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Exotel Techcom

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Exotel Techcom is an Indian company that provides cloud-based voice-over-Internet protocol (VoIP) services, enabling users to make and receive calls and messages. It is based in Bengaluru.

History

Exotel was founded in July 2011 by Shivakumar Ganesan, Ishwar Sridharan, and Siddharth Ramesh. In 2012, Exotel raised its first seed funding round from Mumbai Angels and Blume Ventures, to develop cloud contact centers for small and medium-sized businesses in India. In 2013, Exotel introduced developer APIs in India.

In late 2020, A91 led a $5.4 million Series B funding round for Exotel.

In September 2021, Exotel raised $35 million in a Series C funding.

In January 2022, Exotel raised $40 million in a Series D financing round led by Steadview Capital.

Mergers and acquisitions

In February 2015, Exotel acquired Singapore-based voice recognition platform, Croak.it.

In June 2021, Ameyo, a cloud-based contact center services provider, was merged into Exotel. In November 2021, Exotel acquired Cogno AI.

In June 2024, Exotel launched multilingual autonomous contact centers.

Platform

Exotel has developed a telephone privacy platform that encrypts, and routes calls through its servers, allowing customers of online services to communicate with service providers without disclosing their actual mobile numbers. Its platform includes a contact center, application programming interfaces (APIs), and chat bots. The platform enables clients to interact with users through multiple touchpoints such as co-browsing, video communication, or web chat.

References

  1. ^ John, Nirmal (February 5, 2016). "Under cover, inside your cellphone". Fortune India.
  2. ^ Raghavendra, Sumanth (January 28, 2021). "Exotel's US$5.4 million Series B—an unusual startup funding story". The Ken.
  3. Ramakrishnan, N. (January 31, 2014). "In the cloud, calling SMEs". The Hindu Business Line.
  4. "Exotel: Your business phone line gets smarter". Moneycontrol.
  5. ^ Sriram, M. (January 20, 2022). "The rise, fall and resurrection of a startup: How Exotel persevered through a tumultuous decade". Moneycontrol.
  6. "Cloud Telephony startup Exotel gets Rs 2.5cr from Mumbai Angels, Blume". Reuters. March 5, 2016.
  7. Ghoshal, Abhimanyu (May 27, 2013). "India's Exotel Launches Smart Telephony API in Beta". TNW.
  8. "Exotel acquires Cogno AI to build a full-stack customer engagement platform". November 11, 2021 – via The Economic Times - The Times of India.
  9. SN, Vikas. "Customer engagement platform Exotel raises $40 million funding led by Steadview Capital". Moneycontrol.
  10. ^ Singh, Manish (January 4, 2022). "Cloud telephony startup Exotel raises $40 million". TechCrunch.
  11. "Cloud telephony start-up Exotel acquires voice recognition platform Croak.it". Business Standard.
  12. "Exotel, Ameyo join forces to address cloud-based contact centre services". June 29, 2021 – via The Economic Times - The Times of India.
  13. "Exotel acquires Cogno AI to build a full-stack customer engagement platform". November 11, 2021 – via The Economic Times - The Times of India.
  14. "Exotel unveils multilingual autonomous contact centers". June 27, 2024 – via The Hindu.
  15. "​Meet your next-gen telephone operator - Times Of India". The Times of India. March 29, 2013.
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