A procedure is a document that instructs workers on executing one or more activities of a business process. It describes the sequence of steps, and specifies for each step what needs to be done, often including when the procedure should be executed and by whom.
Organizations typically document procedures in their published policy and procedures guide, or their standard operating procedure (S.O.P.) guide. A procedures manual or procedural manual typically gathers together a number of procedures used within an organisation, or for a specific set of functions. For example all airlines give their pilots a S.O.P which holds all the information regarding flying. While procedures typically detail high level steps, a Work Instruction would provide more detail, for example the tools to use and how precisely to use the tools to carry out the procedure.
References
- "The Key Difference Between a Policy, Process, & Procedure (and Why it Matters For Your Business!) - SweetProcess". SweetProcess. 2013-04-19. Retrieved 2017-01-25.
- "ISO 9001 Documentation - What is required? | 9001 Council". www.9001council.org. Retrieved 2017-01-25.
- Collections Trust, Developing a documentation procedural manual, accessed 28 June 2023
- Keene State College, Purchasing Manual, updated 30 October 2017, accessed 28 June 2023
- "What is a Work Instruction?". 2018-09-15. Retrieved 2019-11-20.
- "Implementing an ISO 9001 Quality Management System" (PDF). 2019-09-17. Retrieved 2019-09-17.
See also
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