Airways ||]
|-
| 2020 ||colspan="3"|''cancelled due to ]''
|-
| 2021 ||colspan="3"|''cancelled due to ]''
|-
| 2022<ref name="worldairportawards.com"/>|| All Nippon Airways || ] ||]
|-
| 2023<ref name="worldairportawards.com"/>|| All Nippon Airways || Japan Airlines ||]
|-
|}

===Best inflight entertainment===
{| class="wikitable"
|-
! Year !! 1st !! 2nd !! 3rd
|-
| 2013<ref name="worldairportawards.com"/>|| Emirates ||Singapore Airlines|| Cathay Pacific
|-
| 2014<ref name="worldairportawards.com"/>|| Emirates ||Singapore Airlines ||]
|-
| 2015<ref name="worldairportawards.com"/>|| Emirates ||Qatar Airways ||Singapore Airlines
|-
| 2016<ref name="worldairportawards.com"/>|| Emirates ||Singapore Airlines ||Qatar Airways
|-
| 2017<ref name="worldairportawards.com"/>|| Emirates ||Qatar Airways ||Singapore Airlines
|-
| 2018<ref name ="worldairportawards.com"/>|| Emirates ||Singapore Airlines ||Qatar Airways
|-
| 2019<ref name="worldairportawards.com"/>|| Emirates ||Qatar Airways ||Singapore Airlines
|-
| 2020 ||colspan="3"|''cancelled due to ]''
|-
| 2021 ||colspan="3"|''cancelled due to ]''
|-
| 2022<ref name="worldairportawards.com"/>|| Emirates || ] || Qatar Airways
|-
| 2023<ref name="worldairportawards.com"/>|| ] || Emirates || Qatar Airways
|-
|}

===Best aircraft cabin cleanliness===
{| class="wikitable"
|-
! Year !! 1st !! 2nd !! 3rd
|-
| 2013<ref name="worldairportawards.com"/>|| All Nippon Airways || Asiana Airlines || Korean Air
|-
| 2014<ref name="worldairportawards.com"/>|| Asiana Airlines || All Nippon Airways ||Singapore Airlines
|-
| 2015<ref name="worldairportawards.com"/>|| EVA Air ||Singapore Airlines || All Nippon Airways
|-
| 2016<ref name="worldairportawards.com"/>|| Cathay Pacific ||EVA Air || All Nippon Airways
|-
| 2017<ref name="worldairportawards.com"/>|| EVA Air ||All Nippon Airways || Japan Airlines
|-
| 2018<ref name="worldairportawards.com"/>|| All Nippon Airways ||EVA Air || Asiana Airlines
|-
| 2019<ref name="worldairportawards.com"/>|| EVA Air ||Japan Airlines ||All Nippon Airways
|-
| 2020<ref name="worldairportawards.com"/>|| Singapore Airlines ||Asiana Airlines ||All Nippon Airways
|-
| 2021 ||colspan="3"|''cancelled due to ]''
|-
| 2022<ref name="worldairportawards.com"/>|| All Nippon Airways || Singapore Airlines || ]
|-
| 2023<ref name="worldairportawards.com"/>|| All Nippon Airways || Asiana Airlines || ]
|-
|}

===World's best regional airlines (short-haul flights)===
{| class="wikitable"
|-
! Year !! 1st !! 2nd !! 3rd
|-
| 2013<ref name="worldairportawards.com"/>|| ] (formerly Dragonair) ||] || ]
|-
| 2014<ref name="worldairportawards.com"/>||Bangkok Airways ||Cathay Dragon (formerly Dragonair) ||Aegean Airlines
|-
| 2015<ref name="worldairportawards.com"/>|| Cathay Dragon (formerly Dragonair) || Bangkok Airways ||Aegean Airlines
|-
| 2016<ref name="worldairportawards.com"/>||Bangkok Airways||Cathay Dragon (formerly Dragonair) ||]
|-
| 2017<ref name="worldairlineawards.com"/>||Bangkok Airways||Hong Kong Airlines||Cathay Dragon (formerly Dragonair)
|-
| 2018<ref>{{cite web |url=https://www.worldairlineawards.com/worlds-best-regional-airlines-2018/ |website=worldairlineawards.com |title=World's Best Regional Airlines 2018 |access-date=31 December 2018}}</ref>||Bangkok Airways||Cathay Dragon (formerly Dragonair)||]
|-
| 2019<ref
name="worldairlineawards.com"/>||Bangkok Airways||Cathay Dragon (formerly Dragonair)||]
|-
| 2020 ||colspan="3"|''cancelled due to ]''
|-
| 2021 ||colspan="3"|''cancelled due to ]''
|-
| 2022<ref
name="worldairlineawards.com"/>||Bangkok Airways||] || ]
|-
| 2023<ref
name="worldairlineawards.com"/>||Bangkok Airways||] || ]
|-
|}

===World's best airline alliance===
{| class="wikitable"
|-
! Year !! 1st !! 2nd !! 3rd
|-
| 2013<ref name="worldairportawards.com"/>|| ] || ] || ]
|-
| 2014<ref name="worldairportawards.com"/>|| Oneworld || Star Alliance || SkyTeam
|-
| 2015<ref name="worldairportawards.com"/>|| Oneworld || Star Alliance || SkyTeam
|-
| 2016<ref name="worldairportawards.com"/>|| Star Alliance || Oneworld || SkyTeam
|-
|2017<ref>{{Cite web|url=http://www.worldairlineawards.com/Awards/worlds_best_airline_alliance.html|title=The World's Best Airline Alliance in 2017|website=www.worldairlineawards.com|language=en}}</ref>
|Star Alliance
|Oneworld
|SkyTeam
|-
|2018<ref>{{Cite web|url=http://www.worldairlineawards.com/Awards/worlds_best_airline_alliance.html|title=The World's Best Airline Alliance in 2018|website=www.worldairlineawards.com|language=en}}</ref>
|Star Alliance
|Oneworld
|SkyTeam
|-
|2019<ref>{{cite web |title=World's Best Airline Alliance 2019 |url=https://www.worldairlineawards.com/worlds-best-airline-alliance-2019/ |website=SKYTRAX |language=en}}</ref>
|Star Alliance
|Oneworld
|SkyTeam
|-
|2020<ref>{{Cite web|title=The World's Best Airline Alliance 2021|url=https://www.worldairlineawards.com/worlds-best-airline-alliance-2021/|access-date=2021-11-11|website=SKYTRAX|language=en}}</ref>
| colspan="3" |''cancelled due to ]''
|-
|2021<ref>{{cite web |title=World's Best Airline Alliance 2021 |url=https://www.worldairlineawards.com/worlds-best-airline-alliance-2021/ |website=SKYTRAX |language=en}}</ref>
|Oneworld
|Star Alliance
|SkyTeam
|-
|2022<ref>{{cite web |title=World's Best Airline Alliance 2022 |url=https://www.worldairlineawards.com/worlds-best-airline-alliance-2022/ |website=SKYTRAX |language=en}}</ref>
|Star Alliance
|SkyTeam
|Oneworld
|-
|2023<ref>{{cite web |title=World's Best Airline Alliance 2022 |url=https://www.worldairlineawards.com/worlds-best-airline-alliance-2023/ |website=SKYTRAX |language=en}}</ref>
|Star Alliance
|SkyTeam
|Oneworld
|-
|}


==Airport rankings== ==Airport rankings==

Revision as of 15:59, 8 April 2024

UK-based consultancy, running an airline and airport review and ranking site

Skytrax
FormerlyInflight Research Services
Founded1989
HeadquartersLondon, United Kingdom
Websiteskytraxratings.com

Skytrax (originally known as Inflight Research Services) is a United Kingdom–based consultancy headquartered in London that runs an airline and airport review website.

Services

Skytrax conducts research for commercial airlines, as well as taking surveys from international travellers, to rate cabin staff, airports, airlines, airline lounges, in-flight entertainment, on-board catering, and several other elements of air travel. Apart from these evaluations, Skytrax has an airline forum where passengers give potential passengers insights and opinions about airlines. The website also hosts flight reviews, flight checks, and satisfaction surveys. Skytrax holds an annual World Airline Awards and World Airport Awards, as well as ranking airlines and airports.

Airport rankings

The world's five-star airports

Source:

Country City Airport
 Azerbaijan Baku Heydar Aliyev International Airport
 Bahrain Manama Bahrain International Airport
 China Chengdu Chengdu Tianfu International Airport
 China Haikou Haikou Meilan International Airport
 China Shanghai Shanghai Hongqiao International Airport
 China Shenzhen Shenzhen Bao'an International Airport
 Ecuador Quito Quito International Airport
 Germany Munich Munich Airport
 Hong Kong Hong Kong Hong Kong International Airport
 Italy Rome Leonardo da Vinci–Fiumicino Airport
 Japan Nagoya Chubu Centrair International Airport
 Japan Tokyo Haneda International Airport
 Japan Tokyo Narita International Airport
 Oman Salalah Salalah International Airport
 Qatar Doha Hamad International Airport,
 Russia Rostov-on-Don Platov International Airport
 Singapore Singapore Changi Airport
 South Korea Seoul Incheon International Airport
 Turkey Istanbul Istanbul Airport
 United States Houston William P. Hobby Airport

World's best airports

Rank
(2023) 		Airport Rank
(2022) 		Rank
(2021)
1 Singapore Changi Airport 3 3
2 Qatar Hamad International Airport 1 1
3 Japan Haneda International Airport 2 2
4 South Korea Incheon International Airport 5 4
5 France Charles de Gaulle Airport 6 15
6 Turkey Istanbul Airport 8 17
7 Germany Munich Airport 7 6
8 Switzerland Zürich Airport 9 7
9 Japan Narita International Airport 4 5
10 Spain Adolfo Suárez Madrid–Barajas Airport 16 None

World's cleanest airports

Rank
(2023) 		Airport Rank
(2022)
1 Japan Haneda International Airport 1
2 Singapore Singapore Changi Airport 2
3 Qatar Hamad International Airport 3
4 Japan Chubu Centrair International Airport None
5 Japan Narita International Airport 5
6 Hong Kong Hong Kong International Airport 8
7 South Korea Incheon International Airport 4
8 Finland Helsinki Airport None
9 Switzerland Zurich Airport 9
10 Denmark Copenhagen Airport None

SkyTrax added anti–COVID-19 awards for airports in 2020.

World's best airport terminals

Rank
(2020) 		Airport terminal Rank
(2019)
1 South Korea Incheon International Airport – T2 —
2 Singapore Singapore Changi Airport – T3 2
3 United Kingdom Heathrow Airport – T2 4
4 France Charles de Gaulle Airport – T2M —
5 United Kingdom Heathrow Airport – T5 1
6 Germany Munich Airport – T2 3
7 Singapore Singapore Changi Airport – T4 6
8 Japan Haneda International Airport – International Terminal 7
9 China Guangzhou Baiyun International Airport – T2 9
10 Spain Madrid-Barajas Airport – T4 9

World's best transit airports

Rank
(2020) 		Airport Rank
(2019)
1 South Korea Incheon International Airport 1
2 Singapore Singapore Changi Airport 2
3 Qatar Hamad International Airport 5
4 Japan Haneda International Airport 4
5 Japan Narita International Airport 7
6 Hong Kong Hong Kong International Airport 3
7 Netherlands Amsterdam Airport Schiphol 10
8 Germany Munich Airport 6
9 Switzerland Zurich Airport 9
10 Germany Frankfurt Airport 8

Investigations

In 2012, the online investigations company KwikChex filed five complaints with the UK Advertising Standards Authority (ASA) related to statements on the Skytrax website describing the volume and reliability of their reviews as well as the official status and update frequency of their ratings. The ASA ruled that there was no evidence that Skytrax had followed the robust procedures it claimed it had in place to check that all reviews were genuine. Although Skytrax argued that every review underwent a four-stage authentication process, it said it was unable to provide proof it had followed its own procedures, since customer emails were deleted 24 hours after a review was submitted. The authority upheld all five complaints and Skytrax agreed to modify some promotional wording.

References

  1. "AirlineQuality.com WHOIS, DNS, & Domain Info - DomainTools". Retrieved 10 May 2015.
  2. Mario Kossmann (2006). Delivering Excellent Service Quality in Aviation. Ashgate Publishing. pp. 67–71. ISBN 0-7546-4725-0.
  3. "Skytrax rates the world's best". Archived from the original on 19 February 2007. Retrieved 23 April 2007.
  4. World Airline Awards
  5. World Airport Awards
  6. "5-Star Airports". skytraxratings.com.
  7. "World's Top 100 Airports 2022".
  8. "World's Top 100 Airports 2022".
  9. "World's Top 100 Airports 2021".
  10. "World's Cleanest Airports 2023".
  11. "World's Cleanest Airports 2022".
  12. Marcus, Lilit (15 September 2020). "Rome's Fiumicino Airport awarded world's first five-star anti-Covid award". CNN.
  13. "About the COVID-19 Airport Ratings". Skytrax.
  14. "World's Best Airport Terminals 2020".
  15. "World's Best Airport Terminals 2019".
  16. "World's Best Transit Airports 2020".
  17. "World's Best Transit Airports 2019".
  18. "Skytrax airline quality claims under scrutiny". Travelmole. 8 November 2012. Retrieved 3 July 2019.
  19. "ASA Ruling on Skytrax Research". asa.org.uk.
  20. Engel Schmidl (13 November 2012). "Advertising Standards Authority calls out Tripadvisor and Skytrax for fake user reviews". SmartCompany.com.au. Retrieved 28 August 2019.

External links

Categories: