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Skytrax

Formerly	Inflight Research Services
Founded	1989
Headquarters	London, United Kingdom
Website	skytraxratings.com

Skytrax (originally known as Inflight Research Services) is a United Kingdom–based consultancy headquartered in London that runs an airline and airport review website.

Services

Skytrax conducts research for commercial airlines, as well as taking surveys from international travellers, to rate cabin staff, airports, airlines, airline lounges, in-flight entertainment, on-board catering, and several other elements of air travel. Apart from these evaluations, Skytrax has an airline forum where passengers give potential passengers insights and opinions about airlines. The website also hosts flight reviews, flight checks, and satisfaction surveys. Skytrax holds an annual World Airline Awards and World Airport Awards, as well as ranking airlines and airports.

Airline rankings

Five-star airlines

Skytrax awards five stars to its top 10–rated airlines. As of 2023, they are:

Former five-star airlines

Airline with the best airport services

Best inflight entertainment

Best aircraft cabin cleanliness

World's best regional airlines (short-haul flights)

World's best airline alliance

Airport rankings

The world's five-star airports

Source:

Country	City	Airport
Azerbaijan	Baku	Heydar Aliyev International Airport
Bahrain	Manama	Bahrain International Airport
China	Chengdu	Chengdu Tianfu International Airport
China	Haikou	Haikou Meilan International Airport
China	Shanghai	Shanghai Hongqiao International Airport
China	Shenzhen	Shenzhen Bao'an International Airport
Ecuador	Quito	Quito International Airport
Germany	Munich	Munich Airport
Hong Kong	Hong Kong	Hong Kong International Airport
Italy	Rome	Leonardo da Vinci–Fiumicino Airport
Japan	Nagoya	Chubu Centrair International Airport
Japan	Tokyo	Haneda International Airport
Japan	Tokyo	Narita International Airport
Oman	Salalah	Salalah International Airport
Qatar	Doha	Hamad International Airport,
Russia	Rostov-on-Don	Platov International Airport
Singapore	Singapore	Changi Airport
South Korea	Seoul	Incheon International Airport
Turkey	Istanbul	Istanbul Airport
United States	Houston	William P. Hobby Airport

World's best airports

Rank (2023)	Airport	Rank (2022)	Rank (2021)
1	Changi Airport	3	3
2	Hamad International Airport	1	1
3	Haneda International Airport	2	2
4	Incheon International Airport	5	4
5	Charles de Gaulle Airport	6	15
6	Istanbul Airport	8	17
7	Munich Airport	7	6
8	Zürich Airport	9	7
9	Narita International Airport	4	5
10	Adolfo Suárez Madrid–Barajas Airport	16	None

World's cleanest airports

Rank (2023)	Airport	Rank (2022)
1	Haneda International Airport	1
2	Singapore Changi Airport	2
3	Hamad International Airport	3
4	Chubu Centrair International Airport	None
5	Narita International Airport	5
6	Hong Kong International Airport	8
7	Incheon International Airport	4
8	Helsinki Airport	None
9	Zurich Airport	9
10	Copenhagen Airport	None

SkyTrax added anti–COVID-19 awards for airports in 2020.

World's best airport terminals

Rank (2020)	Airport terminal	Rank (2019)
1	Incheon International Airport – T2	—
2	Singapore Changi Airport – T3	2
3	Heathrow Airport – T2	4
4	Charles de Gaulle Airport – T2M	—
5	Heathrow Airport – T5	1
6	Munich Airport – T2	3
7	Singapore Changi Airport – T4	6
8	Haneda International Airport – International Terminal	7
9	Guangzhou Baiyun International Airport – T2	9
10	Madrid-Barajas Airport – T4	9

World's best transit airports

Rank (2020)	Airport	Rank (2019)
1	Incheon International Airport	1
2	Singapore Changi Airport	2
3	Hamad International Airport	5
4	Haneda International Airport	4
5	Narita International Airport	7
6	Hong Kong International Airport	3
7	Amsterdam Airport Schiphol	10
8	Munich Airport	6
9	Zurich Airport	9
10	Frankfurt Airport	8

Investigations

In 2012, the online investigations company KwikChex filed five complaints with the UK Advertising Standards Authority (ASA) related to statements on the Skytrax website describing the volume and reliability of their reviews as well as the official status and update frequency of their ratings. The ASA ruled that there was no evidence that Skytrax had followed the robust procedures it claimed it had in place to check that all reviews were genuine. Although Skytrax argued that every review underwent a four-stage authentication process, it said it was unable to provide proof it had followed its own procedures, since customer emails were deleted 24 hours after a review was submitted. The authority upheld all five complaints and Skytrax agreed to modify some promotional wording.

References

1. "AirlineQuality.com WHOIS, DNS, & Domain Info - DomainTools". Retrieved 10 May 2015.
2. Mario Kossmann (2006). Delivering Excellent Service Quality in Aviation. Ashgate Publishing. pp. 67–71. ISBN 0-7546-4725-0.
3. "Skytrax rates the world's best". Archived from the original on 19 February 2007. Retrieved 23 April 2007.
4. World Airline Awards
5. World Airport Awards
6. "The World's 5-Star Airlines". Skytrax.
7. aerotelegraph.com - "From Skytrax: Lufthansa has to hand back the fifth star" (German) 24 June 2022
8. ^ "World Airport Awards | SKYTRAX".
9. ^ Cite error: The named reference worldairlineawards.com was invoked but never defined (see the help page).
10. "World's Best Regional Airlines 2018". worldairlineawards.com. Retrieved 31 December 2018.
11. "The World's Best Airline Alliance in 2017". www.worldairlineawards.com.
12. "The World's Best Airline Alliance in 2018". www.worldairlineawards.com.
13. "World's Best Airline Alliance 2019". SKYTRAX.
14. "The World's Best Airline Alliance 2021". SKYTRAX. Retrieved 11 November 2021.
15. "World's Best Airline Alliance 2021". SKYTRAX.
16. "World's Best Airline Alliance 2022". SKYTRAX.
17. "World's Best Airline Alliance 2022". SKYTRAX.
18. "5-Star Airports". skytraxratings.com.
19. "World's Top 100 Airports 2022".
20. "World's Top 100 Airports 2022".
21. "World's Top 100 Airports 2021".
22. "World's Cleanest Airports 2023".
23. "World's Cleanest Airports 2022".
24. Marcus, Lilit (15 September 2020). "Rome's Fiumicino Airport awarded world's first five-star anti-Covid award". CNN.
25. "About the COVID-19 Airport Ratings". Skytrax.
26. "World's Best Airport Terminals 2020".
27. "World's Best Airport Terminals 2019".
28. "World's Best Transit Airports 2020".
29. "World's Best Transit Airports 2019".
30. "Skytrax airline quality claims under scrutiny". Travelmole. 8 November 2012. Retrieved 3 July 2019.
31. "ASA Ruling on Skytrax Research". asa.org.uk.
32. Engel Schmidl (13 November 2012). "Advertising Standards Authority calls out Tripadvisor and Skytrax for fake user reviews". SmartCompany.com.au. Retrieved 28 August 2019.

External links

• Official website
• Skytrax's channel on YouTube

• Business services companies of the United Kingdom
• Aviation in the United Kingdom