This is an old revision of this page, as edited by Drmies (talk | contribs) at 15:59, 8 April 2024 (→Airline rankings: ditto. two sections in and I have yet to see any secondary sources). The present address (URL) is a permanent link to this revision, which may differ significantly from the current revision.
Revision as of 15:59, 8 April 2024 by Drmies (talk | contribs) (→Airline rankings: ditto. two sections in and I have yet to see any secondary sources)(diff) ← Previous revision | Latest revision (diff) | Newer revision → (diff) An accepted version of this page, accepted on 8 April 2024, was based on this revision.UK-based consultancy, running an airline and airport review and ranking site
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| Formerly | Inflight Research Services |
|---|---|
| Founded | 1989 |
| Headquarters | London, United Kingdom |
| Website | skytraxratings |
Skytrax (originally known as Inflight Research Services) is a United Kingdom–based consultancy headquartered in London that runs an airline and airport review website.
Services
Skytrax conducts research for commercial airlines, as well as taking surveys from international travellers, to rate cabin staff, airports, airlines, airline lounges, in-flight entertainment, on-board catering, and several other elements of air travel. Apart from these evaluations, Skytrax has an airline forum where passengers give potential passengers insights and opinions about airlines. The website also hosts flight reviews, flight checks, and satisfaction surveys. Skytrax holds an annual World Airline Awards and World Airport Awards, as well as ranking airlines and airports.
Airport rankings
The world's five-star airports
Source:
World's best airports
| Rank (2023) |
Airport | Rank (2022) |
Rank (2021) |
|---|---|---|---|
| 1 |  Changi Airport
|
3 | 3 |
| 2 |  Hamad International Airport
|
1 | 1 |
| 3 |  Haneda International Airport
|
2 | 2 |
| 4 |  Incheon International Airport
|
5 | 4 |
| 5 |  Charles de Gaulle Airport
|
6 | 15 |
| 6 |  Istanbul Airport
|
8 | 17 |
| 7 |  Munich Airport
|
7 | 6 |
| 8 |  Zürich Airport
|
9 | 7 |
| 9 | Narita International Airport
|
4 | 5 |
| 10 |  Adolfo Suárez Madrid–Barajas Airport
|
16 | None |
World's cleanest airports
| Rank (2023) |
Airport | Rank (2022) |
|---|---|---|
| 1 | Haneda International Airport
|
1 |
| 2 | Singapore Changi Airport
|
2 |
| 3 | Hamad International Airport
|
3 |
| 4 | Chubu Centrair International Airport
|
None |
| 5 | Narita International Airport
|
5 |
| 6 |  Hong Kong International Airport
|
8 |
| 7 | Incheon International Airport
|
4 |
| 8 |  Helsinki Airport
|
None |
| 9 | Zurich Airport
|
9 |
| 10 |  Copenhagen Airport
|
None |
SkyTrax added anti–COVID-19 awards for airports in 2020.
World's best airport terminals
| Rank (2020) |
Airport terminal | Rank (2019) |
|---|---|---|
| 1 | Incheon International Airport – T2
|
— |
| 2 | Singapore Changi Airport – T3
|
2 |
| 3 |  Heathrow Airport – T2
|
4 |
| 4 | Charles de Gaulle Airport – T2M
|
— |
| 5 | Heathrow Airport – T5
|
1 |
| 6 | Munich Airport – T2
|
3 |
| 7 | Singapore Changi Airport – T4
|
6 |
| 8 | Haneda International Airport – International Terminal
|
7 |
| 9 |  Guangzhou Baiyun International Airport – T2
|
9 |
| 10 | Madrid-Barajas Airport – T4
|
9 |
World's best transit airports
| Rank (2020) |
Airport | Rank (2019) |
|---|---|---|
| 1 | Incheon International Airport
|
1 |
| 2 | Singapore Changi Airport
|
2 |
| 3 | Hamad International Airport
|
5 |
| 4 | Haneda International Airport
|
4 |
| 5 | Narita International Airport
|
7 |
| 6 | Hong Kong International Airport
|
3 |
| 7 |  Amsterdam Airport Schiphol
|
10 |
| 8 | Munich Airport
|
6 |
| 9 | Zurich Airport
|
9 |
| 10 | Frankfurt Airport
|
8 |
Investigations
In 2012, the online investigations company KwikChex filed five complaints with the UK Advertising Standards Authority (ASA) related to statements on the Skytrax website describing the volume and reliability of their reviews as well as the official status and update frequency of their ratings. The ASA ruled that there was no evidence that Skytrax had followed the robust procedures it claimed it had in place to check that all reviews were genuine. Although Skytrax argued that every review underwent a four-stage authentication process, it said it was unable to provide proof it had followed its own procedures, since customer emails were deleted 24 hours after a review was submitted. The authority upheld all five complaints and Skytrax agreed to modify some promotional wording.
References
- "AirlineQuality.com WHOIS, DNS, & Domain Info - DomainTools". Retrieved 10 May 2015.
- Mario Kossmann (2006). Delivering Excellent Service Quality in Aviation. Ashgate Publishing. pp. 67–71. ISBN 0-7546-4725-0.
- "Skytrax rates the world's best". Archived from the original on 19 February 2007. Retrieved 23 April 2007.
- World Airline Awards
- World Airport Awards
- "5-Star Airports". skytraxratings.com.
- "World's Top 100 Airports 2022".
- "World's Top 100 Airports 2022".
- "World's Top 100 Airports 2021".
- "World's Cleanest Airports 2023".
- "World's Cleanest Airports 2022".
- Marcus, Lilit (15 September 2020). "Rome's Fiumicino Airport awarded world's first five-star anti-Covid award". CNN.
- "About the COVID-19 Airport Ratings". Skytrax.
- "World's Best Airport Terminals 2020".
- "World's Best Airport Terminals 2019".
- "World's Best Transit Airports 2020".
- "World's Best Transit Airports 2019".
- "Skytrax airline quality claims under scrutiny". Travelmole. 8 November 2012. Retrieved 3 July 2019.
- "ASA Ruling on Skytrax Research". asa.org.uk.
- Engel Schmidl (13 November 2012). "Advertising Standards Authority calls out Tripadvisor and Skytrax for fake user reviews". SmartCompany.com.au. Retrieved 28 August 2019.