Misplaced Pages

Latest revision as of 04:44, 9 January 2025

United Airlines, Inc.

IATA ICAO Call sign UA UAL UNITED
Founded	April 6, 1926 (98 years ago) (1926-04-06) as Varney Air Lines in Boise, Idaho
Commenced operations	March 28, 1931 (93 years ago) (1931-03-28)
AOC #	CALA014A
Hubs	Chicago–O'Hare Denver Houston–Intercontinental Los Angeles Newark San Francisco Washington–Dulles
Frequent-flyer program	MileagePlus
Alliance	Star Alliance
Fleet size	992
Destinations	360
Parent company	United Airlines Holdings
ISIN	US9100471096
Headquarters	Willis Tower, Chicago, Illinois, United States
Key people	Scott Kirby (CEO) Edward Philip (Chairman) Brett Hart (President)
Founder	Walter Varney
Employees	103,300 (2023)
Website	united.com

United Airlines, Inc. is a major airline in the United States headquartered in Chicago, Illinois. United operates an extensive domestic and international route network across the United States and all six inhabited continents primarily out of its seven hubs, with Chicago–O'Hare having the largest number of daily flights and Denver carrying the most passengers in 2023. Regional service is operated by independent carriers under the brand name United Express.

United was formed by the amalgamation of several airlines in the late 1920s, the oldest of these being Varney Air Lines, created in 1926 by Walter Varney who later co-founded the predecessor to Continental Airlines. In 1997, United became one of the five founding airlines of Star Alliance, of which it remains a member today. Since its merger with Continental in 2010, United consistently ranks as one of the world's largest airlines; it is currently first by the number of destinations served and fleet size, and second in terms of revenue and market capitalization.

History

United traces its roots to Varney Air Lines (VAL), which Walter Varney founded in 1926 in Boise, Idaho. Continental Airlines is the successor to Speed Lines, which Varney had founded by 1932 and whose name changed to Varney Speed Lines in 1934. VAL flew the first privately contracted air mail flight in the U.S. on April 6, 1926.

In 1927, William Boeing founded Boeing Air Transport to operate air mail routes under contract with the United States Post Office Department. In 1929, Boeing merged his company with Pratt & Whitney to form the United Aircraft and Transport Corporation (UATC) which then set about buying, in the space of just 28 months, Pacific Air Transport, Stout Air Services, VAL, and National Air Transport, as well as numerous equipment manufacturers at the same time. On March 28, 1931, UATC formed United Air Lines, Inc., as a holding company for its airline subsidiaries.

In, 1961 United Airlines completed its merger with Capital Airlines absorbing 7,000 employees and all of Capital’s routes and aircraft to become the world’s largest commercial airline.

In 1973, United Airlines became the first civil airline to carry an active President of the United States, when then-president Richard Nixon was on board of a regularly scheduled flight from Washington D.C to Los Angeles. The aircraft used, a McDonnell Douglas DC-10, therefore received the callsign "Executive One".

On February 11, 1986 United Airlines began service to 13 Pacific cities after the purchase of Pan American World Airways’ Pacific Division for $715 million.  After experiencing continued financial losses, Pan Am sold its routes between the United States and London to United.  On December 9, 1991, Pan American ceased operations after 64 years of operations.  United Airlines acquired its Latin American operations for $135 million.

In 1990, United Airlines placed the first order for the 777—128 units worth some $22 billion. At the time, United’s order was the largest ever for commercial aircraft. United was the launch customer of the type and was instrumental on the design and systems, working directly with Boeing.

In 1994, United founded Kion de Mexico, an aircraft ground services and airline related outsourcing company located at Mexico City International Airport. Kion mainly served United, but also served other airlines including Air Canada, Lufthansa, and US Airways (Star Alliance members). Services that Kion de Mexico offered included ramp service, customer service, and cargo management. In January 2009, the company ceased operations and sold its service contracts and equipment to Menzies Aviation.

In December 2002, due largely to the post-9/11 dropoff in air travel, as well as to poor relations between the corporation and one of its key labor unions, the International Association of Machinists, United Airlines filed for bankruptcy. It remained under court protection for more than three years. This enabled it to cut costs ruthlessly. Finally, in early 2006, it emerged from court protection and resumed normal operations.

In late 2006, Continental Airlines and United began merger discussions, which concluded successfully in 2010. The carriers planned to begin merging their operations in 2011. The merged airline began operating under a single air operator's certificate from the Federal Aviation Administration on November 30, 2011. On March 3, 2012, United and Continental merged their passenger service systems, frequent-flier programs, and websites, which virtually eliminated the Continental brand with the exception of its logo. On June 27, 2019, the parent company's name changed from United Continental Holdings to United Airlines Holdings.

In early 2024, the Federal Aviation Administration announced in March 2024 that it would increase safety oversight of United Airlines following a string of safety-related incidents. In October 2024, the FAA ended its enhance oversight after concluding its review.

Destinations and hubs

As of December 2024, United Airlines offers nonstop flights to 73 countries and 146 international and 214 domestic destinations, or regions across all six inhabited continents. It flies to more destinations across the globe than all other U.S.-based airlines put together.

Hubs

As part of its hub-and-spoke transport model, United currently operates seven hubs:

• Chicago–O'Hare (ORD): United's hub for the Midwest.
• Denver (DEN): United's primary domestic hub and busiest by number of flights.
• Houston–Intercontinental (IAH): United's hub for the South and gateway to Latin America.
• Los Angeles (LAX): United's secondary hub for the West Coast and a transpacific and Latin American gateway.
• Newark (EWR): United's primary hub for the East Coast and transatlantic gateway.
• San Francisco (SFO): United's primary hub for the West Coast and transpacific gateway.
• Washington–Dulles (IAD): United's secondary hub for the East Coast and transatlantic gateway.

Alliance and codeshare agreements

United Airlines is a member of the Star Alliance and has codeshare agreements with the following airlines:

• Air Canada
• Air China
• Air India
• Air Dolomiti
• Air New Zealand
• All Nippon Airways
• Asiana Airlines
• Austrian Airlines
• Avianca
• Azul Brazilian Airlines
• Boutique Air
• Brussels Airlines
• Cape Air
• Copa Airlines
• Croatia Airlines
• Egyptair
• Emirates
• Ethiopian Airlines
• Eurowings
• EVA Air
• Flydubai
• Hawaiian Airlines
• Lufthansa
• Silver Airways
• Singapore Airlines
• South African Airways
• Swiss International Air Lines
• TAP Air Portugal
• Thai Airways International
• Turkish Airlines
• Virgin Australia

Fleet

As of January 2025, the United Airlines fleet consists of 994 mainline aircraft, making it the largest commercial airline in the world. United Airlines operates a mix of Airbus and Boeing narrow-body and all Boeing wide-body aircraft. Additionally, United operates more widebody aircraft than any other U.S. carrier.

Cabin

United Polaris

United Polaris is the airline's international business class product. The Polaris seat converts into a 6-foot-6-inch (1.98 m) flatbed and has multiple storage areas, multiple charging ports, lumbar support, and improved dining and amenities.

Polaris seats can be found on all Boeing 757-200s, Boeing 767s, Boeing 777-300ERs, and Boeing 787 Dreamliners, and internationally configured Boeing 777-200ERs. On the 757s, Polaris is configured in a 2-2 seat configuration, so window passengers do not have direct aisle access. On widebody aircraft, the cabins are configured to provide aisle access to every passenger, with 767s featuring a 1-1-1 seat configuration while 777s and 787s have a 1-2-1 seat configuration.

Polaris passengers check in at separate counters and can use priority security screening lanes where available. In-flight services include pre-departure beverages, table linens and multi-course meals. Passengers are also given priority with boarding and baggage handling and access to the United Polaris Lounge, United Club or partner airline lounges.

United First and United Business

United First is the highest class of service on domestically configured aircraft. When such aircraft are used on international services to Mexico, Central America and the Caribbean (excluding Puerto Rico), this cabin is branded as United Business. Seats on narrowbody aircraft have a 38-inch (97 cm) seat pitch, while domestically configured Boeing 777-200s feature fully-flat-bed seats that alternate facing forward and backwards in 2-4-2 configuration. Passengers receive priority boarding and baggage handling, pre-departure beverages, complimentary meals and separate check-in desks.

In 2015, United released its new domestic first-class seat design. The new leather seats feature cradling headrests, granite cocktail tables, and a tablet stand. These seats debuted on Airbus A320 family aircraft and were eventually rolled out on all domestic aircraft.

In 2019, it was announced that United was increasing first and business class seats "by 1,600" across all their aircraft in their fleet, in part by introducing the Bombardier CRJ550, a premium-heavy 50-seat regional jet, for which United is the launch customer of.

United Premium Plus

Premium Plus is United's international premium economy product. Premium Plus seats can be found on all internationally configured widebody aircraft, with a 2-2-2 seat configuration on Boeing 767s, 2-3-2 on 787s, and 2-4-2 on 777s. Premium Plus is also available on premium transcontinental and selected Hawaii flights operated with internationally configured widebody aircraft.

Compared to United Economy or Economy Plus, Premium Plus offers more comfort and amenities. Premium Plus recliner seats are wider, have more legroom, and are equipped with leg rests and footrests. Upgraded dining is served on china dinnerware with free alcoholic beverages. Passengers are provided with a more luxurious blanket and pillow, along with an amenity kit (on international flights). The first aircraft with these seats were flying in mid-2018, and the full service launched in 2019. During the interim period, these seats were sold as part of Economy Plus.

United Economy

United Economy class is available on all aircraft and usually has a pitch of 31 inches (79 cm) and a recline of 2 to 5 inches (5.1 to 12.7 cm). Economy seats on Airbus A321, Boeing 737 MAX, Boeing 767, Boeing 787, and Boeing 757-200, and most Boeing 777 aircraft feature a personal touchscreen television at the back of each seat. Some Airbus A319, A320, Boeing 737, Boeing 757-300, and domestically configured Boeing 777-200 aircraft feature only personal device entertainment streamed from the onboard WiFi system. Some Boeing 737 aircraft feature DirecTV. United plans to add a personal touchscreen television at the back of each seat on all Airbus and Boeing aircraft by the end of 2025 as part of its United NEXT interior, featuring 4K screens and Bluetooth pairing for headphones.

Food is available for purchase on domestic, Caribbean, and some Latin American flights. These include snacks, fresh meals, and snack boxes, depending on flight time and distance. Meals are complimentary on all other international flights. Beverages and small snacks are complimentary in economy class on North America flights. Alcoholic beverages are available for purchase on North America flights; beer and wine are complimentary on long-haul international flights. On flights where meals are served, a cocktail snack with a beverage is served shortly after takeoff, followed by a main course and dessert. Longer international flights feature a pre-arrival meal, which usually consists of a light breakfast or sandwich.

Economy Plus

Economy Plus seats are located in the front few rows and exit rows of the economy cabin on all aircraft and have 2 inches (5.1 cm) more recline and at least 5 to 6 inches (13 to 15 cm) of additional pitch, totaling 4 to 7 inches (10 to 18 cm) of recline and 35 to 37 inches (89 to 94 cm) of pitch.

Economy Plus is complimentary for all MileagePlus Premier members. Premier 1K, Platinum and Gold members may select an Economy Plus seat during booking, while Silver members can select an Economy Plus seat at check-in.

Basic Economy

Basic Economy is available on select routes. Intended to be United's lowest fare, Basic Economy fares provide most of the same inflight services and amenities as standard Economy. With Basic Economy, passengers do not get to select their seats. They are often placed in the rear of the aircraft. Carry-on luggage is not allowed; however, passengers may bring a smaller personal item that can be placed under the seat in front of them.

Passengers booking in Basic Economy cannot use some MileagePlus and Premier member benefits, such as complimentary upgrades.

In-flight Facility

On 6 January 2025, it was reported that United will be testing Wi-Fi internet services from Starlink beginning February.

Reward programs

Frequent flyer programs

MileagePlus is the frequent flyer program for United Airlines. Published MileagePlus Premier tiers are Premier Silver, Premier Gold, Premier Platinum, and Premier 1K. Unpublished tiers include United Global Services and Chairman's Circle.

As United is a Star Alliance member, customers reaching certain qualifications are entitled to certain benefits which may be used across the entirety of the Star Alliance network. Premier Silver customers are given Star Alliance Silver status, while Premier Gold customers and higher are given Star Alliance Gold status.

Airport lounges

United Club is the airline lounge associated with United Airlines and United Express carriers. The United Club replaced the former United Red Carpet Club and Continental Airlines Presidents Club prior to United Airlines' merger with Continental.

Polaris lounges are lounges available exclusively to long-haul travelers in United's Polaris business class cabin, as well as passengers in first and business class on Star Alliance carriers. Amenities include à la carte dining, shower facilities, and sleeping pods.

Corporate affairs

Business trends

The key trends of United Airlines are (as of the financial year ending 31 December):

Ownership and structure

United Airlines, Inc., is publicly traded through its parent company, United Airlines Holdings, Inc., which is a Delaware corporation, on the New York Stock Exchange NYSE: UAL, with a market capitalization of over US$21 billion as of January 2018. United's operating revenues and operating expenses comprise nearly 100% of the holding company's revenues and operating expenses.

Headquarters and other facilities

United Airlines headquarters are located at the Willis Tower, 233 South Wacker Drive, Chicago, Illinois.

In 2007, United had moved its headquarters from Elk Grove Township, a suburb of Chicago, to 77 West Wacker Drive in the Chicago Loop after receiving US$5.5 million in incentives from the City of Chicago.

Then in 2010, United accepted the City of Chicago's offer of US$35 million in incentives, including a US$10 million grant, for United to move its remaining 2,500 employees out of Elk Grove Township to the Willis Tower (formerly the Sears Tower) in the Chicago Loop. On May 31, 2012, United opened its operations center, which occupied twelve floors there. In 2019 United renewed its lease at Willis Tower, originally ending in 2028 and now set to expire in 2033, and plans to construct a roof deck and a 30,000 sq ft (2,800 m) dining hall on the fourth floor.

The former headquarters campus at Elk Grove Township was gradually annexed into the Village of Mount Prospect, and serves as an IT operations facility, with a new 172,000 sq ft (16,000 m) data center constructed in 2013.

United maintains a large presence in downtown Houston, having leased 225,000 sq ft (20,900 m) of space (seven floors) for occupancy in 2017.

United has training facilities for its flight crews in Denver and Houston, a major aircraft maintenance center in San Francisco, and call centers in Houston and Chicago.

On September 24, 2020, United Airlines announced that it will roll out a new COVID-19 testing program for passengers from October 15 that year. Initially, testing was only available for passengers traveling to Hawaii from San Francisco International Airport.

Corporate identity

Brand image

The pre-merger United logo, commonly nicknamed the "tulip", was developed in the early 1970s by the designer Saul Bass as part of a new brand image. The logo represented the airline's monogram as well as a modernized version of the airline's shield logo which had been adopted in the 1930s, but fell out of use by the late 1960s. The ribbon-like rendering has also been said to symbolize the motion of flight. In 2010, United announced they would be merging with Continental Airlines and as a result, the combined airline would keep the United name but discontinue using the tulip logo and use the Continental Airlines "globe" identity and livery instead, designed in 1991 by the Lippincott company.

Marketing themes

United's earliest slogan, "The Main Line Airway", emphasized its signature New York-Chicago-San Francisco route, and was replaced in 1965 with "Fly the Friendly Skies", which was in use until 1996 in its first iteration. The "It's time to fly" slogan was created in 2004. After the merger of United and Continental in October 2010, the slogan changed to "Let's fly together" until September 2013, when United announced a return of the "Fly the Friendly Skies" slogan in an ad campaign to start the following day. The resurrected slogan would be accompanied by the 1924 George Gershwin song "Rhapsody in Blue" as its theme song, and a voiceover provided by Matt Damon.

United had licensed its theme song, "Rhapsody in Blue", from Gershwin's estate for US$500,000 (equivalent to $2,677,193 in 2023) in 1976. "Rhapsody" would have entered the public domain in 2000, but the Copyright Term Extension Act of 1998 extended its copyright another 20 years until January 1, 2020, when it officially entered on the Public Domain. United announced that it would continue to use "Rhapsody in Blue" as its theme song following the merger with Continental.

Environmental initiatives

Because over 98 percent of United's greenhouse gas emissions are from jet fuel, its environmental strategy has focused on operational fuel efficiency initiatives and investments in sustainably produced, low-carbon alternative fuels.

On August 23, 2011, United Continental Holdings, Inc., announced a conversion to paperless flight decks and projected that by the end of the year, 11,000 iPads will have been deployed to all United and Continental pilots. Each iPad, which weighs less than 1.5 pounds (0.68 kg), will replace approximately 38 pounds (17 kg) of paper operating manuals, navigation charts, reference handbooks, flight checklists, logbooks, and weather information. The green benefits include reductions in paper use, printing, and fuel consumption. The shift to a paperless system not only streamlines the flight process but also significantly enhances operational efficiency by ensuring pilots have the most up-to-date information readily available.

On November 7, 2011, United flew the world's first commercial aviation flight on a microbially-derived biofuel. The aircraft was fueled with 40 percent Solajet, which is Solazyme's algae-derived renewable jet fuel, and 60 percent petroleum-derived jet fuel. This flight was operated by the Eco-Skies Boeing 737-800 aircraft from Houston to Chicago-O'Hare.

On January 15, 2013, Aviation Partners Boeing (APB), a joint venture between Aviation Partners Inc. and Boeing, announced that United had agreed to replace the Blended Winglets on its Boeing Next Generation 737 aircraft with APB's Split Scimitar Winglet (SSW), significantly reducing drag. Once the SSWs are installed, it is estimated that APB's winglet technology will save United more than $250 million annually in fuel costs.

On June 30, 2015, United invested US$30 million in Fulcrum BioEnergy, an alternative fuel company. Fulcrum's alternative fuel is produced through a clean and efficient thermochemical process and reduces lifecycle carbon emissions by more than 80 percent. As part of its investment, United will work with Fulcrum to develop up to five alternative fuel refineries near its U.S. hubs. These refineries will produce up to 180 million U.S. gallons (680 million liters) of sustainable aviation alternative fuel per year, and United will have the opportunity to purchase at least 90 million U.S. gallons (340 million liters) per year for a minimum of 10 years, making it the largest aviation alternative fuel commitment to date.

On March 11, 2016, United became the first airline in the world to fly on commercial-scale quantities of such fuels on a continuous basis, which were procured from AltAir Fuels. This fuel was produced from sustainable feedstocks such as non-edible natural oils and agricultural wastes and is expected to provide a greater than 60 percent reduction in carbon dioxide emissions on a lifecycle basis when compared to traditional jet fuel. United has agreed to purchase up to 15 million U.S. gallons (57 million liters) of sustainable alternative fuel from AltAir Fuels for use in Los Angeles over a three-year period.

In 2016, United began partnering with Clean the World to repurpose items from the airline's international premium class amenity kits and donate the hygiene products to those in critical need. Clean the World provides hygiene education and soap to promote handwashing, which helps prevent hygiene-related deaths. During the first year of this partnership, United expected to divert 60,000 pounds (27,200 kg) of material that otherwise would have gone to landfills.

In 2017 United started a partnership with Audubon International to protect raptors—including hawks, ospreys and owls—in and around New York-area airports and resettle the birds-of-prey at suitable golf course habitats where the species are more likely to thrive.

Worker relations

All United Airlines pilots are represented by the Air Line Pilots Association. A new Joint Collective Bargaining Agreement was ratified by a majority of the United/Continental pilots on December 15, 2012, which struck down a scope clause that disallowed Continental from outsourcing the flying of regional jets with 70 or more passenger seats.

United Airlines was the first airline to see a successful unionization of flight attendants when the Association of Flight Attendants was founded in 1945 by five United Airlines flight attendants. The AFA has represented flight attendants from United Airlines since.

In January 2021, as a plan to reduce its costs in 2023, United Airlines offered its employees voluntary leave options with pay or health benefits.

In April 2021, United Airlines announced that within the next decade, half its pilot cadets in the United Aviate Academy would be female or people of color.

Accidents and incidents

• NC13304
• NC13357
• Flight 4
• United Airlines Newark Airport Crash
• NC13319
• NC13355
• NC16073
• NC16074
• NC18108
• NC16066

• NC16086
• NC25678
• NC18146
• 41-24027
• NC25675
• NC30065
• NC30051
• NC19947
• NC30050
• Flight 521
• Flight 608
• Flight 624
• NC17713

• United Airlines Flight 129
• Flight 129
• Flight 610
• Flight 615
• N31230
• N17109
• N37512
• Flight 409
• Flight 629
• Flight 718
• Flight 736

• Flight 826
• Flight 859
• Flight 297
• Flight 823
• Flight 389
• N37519
• N6339C
• Flight 227
• N7465
• N7431
• N7429
• N7425U
• Flight 266

• N9005U
• Flight 553
• Flight 2860
• Flight 696
• Flight 173

• Flight 2885
• Flight 811
• Flight 232
• Flight 2415

• Flight 585
• Flight 6291
• Flight 5925
• Flight 826
• Flight 863
• Flight 1448

• Flight 175
• Flight 93
• Flight 1015
• N332UA

• N816UA
• Flight 663
• N553UA
• Flight 3411
• Flight 1175
• N26123

• Flight 328

Source: United Airlines Accidents and Incidents History at Aviation Safety Network.

Controversies and passenger incidents

Animal transport

In 2013, after pressure from PETA, United announced that it would no longer transport monkeys to laboratories. United was the last North American passenger airline to transport these animals to laboratories. United flies more animals and has longer flight stage length than any other US airline, and accounted for one third of animal deaths of US airlines between 2012 and 2017.

Effective March 20, 2018, the PetSafe program was suspended with no new reservations for cargo transport of pets accepted. This came after United announced plans to mark pet carriers in the passenger cabin with bright tags and legislation was introduced in the United States House of Representatives and United States Senate banning the placement of pets in overhead compartments. This was in response to a dog death after a passenger placed it in the overhead compartment following flight attendant instructions, but the flight attendant denied knowing that the luggage contained a dog.

Cyber security issues

United awarded airline miles as "bug bounties" to hackers who could identify gaps in the carrier's web security. Two hackers have each been rewarded with 1 million miles of air travel as of July 15, 2015. This cybersecurity program was announced a few weeks after the company experienced two software glitches. The first incident delayed 150 United flights on June 2 due to a problem with its flight dispatching system. Six days later, United's reservation system delayed flights by not allowing passengers to check-in. In addition to the "bug bounty" program, United said it tests systems internally and engages cybersecurity firms.

In July 2019, security researcher Sam Jadali exposed a catastrophic data leak known as DataSpii, involving clickstream data provider DDMR and marketing intelligence company Nacho Analytics (NA). NA granted its members access to real-time data, including the ability to observe United Airlines passengers checking into their flights through the United website. The Washington Post highlighted how DataSpii resulted in the dissemination United passenger information including last names and flight confirmation numbers. The disseminated data also enabled the viewing of United customers' current geographic locations as they checked into their flights via the United website. DataSpii harvested data from millions of Chrome and Firefox users through compromised browser extensions, exploiting United's method of embedding personally identifiable information (PII) directly within the URLs. Jadali's investigation revealed that DDMR facilitated rapid dissemination of this data to additional third parties, often within minutes of acquisition, endangering the privacy of the sensitive data collected.

Privacy concerns

In February 2019, privacy concerns arose after it emerged that United had installed cameras in some seat backs. United said that the cameras were "not activated", but journalists reported that malicious hackers could still potentially enable the cameras to spy on passengers.

Mail-scan fraud

In February 2021, United Airlines was fined $49 million by the United States Department of Justice on charges of fraud on postal service contracts for transportation of international mail. According to investigators, between 2012 and 2015 United submitted delivery scan data to make it appear that United and its partner airlines complied with International Commercial Air requirements with accurate delivery times when in fact they were automated delivery scans with aspirational delivery time. Some employees within United worked to hide this fact from the United States Postal Service.

Flight 976

United Airlines Flight 976 was a regularly scheduled flight from Ministro Pistarini International Airport, Buenos Aires to John F. Kennedy International Airport, New York City on October 19, 1995. Prior to takeoff, an investment banker became disruptive after consuming two glasses of champagne, began threatening crew members and attempted to pour his own drinks, against airline and federal regulations. After takeoff, the banker was served two more glasses of red wine, after which the crew refused to serve him more alcohol due to his apparent intoxication. When his requests for more alcohol were denied, he pushed over a female flight attendant, climbed onto a service trolley, took off his pants and defecated, used linen napkins as toilet paper, wiped his hands on various service counters and tracked feces throughout the aircraft, after which he entered a lavatory and locked himself in. A request to divert to Luis Muñoz Marín International Airport in San Juan, Puerto Rico, was denied due to the security risks created by the presence of the President of Portugal Mário Soares, Argentinian foreign minister Guido di Tella and their security details on the flight. The disruptive passenger was arrested by the FBI after landing in New York and charged with interfering with a flight crew and threatening a flight attendant. He later pleaded guilty to the latter charge and was fined $5,000 (having previously agreed to reimburse the airline for its cleanup costs and all the other passengers their airfare, which amounted to nearly $50,000) and given two years' probation. The incident was later dubbed the worst ever case of air rage.

2017 passenger removal

On the evening of April 9, 2017, a passenger was forcibly removed by law enforcement from United Airlines flight 3411 at Chicago-O'Hare, bound for Louisville. United announced that it needed four seats for airline staff on the sold-out flight. When no passengers volunteered after being offered vouchers worth $800, United staff selected four passengers to leave. Three of them did so, but the fourth, a doctor named David Dao, declined as he said that he had patients to treat the following morning. He was pulled from his seat by Chicago Department of Aviation security officers and dragged by his arms down the aisle. Dao sustained a concussion, broken teeth and a broken nose among other injuries. The incident was captured on smartphone cameras and posted on social media, triggering angry public backlash. Afterwards, United's then-chief executive officer, Oscar Munoz, described Dao as "disruptive and belligerent", apologized for "re-accommodating" the paying customers, and defended and praised staff for "following established procedures". He was widely criticized as "tone-deaf". Munoz later issued a second statement calling what happened a "truly horrific event" and accepting "full responsibility" for it. After a lawsuit, Dao reached an undisclosed settlement with United and airport police. In the aftermath, United's board of directors decided that Munoz would not become its chairman and that executive compensation would be tied to customer satisfaction. Following this incident, passenger complaints increased by 70 percent.

Summer 2023 operational crisis

Beginning on Saturday, June 24, 2023, severe weather along the Eastern Seaboard triggered an operational crisis for United Airlines similar to the 2022 Southwest Airlines scheduling crisis whereby at least 150,000 passengers were affected by delays, cancellations, and diversions. United Airlines CEO Scott Kirby initially blamed FAA understaffing as the root cause of hundreds of cancellations, however, United States Secretary of Transportation Pete Buttigieg pushed back on these claims citing industry funded research.

See also

• Air transport in the United States
• Transportation in the United States
• List of airlines of the United States
• List of airports in the United States
• Hemispheres, United Airlines' Inflight Magazine
• Varney Air Lines
• Continental Airlines, which merged with United Airlines in 2010

References

1. ^ Berryman, Marvin E. "A History of United Airlines". United Airlines Historical Foundation. Archived from the original on September 3, 2013. Retrieved December 3, 2014.
2. "The Boeing Logbook: 1927–1932". Boeing. Archived from the original on January 7, 2015. Retrieved December 3, 2014.
3. ^ "Airline Certificate Information – Detail View". av-info.faa.gov. Federal Aviation Administration. August 11, 1938. Archived from the original on September 4, 2015. Retrieved January 11, 2015. Certificate Number CALA014A
4. "United Airlines". flightradar24. Archived from the original on May 14, 2024. Retrieved November 25, 2024.
5. "United Airlines". Flight Connections. Archived from the original on January 8, 2024. Retrieved December 19, 2024.
6. "United's New CEO Eyes Union Cooperation to Avoid Staff Cuts in Pandemic Crisis". CNBC. May 20, 2020. Archived from the original on May 21, 2020. Retrieved May 20, 2020.
7. "United Airlines Names Edward 'Ted' Philip as Non-Executive Chairman of Its Board of Directors". May 27, 2021. Archived from the original on October 29, 2022. Retrieved October 10, 2022.
8. "Brett J. Hart Named President of United Airlines". Archived from the original on June 1, 2020. Retrieved May 29, 2020.
9. "United Airlines, Inc. 2022 Annual Report (Form 10-K)". sec.gov. U.S. Securities and Exchange Commission. February 16, 2023. Retrieved March 17, 2022.
10. "Star Alliance Facts and Figures" (PDF). Star Alliance. March 31, 2014. Archived from the original (PDF) on October 16, 2015. Retrieved April 4, 2014.
11. "Chicago O'Hare Airport". Archived from the original on January 23, 2024. Retrieved January 8, 2024.
12. "Denver International Airport". Archived from the original on April 8, 2024. Retrieved January 8, 2024.
13. "Continental Airlines and United merge in $8.5 billion all-stock merger of equals | Experience". Archived from the original on February 8, 2022. Retrieved February 8, 2022.
14. "Walter T. Varney". Nevada Aerospace Hall of Fame. 2011. Archived from the original on February 20, 2018. Retrieved February 19, 2018.
15. Fredericks, Darold (November 29, 2010). "Walter Varney Airfield and United Airlines". San Mateo Daily Journal. Archived from the original on December 20, 2010. Retrieved October 30, 2023.
16. David Fuscher; Bill Garvey. "History of Flight in the US – Seventy-Five Years United". Archived from the original on January 16, 2013. Retrieved February 19, 2018.
17. "The Boeing Logbook: 1927–1932". Boeing. Archived from the original on August 4, 2012. Retrieved February 19, 2018.
18. "History of UAL Corporation". FundingUniverse. Archived from the original on October 21, 2012. Retrieved December 12, 2012.
19. James, Nancy (August 10, 2023). "United Airlines Seat Upgrade Eligibility & Upgrade Types". Archived from the original on November 2, 2023. Retrieved November 2, 2023.
20. "Timeline (entry for March 28, 1931)". United Airlines. Archived from the original on March 15, 2004.
21. UAHF, UAHF (October 2, 2024). "Mergers". The United Airlines Historical Foundation. Archived from the original on June 1, 2022. Retrieved October 28, 2024.
22. Musgrave, Paul (December 24, 2021). "Richard Nixon's Last Christmas Trick". Foreign Policy. Archived from the original on October 30, 2023. Retrieved October 16, 2023.
23. "United Airlines Historical Foundation". www.uahf.org. Retrieved October 29, 2024.
24. Cole, Rachael (October 2, 2024). "Boeing 777". Brutannica. Archived from the original on July 17, 2024. Retrieved October 28, 2024.
25. Staff (December 9, 2002). "United Airlines files for bankruptcy". The Guardian. ISSN 0261-3077. Archived from the original on February 28, 2024. Retrieved November 13, 2023.
26. "A leaner United Airlines climbs out of bankruptcy". The New York Times. February 1, 2006. Archived from the original on November 13, 2023. Retrieved November 13, 2023.
27. S. Carey; M. Trottman; D. K. Berman (December 13, 2006). "UAL, Continental Discuss Merger As AirTran Presses Bid for Midwest". The Wall Street Journal. Archived from the original on October 14, 2007. Retrieved December 13, 2006.(subscription required)
28. Andrew Ross Sorkin; Jeff Bailey (December 12, 2006). "United and Continental Discussing Possible Merger". The New York Times. Archived from the original on August 14, 2018. Retrieved February 19, 2018.
29. Thomas J. Sabatino Jr. "Form 8-K Continental Airlines Inc". sec.org. United States Securities and Exchange Commission. Archived from the original on November 20, 2015. Retrieved November 19, 2015.
30. Clark, Andrew (September 19, 2010). "United, Continental Fliers to See Merger Changes Start in 2011". The Guardian. Archived from the original on September 19, 2011. Retrieved October 31, 2023.
31. Linda Blachly (December 1, 2011). "FAA approves single operating certificate for United, Continental merger". Air Transport World. Archived from the original on February 5, 2012. Retrieved December 9, 2012.
32. Paul Riegler. "United and Continental Complete Computer System and Web Site Merger". Frequent Business Traveler. Archived from the original on December 24, 2013. Retrieved March 6, 2012.
33. "United Airlines Strips 'Continental' from parent company's name". Bloomberg News. June 27, 2019. Archived from the original on June 29, 2019. Retrieved June 29, 2019.
34. "United Postpones Start of Faro, Cebu Due to FAA Restrictions – Cranky Flier". April 7, 2024. Archived from the original on April 10, 2024. Retrieved April 10, 2024.
35. "US FAA ends enhanced oversight of United Airlines after safety review | Reuters". www.reuters.com. Retrieved January 8, 2025.
36. "Corporate Fact Sheet". Hub. United Airlines. Archived from the original on November 7, 2018. Retrieved November 10, 2018.
37. "United Airlines Strengthens Global Network, Adding New Nonstops to Africa, India and Hawaii" (Press release). United Airlines. September 9, 2020. Archived from the original on May 20, 2021. Retrieved July 28, 2021.
38. Gran, Ben (May 24, 2024). "The Best Airlines for International Travel". www.fool.com. Retrieved September 13, 2024.
39. "United Airlines Flights and Destinations - FlightConnections". www.flightconnections.com. December 19, 2024. Retrieved December 19, 2024.
40. "United - Newsroom - Corporate Fact Sheet". United - Newsroom. Retrieved September 19, 2024.
41. "United's hub information and fact sheet page". United Airlines. Retrieved November 10, 2024.
42. "United Airlines - passenger traffic at main hubs". Statista. Retrieved October 18, 2024.
43. "Airport Fact Sheets, Denver International Airport". United Airlines. Archived from the original on July 11, 2015. Retrieved June 22, 2015.
44. "United Airlines - passenger traffic at main hubs". Statista. Retrieved October 18, 2024.
45. "Airport Fact Sheets, Houston George Bush Intercontinental Airport". United Airlines. Archived from the original on July 10, 2015. Retrieved June 22, 2015.
46. "Airport Fact Sheets, Los Angeles International Airport". United Airlines. Archived from the original on July 11, 2015. Retrieved June 22, 2015.
47. "Airport Fact Sheets, Liberty International Airport". United Airlines. Archived from the original on July 11, 2015. Retrieved June 22, 2015.
48. "Airport Fact Sheets, San Francisco International Airport". United Airlines. Archived from the original on July 11, 2015. Retrieved June 22, 2015.
49. "Airport Fact Sheets, Washington Dulles International Airport". United Airlines. Archived from the original on July 11, 2015. Retrieved June 22, 2015.
50. "Profile on United Airlines". Centre for Aviation. Archived from the original on October 30, 2016. Retrieved October 30, 2016.
51. "Air Canada / United Begins flydubai Codeshare in 2Q23". AeroRoutes. Archived from the original on July 7, 2023. Retrieved February 9, 2024.
52. Liu, Jim (January 20, 2020). "United resumes Lufthansa codeshare to Russia from Feb 2020". Routesonline. Archived from the original on January 30, 2020. Retrieved January 20, 2020.
53. "Virgin Australia and United Airlines launch codeshare". Virgin.com. December 15, 2021. Archived from the original on January 8, 2023. Retrieved July 8, 2022.
54. "United Airlines Fleet Details". flightradar24.com. Retrieved January 3, 2024.
55. "UNITED Fleet Website - United Mainline Fleet". sites.google.com. Retrieved November 25, 2024.
56. Lomas, Chris (December 20, 2023). "United Airlines' oldest and newest aircraft". Flightradar24 Blog. Retrieved October 28, 2024.
57. Falcon, Russell (May 14, 2024). "Which airlines have the oldest planes?". The Hill. Retrieved January 4, 2025.
58. Airlines, United. "United Airlines Unveils Reimagined International Travel Experience – United Polaris Business Class". www.prnewswire.com. Archived from the original on September 27, 2017. Retrieved March 13, 2019.
59. "United Polaris FAQ". United Airlines. Archived from the original on February 18, 2018. Retrieved March 13, 2019.
60. "Inflight Dining Options | United Airlines". Archived from the original on October 3, 2016. Retrieved November 1, 2023.
61. TripAdvisor. "United Airlines Information". seatguru.com. Archived from the original on August 4, 2012. Retrieved December 7, 2012.
62. Smith, Graham (September 21, 2015). "United debuts new domestic first class seat – Business Traveller". businesstraveller.com. Archived from the original on October 31, 2023. Retrieved October 31, 2023.
63. Mutzabaugh, Ben (February 13, 2019). "United adds upgrade-friendly premium seats in battle for big spenders". USA Today. Archived from the original on October 11, 2019. Retrieved October 31, 2023.
64. "Premium transcontinental service". United Airlines. Retrieved January 2, 2025.{{cite web}}: CS1 maint: url-status (link)
65. "UUnited Airlines Adds New Direct Flights to Coastal Vacation Destinations Starting Memorial Day Weekend". United Airlines. Retrieved January 2, 2025.{{cite web}}: CS1 maint: url-status (link)
66. "United plans premium economy launch in 2019". Flightglobal.com. April 19, 2018. Archived from the original on April 21, 2018. Retrieved April 21, 2018.
67. "DirectTV – United Airlines". Archived from the original on December 1, 2017. Retrieved November 30, 2017.
68. "United Airlines is installing 4K displays and Bluetooth on its planes". Telegrafi. June 8, 2023. Retrieved January 9, 2025.
69. Fottrell, Quentin (December 11, 2015). "United joins this very short list of airlines that still give you 'free' snacks". MarketWatch. Archived from the original on December 11, 2015. Retrieved January 29, 2016.
70. "United Beverage Service". United.com. Archived from the original on May 2, 2013. Retrieved March 31, 2013.
71. "Economy Plus". United Airlines. Archived from the original on April 26, 2016. Retrieved April 26, 2016.
72. "United Airlines Launches New Basic Economy Fare for Twin Cities Travel". PR Newswire. February 22, 2017. Archived from the original on February 23, 2017. Retrieved October 31, 2023.
73. "Basic Economy". United. Archived from the original on April 21, 2019. Retrieved February 22, 2017.
74. "United Airlines to Test Starlink for In-Flight Internet Services in February". Yahoo. January 6, 2025. Retrieved January 8, 2025.
75. "Mileage Plus". United.com. United Airlines. Archived from the original on April 24, 2019. Retrieved April 29, 2019.
76. "MileagePlus Premier Membership". Archived from the original on October 24, 2022. Retrieved December 8, 2022.
77. "Benefits of Premier status". United Airlines. Archived from the original on August 25, 2023. Retrieved August 12, 2023.
78. Karp, Gregory (September 30, 2011). "United Continental renames lounges United Clubs". Chicago Tribune. Archived from the original on December 17, 2012. Retrieved October 31, 2023.
79. "United Polaris - Business class reimagined". United Airlines. Archived from the original on May 16, 2023. Retrieved August 12, 2023.
80. "Club and lounge access". Archived from the original on December 6, 2022. Retrieved December 8, 2022.
81. "United Airlines Annual Report 2015". United Airlines. Archived from the original on May 31, 2022. Retrieved October 8, 2023.
82. "United Airlines Annual Report 2016". United Airlines. Archived from the original on October 28, 2023. Retrieved October 8, 2023.
83. "United Airlines Annual Report 2017". United Airlines. Archived from the original on May 31, 2022. Retrieved October 8, 2023.
84. "United Airlines Annual Report 2018". United Airlines. Archived from the original on October 17, 2023. Retrieved October 8, 2023.
85. "United Airlines Annual Report 2019". United Airlines. Archived from the original on March 5, 2022. Retrieved October 8, 2023.
86. "United Airlines Annual Report 2020". United Airlines. Archived from the original on October 17, 2023. Retrieved October 8, 2023.
87. "United Airlines Annual Report 2021". United Airlines. Archived from the original on October 30, 2023. Retrieved October 8, 2023.
88. "United Airlines Annual Report 2022". United Airlines. Archived from the original on November 3, 2023. Retrieved October 8, 2023.
89. "United Airlines Annual Report 2023". United Airlines. February 29, 2024. Archived from the original on April 19, 2024. Retrieved April 19, 2024.
90. ^ "Annual Report on Form 10-K for the year ended December 31, 2018". February 28, 2019. Archived from the original on March 25, 2019. Retrieved October 17, 2019.
91. "United Airlines Reports Fourth-Quarter and Full-Year 2017 Performance". newsroom.united.com. January 23, 2018. Archived from the original on January 24, 2018. Retrieved January 23, 2018.
92. "Headquarters Location". Archived from the original on October 1, 2020. Retrieved October 20, 2019.
93. Thomas A. Corfman; Greg Hinz (July 13, 2006). "United HQ heading for Chicago". Crain's Chicago Business. Retrieved February 18, 2018.
94. ^ Monica Davey (May 4, 2010). "Chicago Wins Prize as Home of Big Carrier". The New York Times. Archived from the original on July 29, 2018. Retrieved February 18, 2018.
95. "United Airlines To Move Corporate Headquarters To Willis Tower". CBS News. August 13, 2012. Archived from the original on June 23, 2012. Retrieved November 1, 2023.
96. Ori, Ryan. "Column: United Airlines extends HQ lease at Willis Tower until 2033". Chicago Tribune. Archived from the original on April 24, 2019. Retrieved April 24, 2019.
97. "Mount Prospect annexes part of United campus". Daily Herald (Arlington Heights, Illinois). May 16, 2012. Archived from the original on August 7, 2017. Retrieved July 8, 2017.
98. "Mount Prospect annexes United property, 44 more acres". Daily Herald (Arlington Heights, Illinois). January 19, 2017. Archived from the original on August 7, 2017. Retrieved July 8, 2017.
99. Mayer, Richard (August 14, 2013). "What Future Holds For Near-Empty United Site". journal-topics.com. Journal & Topics Media Group. Archived from the original on August 17, 2013. Retrieved October 31, 2023.
100. Mulvaney, Erin (February 25, 2016). "United to lease space in new downtown high-rise". Houston Chronicle. Archived from the original on July 3, 2017. Retrieved July 8, 2017.
101. "United Airlines to be first U.S. airline with COVID-19 testing program for passengers". CBS News. Archived from the original on October 4, 2020. Retrieved September 24, 2020.
102. ^ Mouawad, Jad (December 23, 2011). "On Jet Exteriors, a Parade of Vanilla". The New York Times. pp. 1–2. Archived from the original on June 10, 2022. Retrieved January 4, 2013.
103. "Fifteen Years of Flying United". Pentagram.com. Archived from the original on May 3, 2014. Retrieved April 27, 2014.
104. "How Saul Bass changed design". Csmonitor.com. Archived from the original on April 23, 2014. Retrieved April 27, 2014.
105. ^ Levere, Jane L. (September 20, 2013). "Old Slogan Returns as United Asserts It Is Customer-Focused". The New York Times. Archived from the original on March 11, 2017. Retrieved February 20, 2017.
106. "United Plans Return to the "Friendly Skies"". frequentbusinesstraveler.com. Archived from the original on April 3, 2015. Retrieved April 3, 2015.
107. Eldred v. Ashcroft, 01 U.S. 618, p. 67 (Supreme Court January 15, 2003) ("Even the $500,000 that United Airlines has had to pay for the right to play George Gershwin's 1924 classic Rhapsody in Blue represents a cost of doing business, potentially reflected in the ticket prices of those who fly."), archived from the original.
108. "1924 Copyrighted Works To Become Part Of The Public Domain". NPR. December 30, 2019. Archived from the original on March 8, 2020. Retrieved January 1, 2020.
109. "Public Domain Day 2020". Duke Law School's Center for the Study of the Public Domain. Archived from the original on February 26, 2020. Retrieved January 1, 2020.
110. Rosenthal, Phil (January 8, 2012). "'Rhapsody' remains familiar refrain at United". Chicago Tribune. Archived from the original on July 29, 2018. Retrieved October 31, 2023.
111. "United Airlines is flying on biofuels. Here's why that's a really big deal". The Washington Post. March 11, 2016. Archived from the original on March 5, 2021. Retrieved May 23, 2019.
112. "United Airlines Launches Paperless Flight Deck With iPad". PR Newswire. August 23, 2011. Archived from the original on February 16, 2013. Retrieved November 1, 2023.
113. "United Airlines Flies First U.S. Commercial Advanced Biofuel Flight". PR Newswire. November 7, 2011. Archived from the original on November 2, 2023. Retrieved November 2, 2023.{{cite news}}: CS1 maint: bot: original URL status unknown (link)
114. Aviation Partners, Inc. (January 15, 2013). "Aviation Partners Boeing Launches Split Scimitar Winglet Program". PR Newswire. Archived from the original on July 29, 2018. Retrieved February 18, 2018.
115. "United Airlines Purchases Stake in Fulcrum BioEnergy with $30 Million Investment" (Press release). United Airlines. June 30, 2015. Archived from the original on December 2, 2017. Retrieved December 1, 2017.
116. "United Airlines Makes History with Launch of Regularly Scheduled Flights Using Sustainable Biofuel" (Press release). United Airlines. March 11, 2016. Archived from the original on November 24, 2017. Retrieved December 1, 2017.
117. "United Airlines and Clean the World Partner to Assemble Hygiene Kits For Hub-Based Charities" (Press release). United Airlines. October 26, 2016. Archived from the original on December 2, 2017. Retrieved February 19, 2018.
118. "United Airlines and Audubon International Team Up to Protect Raptors at New York-Area Airports" (Press release). United Airlines. July 24, 2017. Archived from the original on December 2, 2017. Retrieved December 1, 2017.
119. "Form 10-K Filing". United Airlines SEC filings. United Continental Holdings, Inc. p. 13. Archived from the original on June 14, 2012. Retrieved January 6, 2013.
120. Ranson, Lori (September 2, 2011). "Scope uncertainty pushes SkyWest to study large turboprops". Washington, D.C.: Flightglobal.com. Archived from the original on March 25, 2019. Retrieved January 4, 2013.
121. Susan Carey (December 15, 2012). "United Continental Pilots Approve Pact". The Wall Street Journal. Archived from the original on January 18, 2013. Retrieved August 16, 2013.
122. Kuttner, Robert (September 28, 2023). "A Union of Their Own". The American Prospect. Retrieved July 30, 2024.
123. "Our Airlines". Association of Flight Attendants-CWA. Retrieved July 30, 2024.
124. Rucinski, Tracy (January 22, 2021). "United Airlines launches new employee exit deals with pay, memo shows". Reuters. Archived from the original on January 22, 2021. Retrieved January 22, 2021.
125. D'Angelo, Bob (April 8, 2021). "United Airlines sets new diversity goal for pilot training". KIRO-7. Archived from the original on April 8, 2021. Retrieved April 8, 2021.
126. "ASN Wikibase Occurrence#34169". aviation-safety.net. October 10, 1933. Archived from the original on July 9, 2021. Retrieved April 13, 2022.
127. "ASN Wikibase Occurrence#34165". aviation-safety.net. February 23, 1934. Archived from the original on January 21, 2018. Retrieved April 13, 2022.
128. F. Robert Van der Linden (December 1, 1991). The Boeing 247: The First Modern Airliner. University of Washington Press. p. 174. ISBN 978-0-295-97094-3. Archived from the original on January 13, 2022. Retrieved May 3, 2010.
129. "ASN Wikibase Occurrence#28921". aviation-safety.net. November 24, 1936. Archived from the original on March 11, 2022. Retrieved March 11, 2022.
130. F. Robert Van der Linden (December 1, 1991). The Boeing 247: The First Modern Airliner. University of Washington Press. p. 186. ISBN 978-0-295-97094-3. Archived from the original on January 13, 2022. Retrieved May 3, 2010.
131. Accident description for NC16073 at the Aviation Safety Network. Retrieved on March 11, 2022.
132. Accident description for NC16074 at the Aviation Safety Network. Retrieved on March 11, 2022.
133. Accident description for NC18108 at the Aviation Safety Network. Retrieved on March 11, 2022.
134. Accident description for NC16066 at the Aviation Safety Network. Retrieved on March 11, 2022.
135. Accident description for NC16086 at the Aviation Safety Network. Retrieved on March 11, 2022.
136. Accident description for NC25678 at the Aviation Safety Network. Retrieved on March 11, 2022.
137. Accident description for NC18146 at the Aviation Safety Network. Retrieved on March 11, 2022.
138. Accident description for NC25675 at the Aviation Safety Network. Retrieved on March 11, 2022.
139. Accident description for NC30065 at the Aviation Safety Network. Retrieved on December 26, 2023.
140. Accident description for NC30051 at the Aviation Safety Network. Retrieved on March 11, 2022.
141. Accident description for NC19947 at the Aviation Safety Network. Retrieved on March 11, 2022.
142. Accident description for NC30050 at the Aviation Safety Network. Retrieved on February 22, 2023.
143. Accident description for NC17713 at the Aviation Safety Network. Retrieved on December 26, 2023.
144. Accident description for N16088 at the Aviation Safety Network. Retrieved on March 11, 2022.
145. Accident description for N31230 at the Aviation Safety Network. Retrieved on March 11, 2022.
146. Accident description for N17109 at the Aviation Safety Network. Retrieved on March 11, 2022.
147. Accident description for N37512 at the Aviation Safety Network. Retrieved on March 11, 2022.
148. Accident description for N37519 at the Aviation Safety Network. Retrieved on February 23, 2023.
149. Accident description for N6339C at the Aviation Safety Network. Retrieved on December 26, 2023.
150. Accident description for N7465 at the Aviation Safety Network. Retrieved on February 22, 2023.
151. Accident description for N7431 at the Aviation Safety Network. Retrieved on February 11, 2023.
152. Accident description for N7429 at the Aviation Safety Network. Retrieved on February 22, 2023.
153. Accident description for N7425U at the Aviation Safety Network. Retrieved on December 26, 2023.
154. Accident description for N9005U at the Aviation Safety Network. Retrieved on February 11, 2023.
155. Accident description for N332UA at the Aviation Safety Network. Retrieved on February 22, 2023.
156. "N816UA". aviation-safety.net. Archived from the original on January 3, 2024. Retrieved January 25, 2024.
157. "Accident: United Airlines A319 at Newark on Jan 10th 2010, right main gear did not deploy". avherald.com. Archived from the original on January 3, 2024. Retrieved January 3, 2024.
158. Accident description for N553UA at the Aviation Safety Network. Retrieved on February 21, 2023.
159. "N773UA". aviation-safety.net. Archived from the original on January 25, 2024. Retrieved January 25, 2024.
160. Accident description for N26123 at the Aviation Safety Network. Retrieved on March 11, 2022.
161. "United Airlines Accidents and Incidents History at Aviation Safety Network". aviation-safety.net. Archived from the original on March 12, 2022. Retrieved March 11, 2022.
162. Wadman, Meredith (January 8, 2013). "United Airlines ends transport of research primates". Nature. Archived from the original on April 4, 2015. Retrieved January 28, 2015.
163. Stuart, Hunter (January 9, 2013). "PETA: United Airlines Will No Longer Fly Monkeys For Use In Lab Experiments". Huffington Post. Archived from the original on March 25, 2019. Retrieved January 28, 2015.
164. Jansen, Bart (April 26, 2017). "United Airlines accounted for a third of animal deaths on U.S. flights in last 5 years". USA Today. Archived from the original on July 28, 2017. Retrieved July 23, 2017.
165. Smith, Aaron (March 20, 2018). "United suspends pet cargo flights". Money.cnn.com. Archived from the original on September 20, 2020. Retrieved May 5, 2018.
166. "United Airlines to use special tags for pet carriers after dog death". WGN-TV. Associated Press. March 15, 2018. Archived from the original on March 26, 2018. Retrieved May 5, 2018.
167. "Donovan, Cohen Introduce Bipartisan Bill Banning Pets from Overhead Compartments | Congressman Steve Cohen". Cohen.house.gov. March 15, 2018. Archived from the original on March 26, 2018. Retrieved May 5, 2018.
168. "Senator plans to file bill prohibiting airlines from putting pets in overhead bins". The Boston Globe. Archived from the original on March 26, 2018. Retrieved May 5, 2018.
169. Liam Stack (March 13, 2018). "United Airlines Apologizes After Dog Dies in Overhead Compartment". The New York Times. Archived from the original on March 24, 2018. Retrieved May 5, 2018.
170. Dastin, Jeffrey (July 16, 2015). "United Airlines awards hackers millions of miles for revealing risks". Reuters. Archived from the original on December 1, 2015. Retrieved July 16, 2015.
171. Bogage, Jacob (July 16, 2015). "Why United Airlines is rewarding hackers with millions of free miles". The Washington Post. Archived from the original on July 21, 2015. Retrieved July 16, 2015.
172. Goodin, Dan (July 18, 2019). "My browser, the spy: How extensions slurped up browsing histories from 4M users". Ars Technica. Archived from the original on February 27, 2024. Retrieved March 4, 2024.
173. "DataSpii Impacted Companies". Security with Sam. Archived from the original on February 19, 2024. Retrieved March 4, 2024.
174. Fowler, Geoffrey A. (July 19, 2019). "Perspective | I found your data. It's for sale". Washington Post. ISSN 0190-8286. Archived from the original on July 18, 2019. Retrieved March 4, 2024.
175. Jadali, Sam (July 18, 2019). "DataSpii - A global catastrophic data leak via browser extensions". Security with Sam. Archived from the original on July 18, 2019. Retrieved March 4, 2024.
176. Goodin, Dan (July 18, 2019). "More on DataSpii: How extensions hide their data grabs—and how they're discovered". Ars Technica. Archived from the original on February 27, 2024. Retrieved March 4, 2024.
177. Porter, Jon (February 22, 2019). "Discovery of cameras built into airlines' seats sparks privacy concerns". The Verge. Archived from the original on February 23, 2019. Retrieved February 23, 2019.
178. "People Are Worried About Singapore Airlines' Entertainment System Cameras. Turns Out, American Airlines Has Cameras, Too". BuzzFeed News. Archived from the original on February 22, 2019. Retrieved February 23, 2019.
179. "Airlines admit to having cameras in their seat entertainment screens". Evening Standard. February 23, 2019. Archived from the original on February 24, 2019. Retrieved February 23, 2019.
180. "Singapore Airlines says seatback cameras are "disabled"". Boing Boing. Archived from the original on February 24, 2019. Retrieved February 23, 2019.
181. Reilly, Claire. "Airplane seat cameras could be your new spy in the sky". CNET. Archived from the original on February 22, 2019. Retrieved February 23, 2019.
182.  This article incorporates public domain material from websites or documents of the United States Department of Justice. "United Airlines to Pay $49 Million to Resolve Criminal Fraud Charges and Civil Claims". www.justice.gov. February 26, 2021. Archived from the original on March 1, 2021. Retrieved March 2, 2021.
183. Snyder, Tanya. "United agrees to $49M fine for mail scan fraud". POLITICO. Archived from the original on March 3, 2021. Retrieved March 2, 2021.
184. Dabaie, Michael (February 26, 2021). "United Airlines Agrees to Pay $49 Million to Resolve Mail-Related Charges". The Wall Street Journal. ISSN 0099-9660. Archived from the original on March 2, 2021. Retrieved March 2, 2021.
185. "Complaint – United States of America v. Gerald Finneran". United States District Court for the Eastern District of New York. October 23, 1995. Archived from the original on October 19, 2020. Retrieved January 17, 2022 – via The Smoking Gun.
186. Stasi, Linda (November 2, 1995). "Boorish biz flier rode no class". New York Daily News. Archived from the original on December 1, 2017. Retrieved January 17, 2022.
187. Stark, Michelle (February 13, 1996). "Passenger who disrupted flight to pay damages". Tampa Bay Times. Archived from the original on October 27, 2020. Retrieved November 2, 2023.
188. Borg, Gary (May 15, 1996). "Unruly Air Passenger Gets Fine, Probation". Chicago Tribune. Archived from the original on December 1, 2017. Retrieved October 13, 2020.
189. Reed, Dan (February 5, 2015). "Conrad Hilton III's Meltdown at 35,000 Feet Renews Talk of the Perplexing Phenomenon of Air Rage". Forbes. Archived from the original on October 13, 2020. Retrieved October 13, 2020.
190. Frauenfelder, Mark (November 25, 2015). ""Worst ever" air rage passenger jailed for drunken rampage". Boing Boing. Archived from the original on August 31, 2020. Retrieved October 13, 2020.
191. "United Airlines: Passenger forcibly removed from flight". BBC.com. April 10, 2017. Archived from the original on August 1, 2018. Retrieved July 21, 2018.
192. John Bacon (April 11, 2017). "United Airlines now says flight that sparked uproar was not overbooked". USA TODAY. Archived from the original on April 11, 2017. Retrieved April 11, 2017.
193. Mitch Smith (April 13, 2017). "United Airlines Passenger May Need Surgery, Lawyer Says". The New York Times. Archived from the original on April 16, 2017. Retrieved April 20, 2017.
194. Todd Venezla (April 11, 2017). "Tone-deaf United CEO thinks things are going just fine". New York Post. Archived from the original on April 18, 2017. Retrieved April 17, 2017.
195. John Ostrower (April 12, 2017). "United CEO apologizes for 'truly horrific' passenger incident". CNN Money. Archived from the original on April 16, 2017. Retrieved April 17, 2017.
196. "United Airlines to tie executive pay to customer satisfaction". BBC News. April 22, 2017. Archived from the original on April 22, 2017. Retrieved April 23, 2017.
197. LeBeau, Phil (June 14, 2017). "Airline customer complaints soar following terrible April". CNBC. Archived from the original on October 13, 2017. Retrieved September 17, 2017.
198. "United Airlines CEO blames FAA as storms trigger more flight cancellations". Reuters. June 27, 2023. Archived from the original on June 30, 2023. Retrieved July 1, 2023.
199. Maruf, Ramishah (June 30, 2023). "United CEO apologizes for flying private as airline cancels thousands of flights | CNN Business". CNN. Archived from the original on June 30, 2023. Retrieved July 1, 2023.

Bibliography

• Bennett, Drake (February 2, 2012). "Making the World's Largest Airline Fly". Bloomberg Businessweek. New York: Bloomberg. Archived from the original on February 3, 2012.
• Davies, Ed (January–February 2007). "Boeing's Airline: The Life and Times of Boeing Air Transport: Part One". Air Enthusiast. No. 127. pp. 64–74. ISSN 0143-5450.
• Davies, Ed (March–April 2007). "Boeing's Airline: The Life and Times of Boeing Air Transport: Part Two". Air Enthusiast. No. 128. pp. 62–73. ISSN 0143-5450.
• Petzinger, Thomas Jr. (1995). Hard Landing. New York: Three River Press. ISBN 978-0-8129-2835-8.
• Taylor, H. A. "Tony" (April–July 1982). "Stratocruiser... Ending an Airline Era". Air Enthusiast. No. 18. pp. 37–53. ISSN 0143-5450.

External links

• Official website
• Hemispheres inflight magazine
• "United Airlines Cancellation Policy". February 24, 2020. Retrieved October 31, 2023.
• UAL.com Official website archive
• BBB Profile
• KION de Mexico data at siem.gob.mx (mexico´s government. business info system) (in Spanish)

• Business data for United Airlines Holdings, Inc.:
  • Google
  • SEC filings
  • Yahoo!

• United States
• Chicago
• Illinois
• Companies
• Aviation

• Media from Commons
• News from Wikinews
• Travel guides from Wikivoyage
• Data from Wikidata