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Thank you

I'm new to Misplaced Pages and was shocked when someone with a vulgar name left a "turd" on my talk page. Thank you for the quick resolution. Cheers! — Preceding unsigned comment added by ProudGamecock (talk • contribs) 23:46, 23 October 2013 (UTC) Sorry. Keep forgetting the squiggles. ProudGamecock (talk) 23:53, 23 October 2013 (UTC)

The new face of DRN: PhilKnight

Recently the Dispute Resolution Noticeboard underwent some changes in how it operates. Part of the change involved a new list of volunteers with a bit of information about the people behind the names.

You are listed as a volunteer at DRN currently, to update your profile is simple, just click here. Thanks, Cabe6403 17:22, 7 August 2013 (UTC)

PaulGS

Hello. I hate to bother you, but a Misplaced Pages user known as PaulGS repeatedly reverts my edits on the Time in Indiana article. All I did was correct some improper grammar that I found; however, PaulGS reverts it. “Different from” is proper grammar; “different than” is not. I feel that PaulGS is trying to start an edit war with me. As you are an admin, I felt I needed to talk to you. Please help.—BDE1982 (talk) 11:19, 22 August 2013 (UTC)

Hi BDE1982, I've protected the article for a week to prevent the edit war continuing. PhilKnight (talk) 11:34, 22 August 2013 (UTC)

Very good, sir. Thank you. Much appreciated.—BDE1982 (talk) 12:14, 22 August 2013 (UTC)

Protected my userpage

YOU PROTECTED MY USERPAGE!?!?!? Thanks alot, now I can't improve on my userpage!! Philroc (talk) 21:24, 22 August 2013 (UTC)

Could I suggest you read Misplaced Pages:Protecting children's privacy? I'll unprotect the page, if you agree not to include the personal information. PhilKnight (talk) 21:38, 22 August 2013 (UTC)

Can I at least delete the part about the school I go to? Philroc (talk) 00:26, 23 August 2013 (UTC)

Firstly, I should explain your page has been protected from editing because of the potential dangers of providing too much personal information about yourself. In other words, providing too much personal information is a bad idea and is potentially dangerous. At the moment, I'm not convinced you understand this, so I think the protection should remain in place. However, if you can show that you understand, I'll remove the protection from the page. PhilKnight (talk) 13:12, 23 August 2013 (UTC)

OK. Agreed. Philroc (talk) 20:34, 23 August 2013 (UTC)

I've removed the page protection, however, if you add the personal information again, I'll have to protect the page again. PhilKnight (talk) 21:26, 23 August 2013 (UTC)

Financial Ombudsman Service article

Hello Phil

I hope you're well.

A little while ago I was in touch with you about making a few changes to our article. Because of the conflict of interests, I don't want to make the changes myself.

I've put together a document with the corrections and edits we'd like to make, but I don't seem to have the option of adding an attachement here, so I'll just copy and paste below if that okay.

We may still want to make a few edits to the triennial reviews section, as it's inaccurate and out-of-date. But I'll get back to you on that.

By the way, if it's easier to sort this out via email or over the phone just let me know.

Thanks a lot Shane

I’ve entered the corrected or updated version in bold.

- in the overview section, third paragraph…

Before the ombudsman can step in, the consumer must first give the business they are unhappy with the opportunity to look into the complaint itself - before the ombudsman service can make a decision on the dispute. The business has a maximum of eight weeks to resolve the complaint. If they do not resolve it within 8 weeks or the consumer is not happy with the response then they can refer the complaint to the ombudsman service.

Also, it may be better with fewer examples of the financial matters we cover – perhaps just the first nine or so (until loans and credit). Also, it would probably look better in bullet form?

- in the processes section, first paragraph…

… the law requires the ombudsman to take into account: relevant law and regulations; regulator’s rules …

- in the funding section…

The Financial Ombudsman Service is funded by the UK's financial services sector through a combination of statutory levies and case fees. These are paid by financial businesses that are regulated by the Financial Services Authority (FSA) or licensed by the Office of Fair Trading (OFT) and are automatically covered by law by the ombudsman service.

- in the impartiality section, first paragraph…

The Financial Ombudsman Service publishes the proportion of complaints it upholds in favour of consumers ranging (in 2011/2012) between 2% and 99% DELETE depending on the financial product and business concerned. Across all complaints in 2013/2013 the ombudsman found 49% in favour of consumers. http://www.financial-ombudsman.org.uk/publications/ar13/dealt.html#a6c

…second paragraph

The ombudsman was set up by parliament as an impartial and independent body, though its decisions can be criticised by the side that loses.

The ombudsman was set up by parliament to be an impartial and independent body, though, as with the courts, its decisions can be subject to criticism.

- in the complaints handling performance of individual financial companies section…

Since September 2009 the ombudsman has been publishing complaints data on its website every six months about named individual businesses. The data shows the number of new complaints – and the proportion of complaints upheld in favour of consumers – for businesses that have 30 or more new cases (and 30 or more resolved cases) in each six-month period.

The complaints data shows that:

- Just under 200 businesses (out of more than 100,000 covered by the ombudsman service) together generate around 90% of the complaints workload.

- The number of complaints relating to each individual business ranges from 30 to over 45,000.

- The proportion of cases upheld in favour of the consumer varies substantially from business to business – between 3% and 100%.'

http://www.financial-ombudsman.org.uk/publications/ar13/dealt.html#a7

- in the budget and staffing levels section…

The entire ombudsman staff in 2007 (including substantial number of ancillary staff) was 960. They managed to handle 627,814 initial enquiries and close 111,673 cases which had been sent to for adjudication. Despite this incredible workload the BBC reported in September 2007 that the ombudsman planned to reduce staff numbers to 600, reflecting the decline in mortgage endowment complaints. By December 2009 ombudsman staff had increased to over 1,000 - reflecting a substantially increased workload of 200,000 cases. In March 2012 the number of staff had increased to 2,000, to deal with a further doubling in the number of complaints - with up to 1,500 new cases each day just about payment protection insurance (PPI). DELETE Currently there are 3,500 people working at the ombudsman – reflecting a substantially increased workload of over half a million cases last year (2012/2013).

Staffing levels at the Financial Ombudsman Service fluctuate - as does the budget year-on-year - to match the volume of disputes it is dealing with. The number of staff required - and forecasts for complaints volumes and workload - are consulted on publicly each year in the ombudsman's corporate plan and budget.

- in the status of ombudsman decisions section…

Around 90% of the disputes that the Financial Ombudsman Service resolves are settled at earlier informal stages, without the intervention of an ombudsman. An ombudsman's decision is the final stage of the Financial Ombudsman Service's process. If the consumer with the complaint accepts a final decision, it is binding on both parties and enforceable in court. http://www.financial-ombudsman.org.uk/publications/ar13/dealt.html

- in the accountability section, sixth paragraph…

The Independent Assessor is appointed by the board of the Financial Ombudsman Service. The current holder of the post is Linda Costelloe-Baker DELETE Amerdeep Somal who has held several similar posts. http://www.financial-ombudsman.org.uk/news/updates/IA-appointment-Apr2013.htm

The Independent Assessor reports formally to the board of the Financial Ombudsman Service - which publishes a report in full each year on the Financial Ombudsman Service's website.

- In the criticism section…

Timeliness - In the ten twelve years since the ombudsman service was created…

The ombudsman's most recently published annual review (2010/11) shows that half of complaints were sorted out in three months or less (47%) and three quarters (75%) in 6 months. DELETE The ombudsman’s most recent recently published annual review (2012/2013) shows that 58% of all disputes were sorted out within six months – and 43% of non-PPI cases within three months. http://www.financial-ombudsman.org.uk/publications/ar13/index.html#a3

the fact that 35% of the Ombudsmen are solicitors DELETE

Though the ombudsman service currently upholds 49% of complaints in favour of the consumer, there have been complaints that the awards are inadequate.

Hi Shane, I've made most of the changes, however in a couple of instances, I haven't changed the text, as I prefer the existing wording. Also, I've rephrased some of the paragraphs. Hope this is ok. PhilKnight (talk) 15:46, 2 September 2013 (UTC)

Your inout requested

Phil, given your past involvement in the case of User:Factomancer, and specifically this comment - https://en.wikipedia.org/search/?title=User_talk%3AFactomancer&diff=393217316&oldid=393147362

I would request your input here https://en.wikipedia.org/Wikipedia:Sockpuppet_investigations/Factomancer#13_September_2013 Sisoo vesimhu (talk) 16:56, 16 September 2013 (UTC)

SPI for User Getnetabebe

Hi, I've created Misplaced Pages:Sockpuppet investigations/Getnetabebe, since I'm pretty certain that Getnetabebe (talk · contribs) and Getuabebe (talk · contribs) are one and the same, but I'm really at a loss as to how to state the case. You were involved with this user earlier today: do you think that you could assist please? --Redrose64 (talk) 18:34, 24 September 2013 (UTC)

Mail

- Neutralhomer • Talk • 11:45, 25 September 2013 (UTC)

Your involvement with DRN

Hi there, I noticed that you haven't been as active at DRN as you was before. DRN has been a bit backlogged lately and we could use some extra hands. We have updated our volunteer list to a new format, Misplaced Pages:Dispute resolution noticeboard/Volunteers (your name is still there under the old format if you haven't updated it) and are looking into ways to make DRN more effective and more rewarding for volunteers (your input is appreciated!). If you don't have much time to volunteer at the moment, that's fine too, just move your name to the inactive list (you're free to add yourself back to active at any time). Hope to see you again soon :) Steven Zhang (talk) 13:25, 25 September 2013 (UTC)

User:Roguehamster2073

FYI - Noticed you blocked this user. User is now off his/her block and seems to be inserting nonsense links throughout a series of articles (some breaking the syntax of info boxes) . Fountains of Bryn Mawr (talk) 22:04, 10 October 2013 (UTC)

Hi Fountains of Bryn Mawr, thanks for letting me know, and this time I've blocked him indefinitely. PhilKnight (talk) 23:06, 10 October 2013 (UTC)

User:Banana Fingers

Please watch this user. This user is causing some concerns. Please refer both of our talk pages. Thank You.--Hariboneagle927 (talk) 00:53, 14 October 2013 (UTC)

Financial Ombudsman Service - triennial reviews section update

Hello Phil

I hope you're well, and thanks a lot for tidying up our entry last time around.

I was hoping you may be able to help us with another update. We're undergoing another external review, and would like to pop the following up there in the triennial review section:

As of October 2013, the ombudsman's board has commissioned the service's fourth external review. The Future Foundation – specialists in trend analysis – will conduct a review of the ombudsman's role in the changing world of financial services. The review will also encompass how changes in technology, consumer expectations and brand management will affect the ombudsman’s work.

LINK: http://www.ifaonline.co.uk/ifaonline/news/2303717/fos-starts-review-of-its-role-to-the-tune-of-gbp200k

Thanks again Shane

Hi Shane, I've added your text with some relatively minor changes. Hope this is ok. PhilKnight (talk) 08:36, 4 November 2013 (UTC)

Jeff Rosenbaum listed at Redirects for discussion

An editor has asked for a discussion to address the redirect Jeff Rosenbaum. Since you had some involvement with the Jeff Rosenbaum redirect, you might want to participate in the redirect discussion (if you have not already done so). MSJapan (talk) 04:20, 6 November 2013 (UTC)

Aamir Liaquat Kii Watt

Hi, I saw you declined a speedy deletion that I requested. This article is written as if it were for a movie. However it is not. Aamir Liaquat Kii Watt is an urdu title. It means humiliation of Aamir Liaquat or... I am not able to give you the precise translation, but it's meaning is derogatory for Aamir Liaquat Hussain. This is essentially about a leaked video. The video itself is not notable and is certainly not titled Aamir Liaquat Kii Watt.Muhammad Ali Khalid (talk) 15:51, 16 November 2013 (UTC)

Hi Muhammad, thanks for explaining. I've deleted the article as a hoax. PhilKnight (talk) 17:53, 16 November 2013 (UTC)

Ah! I was using the incorrect tag. Instead of tagging as an attack, I should have tagged it as "hoax" or as "obviously made up". My bad. Not much familiar with the various speedy deletion criteria. Take care.Muhammad Ali Khalid (talk) 18:01, 16 November 2013 (UTC)

Deleted page for Colin Riordan

A page for Prof. Colin Riordan was deleted 4/10/07 due to a query about notability. Prof Riordan is now the Vice-Chancellor of Cardiff University, a Russell Group University. I would like to create a page for Colin in line with the other VC's within the Russell Group. This would be a biography of Prof Riordan. I thought it would be best to contact you first as you had originally deleted the page. I work in the Web Team for Cardiff University, we understand that the page will be entirely factual.Jennijuniper (talk) 12:42, 9 December 2013 (UTC)

Hi Jennijuniper, yes that's fine. I've left a note on your talk page about managing the conflict of interest. I'll restore the old article, so you can see if it has any useful content. PhilKnight (talk) 00:01, 10 December 2013 (UTC)

Thanks Phil that's really helpful thank you. I'

Medcombox

FYI. If you'd like to re-add the box, that's still possible: it's at {{Medcombox}}. Best, AGK 22:49, 11 December 2013 (UTC)

Thanks for explaining. Should I update User:AGK/Guide for chairman? PhilKnight (talk) 23:08, 11 December 2013 (UTC)

If you have time, then that would be great, thanks. I'm not the best person to update the guide: I tend to think something is obvious when it isn't, because I designed a lot of the system and templates. AGK 12:22, 12 December 2013 (UTC)

Far East and South Pacific Games

You deleted Far East and South Pacific Games as WP:CSD#G6 - Housekeeping and routine (non-controversial) cleanup. I dont see how that applies. Was this done as part of a batch? John Vandenberg 02:27, 12 December 2013 (UTC)

Hi John, in December 2008, the Asian Para Games article was deleted as a copyright violation by Moonriddengirl. Following this, I deleted Far East and South Pacific Games which was a redirect. Anyway, considering the article has been recreated without the copyrighted material, I've restored the redirect. PhilKnight (talk) 05:09, 12 December 2013 (UTC)

Request for mediation: corrupt WSU official

I don't know the procedure for filing a request for mediation, maybe you can help me. The issue is that Crain's Detroit Business has reported on how Farshad Fotouhi, the corrupt new dean of the WSU College of Engineering, has caused a ton of problems for the whole university with his insatiable greed for status symbols like a bigger office, putting the people in the college in actual physical danger at one point. User:Shobeir just wants to uncritically regurgitate Fotouhi's bio from the university website, which of course doesn't mention Fotouhi's many blunders getting rid of good and/or necessary people. I first became aware of him when my daughter's friend, a graduate from WSU Engineering, started a letter-writing campaign to rehire Assistant Dean Gerald Thompkins, who, by the way, is black. But as I looked into it, I also found that Fotouhi had fired lots of white guys. One of them told my daughter's friend about the construction project to enlarge Fotouhi's office months before the actual work started. You can't quote some of this stuff, but just the true information gleaned from Crain's Detroit is enough to paint a truer picture of one very corrupt crony of the former provost (who's probably wrecking things at another university these days). Detroit Joseph (talk) 18:39, 14 December 2013 (UTC)