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talk:Volunteer Response Team: Difference between revisions - Misplaced Pages

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:: Yes, it's good you are working on making sure volunteers understand the proper way to do things, but other editors and the public need to see it in print on the page here. Misplaced Pages's workings are based on openness, and hidden information raises suspicions, and when bad things happen it only confirms those suspicions, even if they are misguided. Any failure to work with editors who raise concerns here is unfortunate and will have a ]. You need to be more pro active and open. -- ] (]) 19:07, 28 September 2014 (UTC) :: Yes, it's good you are working on making sure volunteers understand the proper way to do things, but other editors and the public need to see it in print on the page here. Misplaced Pages's workings are based on openness, and hidden information raises suspicions, and when bad things happen it only confirms those suspicions, even if they are misguided. Any failure to work with editors who raise concerns here is unfortunate and will have a ]. You need to be more pro active and open. -- ] (]) 19:07, 28 September 2014 (UTC)


I'm an OTRS agent, and I totally disagree that the statement on the policy page that implies that OTRS edits may not be reverted without following the procedure there. Every edit I have ever made is subject to the same rules as everybody else's; so I have always understood, so I have been advised by more experienced OTRS volunteers, and I would not be willing to participate in the OTRS system under any other basis. Nothing I have ever done really depends upon confidential knowledge, though I'm sure others have worked in such situations. What I do on-wiki relies instead on the same use of judgement I would make if the request had been on-wiki. I do hope to be consulted or at least notified before reverting, but that is all that I have a right to expect. I agree with {{U|BullRangifer}} in general. I think the best way to bring the Dispute Resolution section into conformance with the fundamental policy that all editors are equal is to give this as an optional policy, advisable primarily to those edits that specifically are stated to deal with matters involving privacy. All other disputes belong on the article talk page, or, if necessary, on one a applicable existing general WP administrative boards and DR practices. The efforts in progress to educate OTRS agents better are complementary to this; they do not replace editing by the community. The OTRS noticeboard is for matters involving the interface with the community that more appropriately can be discussed there, not as a replacement to the other boards. In particular, the function of the BLP noticeboard as a central place for such questions must be preserved. ''']''' (]) 04:16, 29 September 2014 (UTC) I'm an OTRS agent, and I totally disagree that the statement on the policy page that implies that OTRS edits may not be reverted without following the procedure there. Every edit I have ever made is subject to the same rules as everybody else's; so I have always understood, so I have been advised by more experienced OTRS volunteers, and I would not be willing to participate in the OTRS system under any other basis. Nothing I have ever done really depends upon confidential knowledge, though I'm sure others have worked in such situations. What I do on-wiki relies instead on the same use of judgement I would make if the request had been on-wiki. I do hope to be consulted or at least notified before reverting, but that is all that I have a right to expect. I agree with {{U|BullRangifer}} in general. I think the best way to bring the Dispute Resolution section into conformance with the fundamental policy that all editors are equal is to give this as an ''optional'' procedure, advisable primarily to those edits that ''specifically'' are stated to deal with matters involving privacy. All other disputes belong on the article talk page, or, if necessary, on one a applicable existing general WP administrative boards and DR practices. The efforts in progress to educate OTRS agents better are complementary to this; they do not replace editing by the community. The OTRS noticeboard is for matters involving the interface with the community that more appropriately can be discussed there, not as a replacement to the other boards. In particular, the function of the BLP noticeboard as a central place for such questions must be preserved. Anyone who wants to be a super-editor should start their own wiki. ''']''' (]) 04:16, 29 September 2014 (UTC)

Revision as of 04:19, 29 September 2014

Template:Active editnotice

This is not the page to contact the volunteer team, report problems with a specific volunteer, or ask questions about specific ticket-related matters.
If you'd like to contact a volunteer who can help you about an issue on Misplaced Pages, then please visit Misplaced Pages:Contact us. If you'd like to volunteer for the team, then please visit OTRS/volunteering.
Questions about specific articles—or anything other than discussion of the Misplaced Pages:Volunteer response team page—will be removed. Thank you for your cooperation.
This page is automatically archived. Any sections without comment in at least 14 days will be moved to the archive.
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Assistance please

Hi there. I'm not sure how this whole process works but I'd like to request a speedy review of the image File:Oliver Lewis (violinist).jpg. It's up for a potential DYK mainpage appearance and until it is reveiwed it is holding up the DYK review process. Much thanks in advance for any help given.4meter4 (talk) 08:24, 16 February 2011 (UTC)

please help torsion field article is nonsense accepted as truth

The article have no reliable sources as pseudoscientific concept. Shipov`s Torsion field research was not disbanded and will never be (it becomed private) due to the 1991 eastern "revolutions" the Soviet Union itself dissolved (http://en.wikipedia.org/Comunism)! The ultimate truth is that torsion technology is the best and used by NASA(US), Cern LHC (top European Scientifical Experiments),Russian Research Institute of Space Systems, in one word everyone uses Akimov and Shipov`s work, the only technology provided with unlimited funds from KGB (Russia)! Torsion field devices are sold all around the world. In 2010 Chairman of the State Duma and Chairman of the Supreme Council of United Russia, Mr. Boris Gryzlov (http://en.wikipedia.org/Boris_Gryzlov) gave an online interview (http://www.gazeta.ru/interview/nm/s3337459.shtml) «??????.Ru» “Gazeta.ru”,, where he commented the activities of "RANS" - the Russian Commission on Pseudoscience”. Chairman of the State Duma and Chairman of the Supreme Council of United Russia Party Boris Gryzlov denounced the activities of Commission on Pseudoscience of Russian Academy of Science (lead by ) as obnoxious (‘mrakobesy” Rus.) that work against development of Russia and her advances. He further named the commission’s scientific eloquence as “pearls” (an ironic substitute for an “obscene language” used by Commission to intimidate their opponents), which fell down below the intellectual level of top class experts in science.

He got over 6,000 complaints about the Commission’s activities
His Statement:

"The commission does not represent any of the legal departments of the Academy. The commission represents just the interests of few academicians, who stuck together as a group. Judging by the “pearls” of their “eloquences”, I may conclude that they do not perform at a level of the highest class professionals."

Gryzlov stated about his intention to detach “the commission from the Academy” the false group of scientists (the imaginary commission who asks for money from any new invention)! —Preceding unsigned comment added by 213.233.93.182 (talk) 15:20, 24 February 2011 (UTC)

Query about OTRS actions and permissions

While looking into issues discussed at Misplaced Pages:Biographies of living persons/Noticeboard#Aaron Saxton, I noticed that in November 2009, user:Kmccoy confirmed the OTRS ticket on two videos uploaded to Commons (1 & 2), but does not appear to have been granted OTRS permissions until August 2010. It gives the appearance that Kmmcoy granted OTRS permissions when they were not qualified to do so. I have left a message for Kmccoy, but they do not seem to be very active. I'm sure there is nothing untoward happening here, but I am confused by how it appears and would appreciate it if someone could explain this. Thanks. Delicious carbuncle (talk) 17:12, 4 April 2011 (UTC)

The OTRS userright on commons is unrelated to actual OTRS access (as far as I'm aware all it does is let them use an edit filter to track tickets being added by non-OTRS members). Kmccoy was an OTRS volunteer at the time those tags were added. VernoWhitney (talk) 21:06, 7 April 2011 (UTC)

Query about usage of image

Recently, I got permission from the librarian from Special Collections at the Cal Poly Pomona University Library to release this image for fair use in the article California State Polytechnic University, Pomona. She e-mailed to both "permissions-en@wikimedia.org" and myself the following:

"Hello,
The photo of WK Kellogg and his horse Antez may be used in the article about Cal Poly Pomona being written by student Marco Guzman. We will supply him with a copy to upload in the near future. The image can be released under “Attribution-ShareAlike 3.0 Unported (CC BY-SA 3.0)”
Best regards,
D****** C*** A******
Special Collections Librarian"

She didn't add the link itself. Is this a constrain for its usage, or can I upload the image? Regards, -- Marco Guzman, Jr  Chat  19:01, 7 April 2011 (UTC)

If you never received a response, my apologies. I would be of the opinion that the image can be uploaded without issue. NW (Talk) 17:24, 28 September 2011 (UTC)

Misplaced Pages talk:Articles for creation/Louis Febre

Someone please sort this out? It looks like the author tried to add a ticket number or something. Thanks,  Chzz  ►  05:08, 19 April 2011 (UTC)

At some point it had an actual tag added and the ticket itself looks good, so that's fine and the tag can just be placed on the article's talk page if/when the article is approved. VernoWhitney (talk) 11:51, 19 April 2011 (UTC)

Election administrators needed for WP:ACE2011

Three election administrators are needed who are Wikimedia Foundation-identified editors who can oversee the election, including the SecurePoll voting system. Anyone who is interested, please indicate below. This can include any of the functionaries or any of the WMF-identified WP:OTRS volunteers, but this does not apply to any current arbitrators or ArbCom clerks.

Anyone interested in being an election administrator should please indicate so at Misplaced Pages:Arbitration Committee Elections December 2011/Coordination#Election administrators. –MuZemike 17:34, 15 November 2011 (UTC)

Image permission

Hello. Concerning the images: File:Atara-Thaer Atary.jpg and File:Beituniya-Khoury.jpg I provided permission emails from Thaer Atary and Joseph Khoury, respectively, at the file pages of each image. I tried accessing the emails a couple days ago but the links just redirected to my email account. I searched my inbox and I could not find them. To my knowledge, the emails had been verified here when the issue of permission came up previously. Is there a way you could check if the images were previously cleared? If not, do you know how I could access those emails? I would hate for the images to be deleted because of a dead link. Thank you. --Al Ameer son (talk) 02:43, 21 February 2012 (UTC)

Info-en-q turnaround time?

I recently (about 3-4 days ago) emailed the info-en-q address and haven't gotten any response yet. At what point should I assume that something went wrong with the email (my email system has been acting up...)? Thanks! Allens (talk | contribs) 19:28, 17 April 2012 (UTC)

Right now, we're a bit backlogged. It might take a week, give or take. I've found the ticket though, Ticket:2012041410008516. Feel free to leave a note at OTRS/N with that number if you don't get any response in a few days though. Rjd0060 (talk) 21:07, 17 April 2012 (UTC)
Understand; thanks! Allens (talk | contribs) 21:29, 17 April 2012 (UTC)

proposal that will impact mailing lists

see Misplaced Pages:Village pump (miscellaneous)#Time to do away with "no spam email" gimmick?. Beeblebrox (talk) 21:25, 22 July 2012 (UTC)

Translation copyright permission

Is the grants of license for donated media also the place for text permissions, specifically an English translation of a 19th Century German poem? That link talks about images, not text. --DThomsen8 (talk) 12:32, 7 September 2012 (UTC)

Nutshell advice isn't as helpful as it should be

The nutshell advice includes "To contact OTRS, please see Misplaced Pages:Contact us." When you go there, OTRS is not mentioned once. This incongruity should be addressed, but I don't know how. For people who are told to "contact OTRS", this is confusing. Thanks. Biosthmors (talk) 16:25, 1 September 2013 (UTC)

Thanks - I fixed the link to point to the correct place and clarified that it's on the page as "volunteer response team". Philippe Beaudette, Wikimedia Foundation (talk) 00:15, 29 September 2014 (UTC)

UTRS

I have only recently learnt of the existence of the Unblock Ticket Request System (UTRS). Could someone please write it up here or wherever is appropriate so that when I do a Misplaced Pages search for UTRS something comes up. — RHaworth (talk · contribs) 13:48, 14 June 2014 (UTC)

It's not related to OTRS so here probably wouldn't be appropriate. WP:UTRS already exists, it just doesn't detail the behind the scenes stuff. TParis (from memory) runs it so he might have an idea. Callanecc (talkcontribslogs) 14:28, 14 June 2014 (UTC)
Yep, the system is more like ACC than OTRS. When we created WP:UTRS page, we duplicated WP:ACC instead of WP:OTRS.--v/r - TP 17:09, 14 June 2014 (UTC)

Review of team-related edits

Hi. I would propose we make this change to the document. This would better reflect the current and appropriate practice of handling these types of disputes. This is also explained earlier in the document at this section. Thoughts? Rjd0060 (talk) 19:00, 25 September 2014 (UTC)

I've actually made a few more changes. Please see User:Rjd0060/Sandbox (permalink) for what I'd like to change it to. Rjd0060 (talk) 19:20, 25 September 2014 (UTC)

I largely agree with the edits, although maybe it would clarify things if " All Misplaced Pages edits must be supported by consensus" read instead "All Misplaced Pages edits must be in agreement, by OTRS agents or otherwise, with the standard collaborative editing process". This indicates that OTRS agents still have to follow the normal editing procedure when they make their edits; i.e they need to discuss the edits after making them if they are disputed. Second Quantization (talk) 08:34, 26 September 2014 (UTC)
In my last update I actually removed that line all together as it is clarified in the final sentence of the section. Rjd0060 (talk) 17:41, 26 September 2014 (UTC)

I agree with Second Quantization. It is not clear enough in that final sentence, as the current dispute regarding Dann52's actions on two different articles makes plain. Without mentioning BLP concerns, he ordered other editors not to revert him, and there were no serious BLP concerns. He made intimidating comments and waved "OTRS" like some kind of magic trump card overriding all other policies and guidelines.

OTRS volunteers must (1) use the collaborative editing process and (2) follow existing policies and guidelines, without exception. They should not act like some kind of shadow government above the law. The existing PAG include how to deal with BLP and privacy issues, so there is no need to mention OTRS at all. If there are BLP concerns, they should mention it in their edit summary, and the normal process for dealing with BLP matters will tread into effect. Then the normal collaborative way of dealing with it should be followed.

OTRS volunteers must realize that they are dealing with COI issues, and they must not act as proxies or meat puppets for COI individuals/organizations, who naturally will tend to steer content away from NPOV. OTRS volunteers are then placed into a minefield which tends to violate many policies, and they need to be very careful. Such COI individuals must not be treated any more favorably or differently than if they were trying to make disputed and controversial edits themselves. They must not get the idea that using OTRS is a way to circumvent policies. Anyone acting for them would also be covered by the same concepts we always use here--they should keep most of their activities to the article's talk page and provide guidance and information, but not make controversial edits themselves.

These points need to be made very clear (1) to OTRS volunteers, and also be stated very clearly (2) for the sake of other editors and the public who read this page. -- Brangifer (talk) 18:00, 28 September 2014 (UTC)

How can you agree with the user who is referring to a sentence that does not even exist within the page anymore? Regardless, I personally disagree and strongly believe the current information does reflect the current practice in an accurate and in summary form. It ultimately (clearly) states that ArbCom has the final say over any on-wiki user issues (as is the case with anything going on within the English Misplaced Pages) and that OTRS agents have no special authority. With regards to the internal workings of how our agents operate, I've already stated we will be working on ensuring people are aware of the clarifications are made. I, as an OTRS administrator, have nothing further to add on this subject as I feel as if I'm repeating myself at this point. (Other agents/admins may be commenting, of course) Rjd0060 (talk) 18:07, 28 September 2014 (UTC)
I was referring to emphasizing the "standard collaborative editing process." I can see no scenario where there would be any exception, including dealing with BLP issues. Can you name even ONE? If you can, then it needs to be included in existing PAG. OTRS should not be a method of circumventing, short circuiting, or getting around PAG, but a means of jump starting the process.
Secret information, OR, ignoring RS, and allowing COI individuals to steer content away from NPOV, are not options or alternatives to normal PAG. It was unfortunate that a volunteer, who is a relative newbie at Misplaced Pages, did exactly that.
Yes, it's good you are working on making sure volunteers understand the proper way to do things, but other editors and the public need to see it in print on the page here. Misplaced Pages's workings are based on openness, and hidden information raises suspicions, and when bad things happen it only confirms those suspicions, even if they are misguided. Any failure to work with editors who raise concerns here is unfortunate and will have a Streisand effect. You need to be more pro active and open. -- Brangifer (talk) 19:07, 28 September 2014 (UTC)

I'm an OTRS agent, and I totally disagree that the statement on the policy page that implies that OTRS edits may not be reverted without following the procedure there. Every edit I have ever made is subject to the same rules as everybody else's; so I have always understood, so I have been advised by more experienced OTRS volunteers, and I would not be willing to participate in the OTRS system under any other basis. Nothing I have ever done really depends upon confidential knowledge, though I'm sure others have worked in such situations. What I do on-wiki relies instead on the same use of judgement I would make if the request had been on-wiki. I do hope to be consulted or at least notified before reverting, but that is all that I have a right to expect. I agree with BullRangifer in general. I think the best way to bring the Dispute Resolution section into conformance with the fundamental policy that all editors are equal is to give this as an optional procedure, advisable primarily to those edits that specifically are stated to deal with matters involving privacy. All other disputes belong on the article talk page, or, if necessary, on one a applicable existing general WP administrative boards and DR practices. The efforts in progress to educate OTRS agents better are complementary to this; they do not replace editing by the community. The OTRS noticeboard is for matters involving the interface with the community that more appropriately can be discussed there, not as a replacement to the other boards. In particular, the function of the BLP noticeboard as a central place for such questions must be preserved. Anyone who wants to be a super-editor should start their own wiki. DGG ( talk ) 04:16, 29 September 2014 (UTC)