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| ==Business practices== | ==Business practices== | ||
| Suburban Express has a negative online reputation due to students who say it has "cutthroat business practices," such as fining, banning and suing customers who allegedly violate its terms of service.<ref name="Ars-26Apr2013">{{cite news| url=http://arstechnica.com/tech-policy/2013/04/express-to-internet-hate-bus-company-threatens-redditor-with-lawsuit/ | work=Ars Technica | title=Express to Internet Hate: Bus company threatens redditor with lawsuit | first=Sean | last=Gallagher | date=2013-04-26}}</ref> According to Suburban Express, these students broke the company's rules against riding without a printed ticket, getting two rides for the price of one, counterfeiting tickets, or using tickets on the wrong day.<ref name="SubEx_NG1">{{cite news| url=http://www.news-gazette.com/news/local/2013-04-26/bus-firms-lawsuits-criticized.html | work=The News Gazette | title=Bus firm's lawsuits criticized | first=Will | last=Brumleve | date=April 26, 2013}}</ref> Students claim the bus driver should have told them if something was wrong, rather than filing a lawsuit months later.<Ref>China News (10/14/2013): ()</ref><ref name="chicagoone"/> The company's terms of service use to fine students $100 for using an "invalid, altered or duplicate ticket" and $500 for "disruptive behavior." In May 2013 Suburban Express changed its terms of service due to the community's response to its lawsuits, eliminating the fines.<ref name="chicagoone">{{cite news|title=Bus company’s lawsuits anger students, parents|url=http://articles.chicagotribune.com/2013-05-01/news/ct-met-suburban-express-20130501_1_bus-ticket-ford-county-wrong-bus|newspaper=Chicago Tribune|date=May 1, 2013|first=Kim|last=Geiger|accessdate=January 4, 2013}}</ref> | Suburban Express has a negative online reputation due to students who say it has "cutthroat business practices," such as fining, banning and suing customers who allegedly violate its terms of service.<ref name="Ars-26Apr2013">{{cite news| url=http://arstechnica.com/tech-policy/2013/04/express-to-internet-hate-bus-company-threatens-redditor-with-lawsuit/ | work=Ars Technica | title=Express to Internet Hate: Bus company threatens redditor with lawsuit | first=Sean | last=Gallagher | date=2013-04-26}}</ref> According to Suburban Express, these students broke the company's rules against riding without a printed ticket, getting two rides for the price of one, counterfeiting tickets, or using tickets on the wrong day.<ref name="SubEx_NG1">{{cite news| url=http://www.news-gazette.com/news/local/2013-04-26/bus-firms-lawsuits-criticized.html | work=The News Gazette | title=Bus firm's lawsuits criticized | first=Will | last=Brumleve | date=April 26, 2013}}</ref> Students claim the bus driver should have told them if something was wrong, rather than filing a lawsuit months later, while Suburban Express says checking IDs before getting on the bus would slow down operations.<Ref>China News (10/14/2013): ()</ref><ref name="chicagoone"/> The company's terms of service use to fine students $100 for using an "invalid, altered or duplicate ticket" and $500 for "disruptive behavior." In May 2013 Suburban Express changed its terms of service due to the community's response to its lawsuits, eliminating the fines.<ref name="chicagoone">{{cite news|title=Bus company’s lawsuits anger students, parents|url=http://articles.chicagotribune.com/2013-05-01/news/ct-met-suburban-express-20130501_1_bus-ticket-ford-county-wrong-bus|newspaper=Chicago Tribune|date=May 1, 2013|first=Kim|last=Geiger|accessdate=January 4, 2013}}</ref> | ||
| Suburban Express initiated 209 lawsuits from April 1994 to April 2013. Most were against students it alleged violated its terms of service, while four were against competitors.<ref name="DailyIlliniContinues">{{cite news|url=http://www.dailyillini.com/news/local/article_43a45b74-ae1a-11e2-9a0d-0019bb30f31a.html| work=Daily Illini | title=Suburban Express lawsuits reach 125 this year; conversation continues on Reddit | first=Corinne | last=Ruff | date=April 28, 2013}}</ref> There were 126 lawsuits in the fist half of 2013. 116 of the lawsuits were dismissed with prejudice, but some dismissals were overturned.<ref name="oli">{{cite news|first=Will|last=Brumleve|url=http://www.news-gazette.com/news/local/2013-07-30/judge-allows-bus-company-refile-some-claims-against-passengers.html |title=Judge allows bus company to refile some claims against passengers |work=The News-Gazette |date=July 31, 2013 |archiveurl=http://archive.is/H43YS |archivedate=2013-08-11}}</ref><ref> News Gazette Accessed November 9, 2013.</ref> Many of the lawsuits were filed in ], 30 miles from UIUC, which made students ineligible for the university's free legal aid for cases filed in ].<ref name="SubEx_NG1"/> | Suburban Express initiated 209 lawsuits from April 1994 to April 2013. Most were against students it alleged violated its terms of service, while four were against competitors.<ref name="DailyIlliniContinues">{{cite news|url=http://www.dailyillini.com/news/local/article_43a45b74-ae1a-11e2-9a0d-0019bb30f31a.html| work=Daily Illini | title=Suburban Express lawsuits reach 125 this year; conversation continues on Reddit | first=Corinne | last=Ruff | date=April 28, 2013}}</ref> There were 126 lawsuits in the fist half of 2013. 116 of the lawsuits were dismissed with prejudice, but some dismissals were overturned.<ref name="oli">{{cite news|first=Will|last=Brumleve|url=http://www.news-gazette.com/news/local/2013-07-30/judge-allows-bus-company-refile-some-claims-against-passengers.html |title=Judge allows bus company to refile some claims against passengers |work=The News-Gazette |date=July 31, 2013 |archiveurl=http://archive.is/H43YS |archivedate=2013-08-11}}</ref><ref> News Gazette Accessed November 9, 2013.</ref> Many of the lawsuits were filed in ], 30 miles from UIUC, which made students ineligible for the university's free legal aid for cases filed in ].<ref name="SubEx_NG1"/> | ||
Revision as of 13:04, 4 January 2014
 | |
 Illini Shuttle, operated by Suburban Express, at Illinois Terminal in Champaign, Illinois. | |
| Founded | 1983 |
|---|---|
| Headquarters | 714 S Sixth Street Champaign, Illinois 61820 |
| Service area | Illinois, Indiana, Iowa |
| Service type | Intercity coach service |
| Destinations | Six universities served and Chicago suburbs |
| Chief executive | Dennis Toeppen, President |
| Website | www.suburbanexpress.com |
Suburban Express is a bus service, based in Champaign, Illinois, that provides transport services to students at six universities in the American Midwest. The company, which contracts buses from other carriers, was founded in 1983 by its current president, Dennis Toeppen. Suburban Express started a price war against incumbent Greyhound that led to reduced fares for both companies. The company has filed at least 205 lawsuits over alleged violations of its terms of service, leading students to criticize the bus service online.
History
Suburban Express was founded in 1983 by Dennis Toeppen, then a 19-year-old student, to provide students at UIUC transport home on weekends and holidays. The only company providing this service at the time was Greyhound Lines. He chartered six buses and drivers, sold tickets through a local travel agency and spent $600 on advertising. The university's travel center received a commission from Greyhound and at first refused to sell Suburban Express tickets, even though they were cheaper. The travel center briefly founded its own charter service as a competitor to Suburban Express, resulting in lower fares at both bus services.
A price war began that led both Suburban Express and Greyhound to cut prices by more than fifty percent. Greyhound initiated two Illinois Commerce Commission investigations against Suburban Express in 1984, and in 1985 Toeppen charged Greyhound with "predatory pricing" for lowering its round-trip fare to Chicago from around $36 to $14.75. According to Toeppen's lawyer, after the Department of Justice sent a letter to Greyhound, the bus service raised their rate by $3. Suburban Express was able to expand its service to Eastern Illinois University in 1985 and to Illinois State University in 1989.
Services
As of 2013 the company serves six universities: UIUC, Illinois State University, Eastern Illinois University, Purdue University, University of Iowa and Indiana University. Weekend services transport students from all six campuses to several Chicago locations, and its Illini Shuttle runs every day from Champaign to O'Hare International Airport and the suburbs. The company advertises that it hires only non-smoking drivers and has free Wi-Fi on most of its buses. In the 12 months prior to April 2013 it carried around 100,000 passengers, running up to 75 buses a day.
Business practices
Suburban Express has a negative online reputation due to students who say it has "cutthroat business practices," such as fining, banning and suing customers who allegedly violate its terms of service. According to Suburban Express, these students broke the company's rules against riding without a printed ticket, getting two rides for the price of one, counterfeiting tickets, or using tickets on the wrong day. Students claim the bus driver should have told them if something was wrong, rather than filing a lawsuit months later, while Suburban Express says checking IDs before getting on the bus would slow down operations. The company's terms of service use to fine students $100 for using an "invalid, altered or duplicate ticket" and $500 for "disruptive behavior." In May 2013 Suburban Express changed its terms of service due to the community's response to its lawsuits, eliminating the fines.
Suburban Express initiated 209 lawsuits from April 1994 to April 2013. Most were against students it alleged violated its terms of service, while four were against competitors. There were 126 lawsuits in the fist half of 2013. 116 of the lawsuits were dismissed with prejudice, but some dismissals were overturned. Many of the lawsuits were filed in Ford County, 30 miles from UIUC, which made students ineligible for the university's free legal aid for cases filed in Champaign County.
The company issued a lifetime ban and penalty of $570 to one student for allegedly disruptive behavior after the student's allegations that the driver made a racist comment went viral on Facebook and were published by the college paper. The case triggered discussion among students on Facebook and the UIUC subreddit, a threat by the company to sue the subreddit's moderator if they did not remove negative comments, and an attack on the company's website. Negative publicity resulted under the speculation that Suburban Express was intimidating students who spoke negatively about it online. The company filed Freedom of Information Act requests with the university to identify the subreddit's users.
References
- ^ Rozek, Dan (October 20, 1985). "Fare wars - Bus service run by student butts heads with Greyhound" (PDF). Daily Herald (Arlington Heights).
- Russell's Guides (September 1999). GLI Schedule 397.
- "Frequent Service Between Champaign and O'Hare, Chicago Suburbs!", Illini Shuttle. Also see Suburban Express website
- ^ Ruff, Corinne (April 28, 2013). "Suburban Express lawsuits reach 125 this year; conversation continues on Reddit". Daily Illini.
- ^ Gallagher, Sean (2013-04-26). "Express to Internet Hate: Bus company threatens redditor with lawsuit". Ars Technica.
- ^ Brumleve, Will (April 26, 2013). "Bus firm's lawsuits criticized". The News Gazette.
- China News (10/14/2013): 赴美留学：行前需多了解当地生活细节避免被骗 (Translation)
- ^ Geiger, Kim (May 1, 2013). "Bus company's lawsuits anger students, parents". Chicago Tribune. Retrieved January 4, 2013.
- ^ Brumleve, Will (July 31, 2013). "Judge allows bus company to refile some claims against passengers". The News-Gazette. Archived from the original on 2013-08-11.
- Bus company promises to drop Ford lawsuits News Gazette Accessed November 9, 2013.
- Ruff, Corinne (2013-04-28). "Suburban Express lawsuits reach 125 this year; conversation continues on Reddit". The Daily Illini. Champaign-Urbana. Retrieved 2013-10-25.
- Gallagher, Sean (February 13, 2013). "Troll road: Bus company posts "dirt" on complaining passenger". Ars Technica.
- Gallagher, Sean (April 26, 2013). "Express to Internet Hate: Bus company threatens redditor with lawsuit". Ars Technica.
- Gallagher, Sean (May 2, 2013). "Nonstop to schadenfreude: Suburban Express' u-turn on reddit lawsuit". Ars Technica.
- Gallagher, Sean (June 19, 2013). "Bus company that threatened redditor with lawsuit tries to reopen suit". Ars Technica.