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Shaygan Kheradpir is a business and technology executive whose career has spanned telecommunications (Verizon CIO/CTO), financial services (Barclays COO/CTO), and networking technology (Juniper Networks CEO). He played a major role in initiatives such as FiOS at Verizon, TRANSFORM and Pingit mobile money at Barclays, and the Integrated Operating Plan (IOP) at Juniper.

Kheradpir was among the first to note the effects of commoditization on IT, and the need to orient IT programs around the consumerization of technology, in which people, not businesses, drive technology development. He holds a bachelors, masters, and doctorate degree in electrical engineering from Cornell University.

Early life and education

Shaygan Kheradpir was born in London in 1961 and grew up in Iran. He attended high school at Aiglon College in Switzerland. His father was an ear, throat and nose doctor. Kheradpir moved to the United States for university, earning a bachelors, masters and doctorate degree in electrical engineering from Cornell University.

Career

Early work

Shaygan Kheradpir's first job was at GTE Laboratories, where he worked on network routing, management, and control. According to The Wall Street Journal he "eventually became CIO there (GTE Corporation), earning respect for delivering new products on schedule."

Verizon

In 2000, GTE merged with Bell Atlantic to form Verizon Communications. Kheradpir initially served as the president of Verizon's e-business division, before becoming the company's first CIO/CTO. At Verizon, Kheradpir contributed to the company’s diversification into a broader range of telecommunications services, as well as the automation of operations.

In 2001 he formed small teams that were each responsible for coming up with and developing new product ideas. Kheradpir implemented a 30-day prototype cycle to rapidly test and modify new technologies in development. His team of approximately 7,000 staff often worked late hours, but getting a job at Verizon was still in high demand, due to the department's rapid pace of new product development. According to InfoWorld, his team "contributed to the development of Verizon's FiOS fiber optic video initiative and related DVR." In 2003 his team created iobi, which manages address books, caller ID and other features across devices. The Verizon One, a combination phone, router, modem and portable device, was developed from his department the following year. His division also reengineered many of Verizon's core systems, including call center, website, automated customer service systems, and integrated formerly separate systems from predecessor companies GTE, Bell Atlantic and NYNEX.

During Kheradpir's tenure at Verizon, the company reduced its information technology budget from six percent of revenue (the industry average) to four percent. From 2000 to 2003, he reduced IT staff by 20 percent and reduced purchasing from technology vendors by 30 percent. He negotiated aggressively with vendors to reduce prices and lobbied Verizon to eliminate its policy against purchasing IT equipment being auctioned on eBay by failed dot-com businesses. Many contract programming positions were out-sourced to lower-cost labor in India. Additionally, new software was installed that improved Verizon's utilization of IT hardware.

Barclays

In January 2011, Kheradpir joined Barclays as the Chief Operating Officer of the Global Retail & Business Bank, and was subsequently promoted to the Chief Operations and Technology Officer for the Barclays Group, reporting to Antony Jenkins. At Barclays, Kheradpir oversaw bank operations in 50 countries, and focused on "21st century industrialization" of the bank’s processes and the client/customer experience via the TRANSFORM program. When he first joined Barclays, he introduced a wave of new mobile technologies to the bank, including Barclays Pingit and Barclays Mobile Banking; he also pioneered the use of iPads in bank branches to optimize the customer experience, and launched a number of automation and big data programs at the bank.

Juniper Networks

Kheradpir became CEO of Juniper Networks in January 2014. At Juniper, he launched an Integrated Operating Plan (IOP) with four key elements: focusing on growth markets of cloud builders and High-IQ network providers; restructuring the product portfolio, go-to-market, and operations; reducing structural costs; and optimizing capital structure. The plan was welcomed by shareholders. In November 2014, Kheradpir resigned as CEO of Juniper. The company said Kheradpir’s departure was the result of a review of his leadership with respect to a customer negotiation, and that Kheradpir and the company have different perspectives on the matter.

Other activities and personal

From 2010 to 2013 he served on a board of the United States National Institute of Standards and Technology (NIST), known as the Visiting Committee on Advanced Technology. From 2007 to 2010, Kheradpir served on the Advisory Board of the YMCA. In 2007 he was named to CIO Magazine’s Hall of Fame. Kheradpir is a member of the Cornell University Engineering Council.

References

1. "Shaygan Kheradpir, Executive Biography". Verizon Communications.
2. Brown, Bob (November 13, 2013). "New Juniper CEO: Meet the real Shaygan Kheradpir". IT World.
3. Reardon, Marguerite (October 6, 2008). "Verizon bets big on network infrastructure". CNET.
4. Finnegan, Matthew (March 8, 2013). "Barclays appoints Shaygan Kheradpir as new CTO". CIO Magazine.
5. Brignall, Miles (February 16, 2012). "Barclays launches Pingit money-sending service for smartphones". The Guardian.
6. "Juniper Investor Day 2014" (PDF). Juniper Networks. October 30, 2014.
7. ^ Bulkeley, William (March 19, 2003). "For Clues to Why the Tech Sector Is Still Down, See Mr. Kheradpir". The Wall Street Journal. Retrieved October 31, 2014.
8. Lundberg, Abbie (July 15, 2006). "Message to CIOs: Ignore Consumer Technology at Your Own Risk". CIO Magazine.
9. ^ Soat, John (May 20, 2008). "The Consumer Effect In Beantown". Information Week. Cite error: The named reference "IIII" was defined multiple times with different content (see the help page).
10. Sperling, Ed (July 16, 2008). "Innovative IT Departments? Are You Kidding?". Forbes.
11. "Aiglon Curriculum". Aiglon Switzerland.
12. Reardon, Marguerit (August 25, 2010). "Cisco, Verizon push for 3D video and more". CNET News. Retrieved October 31, 2014.
13. ^ Boulton, Clint (September 2, 2014). "Juniper CEO: From CIO to CEO in Three Steps". The Wall Street Journal. Retrieved October 31, 2014.
14. ^ Margulius, David (December 4, 2006). "Entrepreneurial IT". InfoWorld.
15. ^ Trendall, Sam (November 13, 2013). "Juniper banks on Barclays man Kheradpir for CEO role". CRN Channel Web.
16. ^ Dragoon, Alice (April 1, 2005). "Sleepless In Manhattan". CIO Magazine.
17. Koch, Christopher (March 1, 2005). "A New Blueprint For The Enterprise". CIO Magazine. Retrieved October 30, 2014.
18. Carr, Nicholas (August 16, 2004). "As market power shifts to users, companies need to change the way they buy and manage IT to reap savings, says Nicholas Carr". Financial Times.
19. Mustoe, Howard (March 7, 2013). "Barclays Names Kheradpir Operating Chief Amid Jenkins Revamp". Bloomberg. Retrieved October 31, 2014.
20. "Transform programme: Becoming the Go-to bank" (PDF). Barclays PLC. February 13, 2013.
21. "Barclays appoints Shaygan Kheradpir as Chief Operations and Technology Officer". Barclays PLC. March 7, 2013.
22. "Award winning banking". Barclays PLC.
23. Swabey, Dave (March 8, 2013). "Barclays appoints new CTO to help drive strategic transformation". Information Age.
24. "Juniper Investor Day 2014" (PDF). Barclays PLC. October 30, 2014.
25. Tiernan, Ray (March 17, 2014). "Juniper: Cantor Fitzgerald Lauds New Focus". Barron’s.
26. Konrad, Alex (November 10, 2014). "Mysterious Customer Negotiation Leads To Sudden Ouster Of Juniper Networks CEO". Forbes. Retrieved November 11, 2014.
27. Linnane, Ciara (November 10, 2014). "Juniper Networks CEO Kheradpir resigns with immediate effect". MarketWatch.
28. "NIST Visiting Committee on Advanced Technology (VCAT)"
29. "YMCA of Greater New York Annual Report, 2007"
30. C. G. Lynch, et al, "The Revenue Generator", CIO Magazine, September 2007
31. "Cornell University School of Electrical and Computer Engineering, Advisory Council"

External links

• Shaygan Kheradpir's personal website
• Shaygan Kheradpir's Citizenship website
• Shaygan Kheradpir's Blog

Template:Persondata

• Living people
• 1961 births
• Chief operating officers
• American chief executives of manufacturing companies
• Cornell University alumni