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Taylor-Ford

The mention of Taylor and Ford is weird. It's supposed to be the exact opposite of modern user experience/customer experience thinking: it only cared about the outputs. Nemo 07:55, 9 March 2020 (UTC)

Intro still confusing and unclear - A suggestion

The intro of any Misplaced Pages article should start with the most general and simplest definition. The current one is still a confusing jumble, but ends with a fairly useful simplification. Here is an improved version of that to start the intro with. Clearer? Aspects like emotion and attitude are just two of many included in what follows.

User experience (UX) is a person's experience of and interaction with a particular product, system or service. It includes etc... Majvr (talk) 21:17, 2 April 2020 (UTC)

Summarizing (or even quoting) from at least one authoritative source is essential. --Hipal/Ronz (talk) 21:21, 2 April 2020 (UTC)

Thanks for your guidance Hipal/Ronz. I just slightly paraphrased the perfectly clear ISO standard definition quoted in the Definition section already. What I propose then is to replace the whole jumbled intro with a summary of that Definition section, as follows.

User experience (UX) is all of a person's perceptions and responses that result from the use or anticipated use of a product, system or service. It includes all the users' emotions, beliefs, preferences, perceptions, physical and psychological responses, behaviors and accomplishments that occur before, during and after use.

That's it. OK? Majvr (talk) 11:38, 3 April 2020 (UTC)

Looks good. Why not reference the 2019 version? --Hipal/Ronz (talk) 16:01, 3 April 2020 (UTC)

1. International Organization for Standardization (2009). Ergonomics of human-system interaction - Part 210: Human-centered design for interactive systems (formerly known as 13407). ISO F±DIS 9241-210:2009.

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